Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
Contact Dealership
View Awards

3300 Jamboree Rd.

Newport Beach, CA

92660

Directions

By Type

Showing 2,429 reviews

January 17, 2022

The service was very good, very patient and made me feel at home. For my next car, I'll be looking at a Mercedes. More

by yang8088520
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ihab Eldumiate, Daniel Di Conti, Christine Nolden, Sam Eldomyaty, John Halaka, Nicholas DiNapoli, Chris Dvorscak, Ali Mehrina, Ashley LaBoda, Nick Rimanelli
Report | Print
Jan 28, 2022 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5-star rating! Our team is delighted to hear about you exceptional service experience. We are so thrilled to hear that your experience with our service team at Fletcher Jones Motorcars has encouraged you to reach out to us when it comes time to purchasing a vehicle. We look forward to seeing you at your next scheduled service visit and hopefully in the future when looking at a new Mercedes! Warm wishes, Alicia Buccola Guest Experience Manager

January 14, 2022

Joanne was great from beginning to end! She made the purchase of our new sprinter van seamless! Thanks again! More

by Jmagana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanne Kanemaki
Report | Print
Jan 30, 2022 -

Fletcher Jones Motorcars responded

Hello, Thank you for your kind feedback and 5-star rating! We are so thrilled to hear that Joanne was able to provide exceptional service from start to finish. We strive to do the best possible job and find our wonderful guests the vehicle that fits their needs. Congratulations on your new Sprinter van! We look forward to serving you for many years! Warm Wishes, Alicia Buccola Guest Experience Manager

January 10, 2022

Hands down the best car dealership experience ever. I will definitely be back. The customer service is impeccable and I will be recommending family and friends! Thank you Ali! More

by shwoogienights
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Moraveji, Bradley Cooper, Ruben Soltero
Report | Print
Jan 30, 2022 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for your kind 5-star review! We are so appreciative for your feedback and recommendations. It is really rewarding to hear that Ali was able to provide such an exceptional sales experience for you! Congratulations on your new vehicle! We look forward to serving you for many years to come. Warm Wishes, Alicia Buccola Guest Experience Manager

January 07, 2022

From start to finish, every interaction at the dealership was top notch. First class customer service! We came in “just looking” and left with the dream car! More

by Cassandra Sanders-Holly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Smith, Steven KIm, Reza Mellati, Nick Rimanelli, Ramsay Jerome
Report | Print
Jan 30, 2022 -

Fletcher Jones Motorcars responded

Hello Cassandra, We greatly appreciate you taking the time to post your 5-star review and share with us your kind feedback! With all the automotive competition out there, it's wonderful to hear that our team at Fletcher Jones Motorcars was able to deliver an exceptional sales experience. We strive to do the best possible job and find the most perfect vehicle for each of our lovely guests! To hear that you came in just looking and were able to leave in your dream car truly warms our hearts and brings a smile to our faces. Congratulations on your new vehicle! We hope to continue providing you the best experience possible when you visit us. Warm Wishes, Alicia Buccola Guest Experience Manager

January 05, 2022

Excellent service; prompt attention to detail; delivery on time; manager Ed has confidence and great client communication; Jim is always on top of his clients and product; Rick very helpful. Great team eff More

by JohnGerro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sullivan, Ed Kogan, Ricardo Ramirez
Report | Print
Jan 29, 2022 -

Fletcher Jones Motorcars responded

Hello John, Thank you kindly for your 5-star review! It brings us great joy to hear that Ed, Jim, and Rick were able to provide you with such an amazing experience! Notice to details and prompt deliveries is what we strive to provide each and every time when it comes to lovely guests such as yourself. All of us at Fletcher Jones Motorcars take great pride in serving each guest well and we are truly grateful to have earned your business. We are appreciative for your recommendations and wish you many miles of enjoyment in your new vehicle! Warm Wishes, Alicia Buccola Guest Experience Manager

January 04, 2022

very professional, knowledgeable and courteous. I have been buying all my cars from them and will not go anywhere else. More

by susanshahidi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Iravani , Max Tohidian, Ali Mehrina
Report | Print
Jan 29, 2022 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for your 5-star review! We are so appreciative of your loyalty and feedback about your experiences with us. We are very happy to hear that our team was able to deliver such exceptional service and help find yet another vehicle that is absolutely perfect for you! Congratulations on your new car! We are grateful for your business and look forward to continuing to serve you for many years to come. Warm Wishes, Alicia Buccola Guest Experience Manager

January 02, 2022

Tommy is the best! He always makes the car leasing experience so pleasant. This is my 3rd car lease thru Fletcher Jones, I wouldn't go anywhere else, and I would highly recommend Tommy and his team More

by stacie saugen Joseph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah, Tommy Tran, Bradley Cooper
Report | Print
Jan 29, 2022 -

Fletcher Jones Motorcars responded

Hello Stacie, Thank you so much for your kind review and 5-star rating! We are so grateful for your business, loyalty, and recommendations. It's really rewarding to hear that Tommy and Elijah could provide such a stellar experience while you worked through the steps of leasing your 3rd vehicle from us! We wish you many miles of enjoyment and are here to help should you need us. Warm Wishes, Alicia Buccola Guest Experience Manager

December 31, 2021

Excellent staff and it’s always a no hassle experience when having to bring our car in for service. More

by mitchdbuser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni, Scott Ribble
Report | Print
Jan 03, 2022 -

Fletcher Jones Motorcars responded

Hi mitchdbuser , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

December 29, 2021

I would recommend Fletcher Jones but with a caveat. I brought my car in for routine servicing. When I got my car back, the engine idled and ran rough and could barely accelerate passed 40 mph. I brough More

by Tckim.md
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Report | Print
December 29, 2021

Excellent service and the personnel are eager to help you. The customer service personnel are professional and knowledgeable. I plan to purchase my next Mercedes from them. More

by chrishg975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Jan 03, 2022 -

Fletcher Jones Motorcars responded

Hi chrishg975 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

1
...
27
28
29
...
243