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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

February 03, 2022

The dealership is very spacious and clean, staff are friendly. The restroom though was messy, some one should keep it clean all the time. More

by Erwin G Abad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Caruso
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February 03, 2022

I’m treated so kindly at this dealership! Irish Mike sold me my Mercedes and still looks out for me still! The care that he took in finding me something I loved in my price range. I trust him like family. More

by Kellijoy777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McMullen
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February 03, 2022

Rob Draper has provided exceptional care of our S430 from the time we bought it. The service by FJ has been excellent. More

by Bill H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Report | Print
Feb 15, 2022 -

Fletcher Jones Motorcars responded

Hi BillH , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

February 02, 2022

always responsive, people are always helpful, great service. the facility is one of the best in the world. Airport pickup service is wonderful, a gem. More

by car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale, Leslie Lorenson
Report | Print
January 27, 2022

very bad experience! Very greedy dealership and would not honor a deal. Stay away. Many other Mercedes dealership to go to. More

by brucetran126
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Sullivan
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January 27, 2022

Great service! This is our fourth car over the years. We live in Orange County and love your service. More

by cecadams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shadi Moghadam, Scott Ribble
Report | Print
Jan 28, 2022 -

Fletcher Jones Motorcars responded

Hi Cecadams, The team at Fletcher Jones Motorcars appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. All the Best, Alicia Buccola Guest Experience Manager

January 26, 2022

Exceptional services! Alex and the team has done a marvelous job. Thanks for everyone's tremendous help! More

by W Soong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas, Trevor Wightman, Shadi Moghadam, Payden Evans
Report | Print
Jan 28, 2022 -

Fletcher Jones Motorcars responded

Hi W Soong, Congratulations on your beautiful Benz! The team at Fletcher Jones Motorcars appreciates you taking the time to share your kind sediments regarding your visit with Alex Livadas. We'll be sure to relay over the kind words expressed on your behalf. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Warm Wishes, Alicia Buccola Guest Experience Manager

January 26, 2022

The car buying experience here is superlative. Alex Lividas is terrifically good at what he does and is a super nice guy to boot. There is clearly a culture of excellence at this dealership, from top t More

by Mark K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas, Payden Evans
Report | Print
Jan 28, 2022 -

Fletcher Jones Motorcars responded

Hello Mark, Congratulations on your Benz! Thank you for choosing Fletcher Jones Motorcars! Guest satisfaction is our highest priority and we are thankful for your kind feedback. We are so appreciative of your loyalty and feedback about your experience with Alex Livadas. I am very happy to hear that Alex Livadas was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We wish you many miles of enjoyment! Take Care, Alicia Buccola Guest Experience Manager

January 25, 2022

Everything flowed beautifully in the entire transaction. Everybody was very professional. I would definitely have handle future transactions. More

by Mhilbert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh, Nicholas DiNapoli, Steve Howard
Report | Print
Jan 28, 2022 -

Fletcher Jones Motorcars responded

Hello, The team at Fletcher Jones Motorcars appreciates you taking the time to share your kind sentiments regarding your visit with us! We are so happy to hear that your experience with us was filled with ease and professionalism. This is something we strive to provide for each and every one of our guests during their visit! Congratulations on your vehicle! We look forward to serving you for years to come. Warm wishes, Alicia Buccola Guest Experience Manager

January 20, 2022

Everyone at the dealership was so helpful and friendly. It was truly a fantastic experience More

by KRoss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Shadi Moghadam, Payden Evans
Report | Print
Jan 28, 2022 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for your 5-star review! We are thrilled to hear that our team was so helpful and friendly during your visit with us. All of us at Fletcher Jones Motorcars take great pride in serving our guests well and we are grateful to have earned your business. Warm wishes, Alicia Buccola Guest Experience Manager

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