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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

March 21, 2022

I just purchased my car from here and worked with a bunch of friendly staff. Jamel in sales, April in Finance and Payden were all so helpful and kind. They made my car buying experience a great one. They wer More

by Ani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payden Evans, Jamel Stewart, April Torres
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Mar 24, 2022 -

Fletcher Jones Motorcars responded

Hi Ani! Thank you for your awesome review and five star rating! Our team was excited to read that Jamel, April and Payden were also helpful and kind, therefore creating a great car buying experience for you! Also that they were thorough and accommodating! We are truly grateful for your recommendations and the opportunity to earn your business. Congratulations on your new Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 21, 2022

Nael, Jason, and Inez were terrific to work with and helped us buy our ideal MB. More

by Art
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
inez, Jason Hardin, Nael Issa
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Mar 24, 2022 -

Fletcher Jones Motorcars responded

Hi Art! Thank you for your positive comments and five star rating! Our team was very happy to read that Nael, Jason and Ynas were helpful and terrific to work with! We are truly grateful to have earned your business and we look forward to doing so for many years to come! Congratulations on your new Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 17, 2022

Excellent Service from all Employee we were in contact with! Friendly and courteous employees! Will highly recommend to Family and Friends! More

by Wilma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona, David Ayala
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Mar 18, 2022 -

Fletcher Jones Motorcars responded

Hi Wilma! Thank you for your kind and positive comments and also for your five star rating! Our management team was very pleased to read that you received excellent service from all of the employees you were in contact with and that they were all friendly and courteous! We're grateful for your business and thank you for your recommendations! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 17, 2022

Rick Kilekas and his team where a pleasure to work with. Thank you very much! More

by margery888
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Shadi Moghadam
Report | Print
Mar 18, 2022 -

Fletcher Jones Motorcars responded

Hi Margery! Thank you so much for your five star rating and positive review! Our team was very pleased to read that Rick Kilekas and his team were a pleasure to work with and provided you with wonderful service! We are truly grateful for your business and we look forward to serving you again in the future! Congratulations on your new Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 14, 2022

I took my E63 AMG in for service this past Tuesday. Always John Derbyshire is fantastic. Such a great person. Thank you for your help More

by Big C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner, Jon Derbyshire, Miguel Velasquez
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Mar 14, 2022 -

Fletcher Jones Motorcars responded

Hi Big , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

March 14, 2022

Extended maintenance contract, worked with Dean Pontikos, who set it up with David Patterson. Made the transaction seamless. More

by samuel_ortiz
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Pontikos, David Patterson
Report | Print
Mar 16, 2022 -

Fletcher Jones Motorcars responded

Hi Samuel! Thank you very much for your five star rating and positive comments! Our team was very happy to read that Dean Pontikos and David Patterson assisted you with your extended warranty and major transactions seamless! We are truly grateful for your business and we look forward to serving you again in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 10, 2022

I had a great experience working with Denise. Everything was easy and smooth. Would highly recommend them. More

by Desimoran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner
Report | Print
Mar 16, 2022 -

Fletcher Jones Motorcars responded

HI Desimoran! Thank you so much for your kind comments and five star rating! Our team was thrilled to know that Denise made everything easy and smooth for you! We are grateful for your business and your recommendations! Congratulations on your new Mercedes-Benz! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 07, 2022

Fast and smooth remote transaction, Excellent experience with sales and finance, good communication, vehicle delivered as requested. More

by archway-sending.02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran
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March 07, 2022

Perfect experience with Tommy Tran and his team. Fourth purchase in a row from them...flawless, transparent and very satisfied. More

by rdb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran, Bradley Cooper
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March 04, 2022

THIS DEALER NEVER CALL OR EMAIL ME REGADING TO MY VEHICLE INQUIRY. SHAME ON THEM. WILL NOT BUY FROM THIS DEALERSHIP. More

by STRAN8181
Recommend Dealer
No
Employees Worked With
Trevor Wightman
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Mar 16, 2022 -

Fletcher Jones Motorcars responded

Dear Stran8181, Our team was disappointed to read your review. We never want any of our guests to feel like they were ignored, Please reach out to me directly at abuccola@fjmercedes.com so that I may get more information and have an opportunity to turn this around if possible. Most Sincerely, Alicia Buccola Guest Experience Manager Fletcher Jones Motorcars

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