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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

December 21, 2021

Sammy Paterson delivers excellent service. We have dealt with him for many years. He has always treated us with the utmost resepect. More

by adeokar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Patterson, Sam Eldomyaty
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December 21, 2021

Sam Eldomyaty was amazing and very professional, he made the purchase process fun and productive. More

by rawaaa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Eldomyaty
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December 15, 2021

Very fast very clean and super helpful staff. Everyone was very friendly as well. Great dealership! More

by jeff2428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
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Dec 16, 2021 -

Fletcher Jones Motorcars responded

Hi Jeff2428 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

December 11, 2021

Staff courteous, very organized, service advisor knowledgeable and helpful , great service overall I will be back. More

by Nooshin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
Report | Print
Dec 16, 2021 -

Fletcher Jones Motorcars responded

Hi Nooshin , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

December 09, 2021

Advisor is helpful and staffs are very friendly, dropping off for maintenance service is easy, waiting room is clean. More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
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Dec 10, 2021 -

Fletcher Jones Motorcars responded

Hi Anne , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

December 07, 2021

Peter was very helpful and keep me informed throughout the repairs to my 55 CLK AMG. I would highly recommend service at this dealership. More

by PS Law
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
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Dec 08, 2021 -

Fletcher Jones Motorcars responded

Hi PS , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

Dec 10, 2021 -

Fletcher Jones Motorcars responded

Hi PS Law , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

December 02, 2021

After failing the smog check twice, I took my E430 Mercedes to Fletcher Jones for inspection. Katelyn Troung was my advisor. She helped me on a couple of minor issues before such as break light and w More

by winghchow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Swistak, Katelyn Truong
Report | Print
Dec 08, 2021 -

Fletcher Jones Motorcars responded

Hi Wingchow, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

Dec 08, 2021 -

winghchow responded

Fletcher Jones Mercedes deserves this excellent review. Please keep up the good work. I will be visiting Fletcher Jones again and recommend others as well. Have a happy holiday season. Wing H. Chow

November 30, 2021

Best service I ever received Erick Gastineau is such a great person he really take care of us More

by Los Altos Corp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau
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November 28, 2021

Rob Draper and the team make us feel like family best service ever Thank you More

by Dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Report | Print
Nov 30, 2021 -

Fletcher Jones Motorcars responded

Hi Dj , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 27, 2021

This dealership always offers fast, easy, and excellent service. Especially with our service advisor, Tony Irvani. More

by Anon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
Nov 30, 2021 -

Fletcher Jones Motorcars responded

Hi Anon , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

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