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Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,427 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,427 reviews

March 17, 2022

Excellent Service from all Employee we were in contact with! Friendly and courteous employees! Will highly recommend to Family and Friends! More

by Wilma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona, David Ayala
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Mar 18, 2022 -

Fletcher Jones Motorcars responded

Hi Wilma! Thank you for your kind and positive comments and also for your five star rating! Our management team was very pleased to read that you received excellent service from all of the employees you were in contact with and that they were all friendly and courteous! We're grateful for your business and thank you for your recommendations! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 17, 2022

Rick Kilekas and his team where a pleasure to work with. Thank you very much! More

by margery888
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Shadi Moghadam
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Mar 18, 2022 -

Fletcher Jones Motorcars responded

Hi Margery! Thank you so much for your five star rating and positive review! Our team was very pleased to read that Rick Kilekas and his team were a pleasure to work with and provided you with wonderful service! We are truly grateful for your business and we look forward to serving you again in the future! Congratulations on your new Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 14, 2022

I took my E63 AMG in for service this past Tuesday. Always John Derbyshire is fantastic. Such a great person. Thank you for your help More

by Big C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner, Jon Derbyshire, Miguel Velasquez
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Mar 14, 2022 -

Fletcher Jones Motorcars responded

Hi Big , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

March 14, 2022

Extended maintenance contract, worked with Dean Pontikos, who set it up with David Patterson. Made the transaction seamless. More

by samuel_ortiz
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Pontikos, David Patterson
Report | Print
Mar 16, 2022 -

Fletcher Jones Motorcars responded

Hi Samuel! Thank you very much for your five star rating and positive comments! Our team was very happy to read that Dean Pontikos and David Patterson assisted you with your extended warranty and major transactions seamless! We are truly grateful for your business and we look forward to serving you again in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 10, 2022

I had a great experience working with Denise. Everything was easy and smooth. Would highly recommend them. More

by Desimoran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner
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Mar 16, 2022 -

Fletcher Jones Motorcars responded

HI Desimoran! Thank you so much for your kind comments and five star rating! Our team was thrilled to know that Denise made everything easy and smooth for you! We are grateful for your business and your recommendations! Congratulations on your new Mercedes-Benz! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 07, 2022

Fast and smooth remote transaction, Excellent experience with sales and finance, good communication, vehicle delivered as requested. More

by archway-sending.02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran
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March 07, 2022

Perfect experience with Tommy Tran and his team. Fourth purchase in a row from them...flawless, transparent and very satisfied. More

by rdb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran, Bradley Cooper
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March 04, 2022

Great experience from start to finish. Enjoyed working with Alex and also Constantine from Enterprise More

by colonialcarpet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
Report | Print
Mar 04, 2022 -

Fletcher Jones Motorcars responded

Hi Colonialcarpet, Congratulations on your beautiful Benz! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Alex and Constantine the privilege to earn your business and attend to your service needs! We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to assisting you for many years to come and are here to help should you need us. We wish you many miles of enjoyment! All the Best, Alicia Buccola Guest Experience Manager

March 04, 2022

THIS DEALER NEVER CALL OR EMAIL ME REGADING TO MY VEHICLE INQUIRY. SHAME ON THEM. WILL NOT BUY FROM THIS DEALERSHIP. More

by STRAN8181
Recommend Dealer
No
Employees Worked With
Trevor Wightman
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Mar 16, 2022 -

Fletcher Jones Motorcars responded

Dear Stran8181, Our team was disappointed to read your review. We never want any of our guests to feel like they were ignored, Please reach out to me directly at abuccola@fjmercedes.com so that I may get more information and have an opportunity to turn this around if possible. Most Sincerely, Alicia Buccola Guest Experience Manager Fletcher Jones Motorcars

March 02, 2022

This is the fourth vehicle I purchased - the process was easy and Pon Shen (as always) made everything work perfectly. More

by pdinunzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pon Shen
Report | Print
Mar 02, 2022 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Pon Shen. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

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