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Fletcher Jones Motorcars
Newport Beach, CA
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,420 reviews
December 29, 2021
I would recommend Fletcher Jones but with a caveat. I brought my car in for routine servicing. When I got my car back, the engine idled and ran rough and could barely accelerate passed 40 mph. I brough brought my car in for routine servicing. When I got my car back, the engine idled and ran rough and could barely accelerate passed 40 mph. I brought my car back in and the dealer has yet to figure out what is wrong with my car. Everyone including my service rep Miguel has been nice but frustrating when I brought my car in running just fine for routine servicing and then get it back running rough and the dealer can’t figure out what is wrong. More
by Tckim.md
Employees Worked With
Miguel Velasquez
December 25, 2021
My experience with the Fletcher Jones service department was beyond exceptional. They were very professional friendly and took care of all my needs. It is always a pleasure to do business at this location. was beyond exceptional. They were very professional friendly and took care of all my needs. It is always a pleasure to do business at this location. I will not bring my car anywhere else. Five stars across the board! More
by Dr. Benjamin J Beaird
Employees Worked With
Alex Livadas, Miguel Velasquez, Jason Hardin
December 24, 2021
i have to say to absolute best experience buying a new car!! Ricardo in sales and Shadi Moghadam in Finance is ABSOLUTELY the best. Listens and offers sound advice!! car!! Ricardo in sales and Shadi Moghadam in Finance is ABSOLUTELY the best. Listens and offers sound advice!! More
by jimmy351
Employees Worked With
Ricardo, Juan, James Sullivan, Shadi Moghadam
December 22, 2021
I have driven Mercedes for over 40 years and my sales experience at Fletcher Jones could not have gone better. They delivered one of the first EQS electric cars to me today and I could not have had a be experience at Fletcher Jones could not have gone better. They delivered one of the first EQS electric cars to me today and I could not have had a better buying experience. Thank you Bill Hardy for going above and beyond. More
by Harvey
Employees Worked With
Bill Hardy, Han Leef
December 22, 2021
EXCELLENT SERVICE AND ATTENTION FROM THE SELLER JHON HALAKA. EXPLAIN EVERYTHING VERY WELL. IN THE NEXT PURCHASE I WOULD LOOK FOR HIM AGAIN. HALAKA. EXPLAIN EVERYTHING VERY WELL. IN THE NEXT PURCHASE I WOULD LOOK FOR HIM AGAIN. More
by JORGE CORNEJO
Employees Worked With
John Halaka, Ramsay Jerome
December 22, 2021
Bought my first car 42 years ago. The last one was my third Fletcher Jones purchase and the best car buying experience in my lifetime… thank you! third Fletcher Jones purchase and the best car buying experience in my lifetime… thank you! More
by nathan
Employees Worked With
Steve Howard, Ramsay Jerome
December 22, 2021
Ray Hashemi, Scott Lubratich, Shadi Moghadam, Josh Lacopetti are exceptional individuals with high professionalism and outstanding customer service. I have bought many cars but this was the best exper Lacopetti are exceptional individuals with high professionalism and outstanding customer service. I have bought many cars but this was the best experience! More
by Dusanjosie
Employees Worked With
Scott Lubratich, Ray Hashemi
December 22, 2021
Both my salesperson and finance person were efficient, professional and forthright during my purchase of my automobile at the end of the lease term. professional and forthright during my purchase of my automobile at the end of the lease term. More
by touhy
Employees Worked With
Thomas Carnevale, Bradley Cooper
