Fletcher Jones Motorcars

I had a great experience with Fletcher Jones dealership, my sales consultant, JB Siribandan, went well out of his way to make sure all my needs were met. I live in San Diego so Fletcher Jones was kind of a my sales consultant, JB Siribandan, went well out of his way to make sure all my needs were met. I live in San Diego so Fletcher Jones was kind of a drive for me and I was actually a little hesitant to make the drive but the service I received from JB and the dealership made the drive well worth it and I will make Fletcher Jones my permanent dealership. I actually have already recommended JB and Fletcher Jones to a co-worker who is looking for a new car; I may actually drive him up there myself if he is worried about the drive. More

I went to Fletcher Jones without the intention of purchasing a car, just to "look". But within a few minutes I was overwhelmed by such great service from everyone and especially from "Irish Mike” who purchasing a car, just to "look". But within a few minutes I was overwhelmed by such great service from everyone and especially from "Irish Mike” who initially was the gentleman who gave me the opportunity to purchase my 2004 C230 Mercedes. Had it not been for him and his excellent customer service I would not be driving my "Benz" now! I was so impressed with all the great amenities that Fletcher Jones offers. From the gift shop, coffee shop, nail service, shoe shine ect. I felt like I was at a five star hotel and then some. This is a resort! I had a concern with my window and sent a letter to Mr. Blumenthal on a Wednesday afternoon. By Friday when I returned from work I had a message from Joe McIntyre at his request to call me and have my window replaced, not repaired. Mr. Blumenthal is indeed a role model that all businesses should follow. He truly knows how to take care of his customers. I was also fortunate to have Mr. Devon Priscilla be my service representative. He was awesome too! Everyone I have had the pleasure to have contact with is. This is definitely not my last Mercedes. I look forward to buying other cars here in the future. The service, people, and selection are more then anyone could ever ask for! More

Fletcher Jones Salesman is pushy, lier, deals fraudulently. My wife and I were at Fletcher Jones October 4, 2008. My wife found a car that she liked with most of the amenities she wanted. Dani fraudulently. My wife and I were at Fletcher Jones October 4, 2008. My wife found a car that she liked with most of the amenities she wanted. Daniel DiConti appreared to be very helpful and then became very pushy. I told him that I would do my research to find out what the car was worth to me. I called him back the next day, made an offer with a trade in and he kept insisting that I come back to work out the deal. I live over an hour away and I told him I don't wish to waste his time or mine or be haggled unless we had a deal. After that I had numerous phone calls from different associates, one of them being Ed Cohan trying to talk me into meeting with me at Fletcher Jones in Newport Beach. I advised them all of my deal and that there was no reason for me to travel an hour+ unless we had a deal. Finally, on Sunday October 19th, I emailed Daniel DiConti and told him about all the people that had contacted me and told him that if he still had the car and agreed to my deal I would drive down. Tuesday October 20th at night I got a call from his assistant by the name of Blake who told me that Daniel wants me to come down and finalize the deal as it is getting to the end of the month. I asked Blake to make sure the car was still available and upon checking with Danielle confirmed that it was. I told him that I would be there on Wednesday the 21st at 3:00 pm and he said they would be waiting for me with the car. On Wednesday at about 11:30 am I called Blake to ask if I could meet with them around 1:30 PM. He checked with Daniel and said that would be great. I got there at about 1:30. While I was looking for the car on the F.J. lot Daniel came towards me and said "you won't believe it we just sold it, but we have plenty of other cars to choose from" I advised him that Blake told me the car was being held for me. The least that should have been done was to contact me, so that I would not have to leave work wasting time, and money. I honestly feel this was a very dishonest and fraudulent way of doing business. As a matter of fact the Better Business Bureau should be involved to check on this dealership. This is not the way to treat potential customers, or do business. More

Fletcher Jones and Ramin Arian are crooks! I had the adsolutly worst experience I could have had with purchasing a car. I have phenomenal credit and am easily able to afford and expensive vehicle. Ramin adsolutly worst experience I could have had with purchasing a car. I have phenomenal credit and am easily able to afford and expensive vehicle. Ramin Arian who's an xxx and a sexist pig continued to make sexual remarks and financial comments about me when i was emailing him back and forth while negotiating for the car. I explained to him i was interested in the car and would much rather he refrain from sexual comments. Ramin stopped and I visited the dealership to view the vehicle he promised he had. When I arrived the vehicle was not in stock. He explained that someone was bringing it for him and if i wanted to grab a drink..I said no! i left the dealership with no car and feeling that i was tricked into going to the dealership for Ramin Arian to sexually harass me and take advantage of me...Fletcher Jones should be ashamed to have employees like that! I bught my car from Anaheim Mercedes the next day!! More

Service department is highway robbery. I brought in my out of warranty Mercedes for scheduled service. They came back to me with a long list of other items that needed service totaling about $2000. I sa out of warranty Mercedes for scheduled service. They came back to me with a long list of other items that needed service totaling about $2000. I said no thanks and took instead to an independent shop. They charged me a total of less than $500 for all same items. I expected it to be a lot cheaper but, but not this. I was suspicious when FJ quoted me $400 to replace a fuel filter and $200 for a rear shifter bushing which only costs $1.75 plus 30 minutes labor. Of course I had no idea what these things should cost, but it didn't sound right to me. Am I glad I followed my instincts. This kind of price gouging of unsuspecting customers is simply unethical. BTW, the shop I went to is Coast MBZ in Costa Mesa. John is a really nice guy and very fair in his practices. Tell him Terry sent ya. More

Fletcher Jones gave us a really aggressive "ballpark" quote over the phone on a specific car we wanted and added they could do even better if we came in. They assured us they were the only ones who had t quote over the phone on a specific car we wanted and added they could do even better if we came in. They assured us they were the only ones who had this model/color combo in SoCal so they would have the best price. We drove 1+hr to go to Newport to find out: 1) they did not have the car on the lot and 2) their actual quote was actually $150+/month over what they said on the phone. These cars are pricey and $150/month may not seem much to some out there, but it is to us. And the fact that they insisted on us putting the effort to go all the way to Newport, just for us to find out that they lied about everything they said on the phone, really upset us enough to write this review. Don't waste your time like we did. There are more honest and easier to work with Mercedes dealers out there who can give you a better deal. More

In just one visit to the dealer I got the car and the deal I was lookinf for. Great car inventory and attitud to cut a deal. The service is good and I wash the car every other week free faster than in a deal I was lookinf for. Great car inventory and attitud to cut a deal. The service is good and I wash the car every other week free faster than in a private car wash. I can park the car in their facility when use the John Wayne airport. Overall experience is 10 over 10. More

internet manager does not give you pricing via email/internet, he wants a face to face meeting (what's the purpose of having an internet manager). i went there anyways, salesman was late, referre email/internet, he wants a face to face meeting (what's the purpose of having an internet manager). i went there anyways, salesman was late, referred me to another salesman. he was very promising in terms of giving me some pricing figure, wants to make a deal. went to his manager, brought his manager/finance guy to talk to me and the latter is pushing me real hard for a lease. i told them before hand that i will be financing and i don't want to lease. said that they cannot give me the deal i want without going thru a lease. i wasted my time. A.Q. of CALIFORNIA More

internet manager does not give you pricing via email/internet, he wants a face to face meeting (what's the purpose of having an internet manager). i went there anyways, salesman was late, referred email/internet, he wants a face to face meeting (what's the purpose of having an internet manager). i went there anyways, salesman was late, referred me to another salesman. he was very promising in terms of giving me some pricing figure, wants to make a deal. went to his manager, brought his manager/finance guy to talk to me and the latter is pushing me real hard for a lease. i told them before hand that i will be financing and i don't want to lease. said that they cannot give me the deal i want without going thru a lease. i wasted my time. More

i recently brought my car in to fletcher jones for service, although my service advisor was very friendly, the employee that worked for enterprise the company that gives you the loner car made me feel service, although my service advisor was very friendly, the employee that worked for enterprise the company that gives you the loner car made me feel about as little as possible, but thats besides the point when i picked my car up the next day i went to turn on my sound system to find out that my ipod had been stolen, thats not all my car had looked like it was ransacked they went through everything they stole other personal belongings they also took all of the silver change i left in the ashtray. i have taken my car to the car wash many times and never had anything taken out of it, i brought my car to the #1 mercedes dealer and they took everything they could get their hands on. More