Fletcher Jones Motorcars

Best customer service I have every received at a dealership buying a car. Denise was very informative and made me feel very comfortable. As a women I was more as ease talking and working out all the dealership buying a car. Denise was very informative and made me feel very comfortable. As a women I was more as ease talking and working out all the details with her than I have in the past when I've dealt with a man. Although I will tell you Brent was very good and gave me all my options at the end when I was signing the papers. I will refer all my friends if buying a Mercedes to go to Fletcher Jones and ask for Denise. Thanks Trins More

BEWARE!! Fletcher Jones Motorcars was undoubtedly built on quality and customer service. Take one of the best automobiles made, wrap it in 5-star service, and put it in one of the most affluent areas in t on quality and customer service. Take one of the best automobiles made, wrap it in 5-star service, and put it in one of the most affluent areas in the world and what do you get – the best! I loved these guys and bought my first S500, then an S55, then the new S55, then my wives SL550, then my current S600 from them, not to mention referring many friends. But NEVER again! Garth Blumenthal now runs Fletcher Jones with one priority – profit. They have resorted to constant telemarketing under the banner of “we can telemarket to you even though you’re on the don’t call registry, because we have any exiting account with you” - ok, technically, legally, maybe, but really...aren’t you FJMB? The service department has gone from Master MB Mechanics to salesmen hocking detail services and overpriced unnecessary repairs – like you’re at a Midas Muffler shop with FJMB prices. These guys could not figure out why I was loosing 100HP on my car or even perform a correct alignment! I finally drove it from OC to Scottsdale just to have Dyno-comp (Renntech shop) troubleshoot the car. Within 1-hour Dyno-Comp had the alignment dead-on and ID a turbo-charger as the problem. As the car was still under warranty, they sent me back to FJ with the details (I offered to pay them to fix, but they refused to take my money - those guys have skills and class). FJ said they checked it and everything was ok. You’ve got to be kidding! As I didn’t want to drive it all the way back to Scottsdale, I asked BRABUS if they could fix the issue. Andreas' mechanic at Brabus (truly a master mechanic) found the exact issue Dyno-comp identified and fixed the issue and amazingly 100HP right back. They said turbo-charger was empty and FJ was too lazy to check (guess its a 4-hour process to take apart). Get this - Claus and Andreas at Brabus - fixed it at no charge (again class and skill)! Granted I've spent a fair amount of money with Brabus, but nothing compared to what I've spent at FJ. They also informed me that the major whining noise I've been complaining to FJ about is a leak in the Active Body Control fluid reservoir (they filled it, but suggested taking to FJ under warranty). So car is now back with FJ and they say yeah they’re right it is leaking and that is what’s causing the noise. Too bad you’re over the 50,000 miles so it’ll be $1,100 to fix it. Last time I dealt with these idiots, I swore never again, then their General Manager Garth Blumenthal called me and asked if I’d give them another chance. I knew better, but tried, this time I’m done. Going to Laguna Niguel, hope they’re better, they can’t be worse. Brabus is in LA now and Dyno-comp in Scottsdale - OC really need a competent MB shop - I hope Laguna Niguel is good! More

Not only would I recommend this dealer and buy my next MBZ there, I would not go anywhere else! I just bought my 3th new MBZ from Fletcher Jones and the reason is simple....they are the best! The have t MBZ there, I would not go anywhere else! I just bought my 3th new MBZ from Fletcher Jones and the reason is simple....they are the best! The have the most informed and flexible sales teams, best service, best ancillary benefits (such as their free shuttle service to John Wayne airport, free car washes, et al). I have found them to be professional, courteous, friendly, making the car buying experience a positive one....and that is saying a lot, considering what we all know can be an extremely frustrating and maddening experience with most dealers. The service department is second-to-none and they do a terrific job from the time you drive into the service bay and have your service advisor meet you at the actual time of your appointment, through picking up your car and leaving, knowing that your car has been given the best care possible. Not much more to say. The whole experience at Fletcher Jones makes doing business with them a no-brainer. More

All the gentlemen that I worked with to consumate this deal was wonderful. The guys that helped me the most was Brandon Hale and Brian Conopask. Brandon helped me with the up front paperwork and Brian deal was wonderful. The guys that helped me the most was Brandon Hale and Brian Conopask. Brandon helped me with the up front paperwork and Brian rolled out the red carpet for me. This is the fourth Mercedes that I have owned and I must say that Fletcher Jones Mercedes Dealership tops all the other dealerships that I have worked with. You guys are a real class act. As a follow-up, several people from your organization have called or emailed me asking if everything was okay and if I was pleased me my purchase and if I should need anything don't hesitate to call. More

The first time I tried the moonroof the shade got stuck about halfway open and bunches up like an accordion. Mike in sales was very friendly and knowledgeable about the MBZ product line, and not pushy about halfway open and bunches up like an accordion. Mike in sales was very friendly and knowledgeable about the MBZ product line, and not pushy at all he was very confident that the product line would sell itself. The sales manager Anthony was willing to do what ever it took to make the deal, including staying late as well as allowing Mike to go pick up my son from Dana Point from Squidding because I was not willing to let him in my new car all fishy smelling, he was truly a smelly smell that smells smelly. Angel was very efficient and friendly in financing and got the paper work done before the car was even done being washed. Over all it was a great experience and I never felt pressured by anyone at the dealership, at the same time I knew that I was not going to be leaving without that new Coupe simply because they were not going to let me leave unsatisfied by not giving me the deal that I had set on the table from the beginning. I have spoken with the very friendly and helpful Josh that assured me he would get the moonroof shade problem resolved in service while getting my wife acquainted with all of the many features on her new car. Thanks again to all of the great people at your dealership down to the Gentleman that walked me out to my car after 10 p.m. last night, I am sorry I don't remember his name, but you can tell that everyone at your dealership is very glad to be working there, and you should be very happy with the culture that your management team has created at your awesome establishment. Sincerely, James F Burroughs More

I will say, with great objectivity, this was by far the most pleasurable, professional and accomodating automobile buying experience I have ever had. Dennis Cohen, with the support of Garth Blumenthal, GM most pleasurable, professional and accomodating automobile buying experience I have ever had. Dennis Cohen, with the support of Garth Blumenthal, GM of Fletcher Jones Motor Cars, did a most magnificent job working with me throughout the new car buying journey. From the introduction to the new model, (E550 Coupe), Dennis, carefully and in great detail, reviewed with me all of the car's features and benefits with great enthusiam and verve. As I compared the competition to the Mercedes E550 Coupe, I was drawn back to meet with Dennis in order touch and drive the car on no less than 4 occasions. (I am a slow mover). Once the commitment was made by me to pursue the E550 Coupe as my new car of choice, Dennis and Garth went to great measures to review the features of two E550 Coupes in particular. Ultimately, after some deliberation on model options, the car of my dreams was realized. The success lies in the hands of Dennis and his follow up, Garth and his sharp pencil, and my commitment to become a Fletcher Jones customer....for life! I am now even more enthusiastic as I drive my new Mercedes Benz each day and proudly share my wonderful experience I received from the first class group at Fletcher Jones Motor cars. Thank you Dennis and thank you Garth as I look forward to a fantasic long term relationship with you both and everyone at Fletcher Jones. All the best and continued success.....Mark A. Simon PS: I will be using the convenience of your airport shuttle service in the next week or so, another unexpected bonus and by product of buying my new car from you, right here in my back yard! More

Alex Livadas and his team were very nice, professional and helpful. Alex went above and beyond to work with me and get me into a new vehicle. I have been a dedicated Mercedes Benz customer for a long and helpful. Alex went above and beyond to work with me and get me into a new vehicle. I have been a dedicated Mercedes Benz customer for a long time now and the staff at Fletcher Jones has always provided me with the upmost respect along with stellar customer service. I have always recommended Fletcher Jones and will continue to do so. Once again, thank you very much. Warmest regards, Debora Najera More

Mike provided outstanding customer service. He Made the purchase of the E-Class pleasant. He took the time to have has test drive several E-Class and provided suggestions that made it easier for us to dec purchase of the E-Class pleasant. He took the time to have has test drive several E-Class and provided suggestions that made it easier for us to decide which model to choose. His associate gaves us greate instructions on the features of the vehicle. More

I VERY HAPPY WHEN MY FAMILY COME OVER THERE.BECAUSE WE FISRT TIME SEE 1 CAR DEALER LIKE THIS.WE SHOP A LOT DEALER MERCEDES BUT NO ONE LIKE FLETCHER JONES MOTORCARS SEVICES VERY GOOD ,SALE PRICE VREY LOW FISRT TIME SEE 1 CAR DEALER LIKE THIS.WE SHOP A LOT DEALER MERCEDES BUT NO ONE LIKE FLETCHER JONES MOTORCARS SEVICES VERY GOOD ,SALE PRICE VREY LOW ,NO ONE CAN BEAT IT.FLETCHER JONES MOTORCARS IS #1 IN ORANGE COUNTY. thankyou Loan Nguyen More

Best car buying experience I ever had. The team was very reasonable and extremely knowledgeable. I absolutely did not feel like I was getting the hard sell or sleazy car dealer experience…these guys were ve reasonable and extremely knowledgeable. I absolutely did not feel like I was getting the hard sell or sleazy car dealer experience…these guys were very good!! By contrast, I had started with MB of Laguna Niguel and they pulled the old wait and wait and then a response follwed by "my mangaer can't come off list for THIS CAR"...what a bunch of cheats. Foothills MB never even returned my emails...3 of them. More