Fletcher Jones Motorcars

James Sullivan, Brian -The technician- & Rick O'Bryan -The finance Manager- were ALL great. Enjoyed thier professional & friendly handling of the purchase of my E350. Would recommend my family & frien -The finance Manager- were ALL great. Enjoyed thier professional & friendly handling of the purchase of my E350. Would recommend my family & friends to use your dealership for thier future MBenz purchases & service needs. More

LOVE LOVE LOVE FLETCHER!! I was treated like a princess! I got (almost what i wanted - does a mayback count?) and it was fast, concise, clean. The kind of deals i like to make. Brian with Brandon helped me I got (almost what i wanted - does a mayback count?) and it was fast, concise, clean. The kind of deals i like to make. Brian with Brandon helped me pick out and narrow down what i wanted, chris checked in to say hi, the rental was taken care of, the shope was taken care of for the trade in and everything went as smoothe as puddin'. They really turned around my experience of Fletcher Jones. I thank all who made this a really exciting experience for me. Fletcher Jones is #1. thanks Garth, you do a fine job with your people. warm regards, alison vallocchia proud owner of a 300C More

I had already been to 3 dealerships and was not going to purchase til the end of the month, but after working with Arash, I dont know if it was the best deal, but I know that is was the better deal of the 3 purchase til the end of the month, but after working with Arash, I dont know if it was the best deal, but I know that is was the better deal of the 3, I was in and out in less than 2 hours, and Arash was a pleasure to work with!! Thank you More

James Sullivan and Bryan Taber went over the call of duty during each of my visit prior to making the decision to purchasing the car. At Fletcher Jones Motorcars I was made feel as if I was the only cus during each of my visit prior to making the decision to purchasing the car. At Fletcher Jones Motorcars I was made feel as if I was the only customer in the showroom, they make you feel you matter and that you are special. The car purchased was a surprise gift for my wife, therefore not only did they have to work with me under normal sales, buyer conditions; but they had to handled the delivery for my wife and made her feel special without setting a foot at the dealership. I would definitely buy again and again from James Sullivan (actually, this is the third MBZ I buy from him)and Fletcher Jones Motorcars; they are masters at what they do. More

Joey always goes above and beyond. It's too bad that we only need his services once every couple years. He spent the entire day ensuring that our family would be satisfied with the selection. Yesterday wa only need his services once every couple years. He spent the entire day ensuring that our family would be satisfied with the selection. Yesterday was truly a "concierge" car purchase. We would highly recommend Joey & Fletcher Jones. More

After owning several European automobiles, this is my first Mercedez. It took over 6 hours to complete the transaction, which is ridiculous! Alex was very distracted, and took several phone calls durin first Mercedez. It took over 6 hours to complete the transaction, which is ridiculous! Alex was very distracted, and took several phone calls during our "scheduled appointment". Very unfocused and distracted. To my dismay, he actually had an "army movie" playing on huge TV screen in his office! I know I didn't stop in to watch/listen to movies!! In fact, I was getting ready to leave the dealership WITHOUT making a deal until I met Phil (not sure of his last name but he is the Sales Mgr.). In all my years of purchasing/leasing automobiles, he is one of the most genuine individuals I have met in your industry. VERY creative, and sincere...traits not often associated with the auto industry. BECAUSE OF PHIL ONLY I left with a new car. I expected much more from Fletcher Jones, based on the reputation, advertising, and the number of Fletcher Jones license plate frames I see in the area. I thought the experience fell well short of my expectation. More

I have been a Lexus customer but with the recent recalls, I decided to switch and give Mercedes a try. My experience with the Fletcher Jones staff was excellent! Joon Lee is personable and knowledgeable, a I decided to switch and give Mercedes a try. My experience with the Fletcher Jones staff was excellent! Joon Lee is personable and knowledgeable, and you're internet staff is personable and responds timely--which is quite refreshing compared to all the auto generated emails I received from other dealerships. I also appreciate the Mercedes technician who showed me how everything works and set-up my phone for me. Thanks again. Sincerely, Tracy Overley More

I had the best experience for leasing my new C300 in fletcher&Jones Mercedes dealership. The gentleman who helped me through process of choosing the car ,comparing the models and prices, and finally fin fletcher&Jones Mercedes dealership. The gentleman who helped me through process of choosing the car ,comparing the models and prices, and finally financing was very professional,friendly and knowledgeable. I am very happy with my car and more importantly the quality of customer service which I received. I strongly recommend the Fletcher&Jones motorcars and Mr.David Varjoy to all of my friends who want to buy a Mercedes car. Sincerely, Shahram Salimy More

Best customer service I have every received at a dealership buying a car. Denise was very informative and made me feel very comfortable. As a women I was more as ease talking and working out all the dealership buying a car. Denise was very informative and made me feel very comfortable. As a women I was more as ease talking and working out all the details with her than I have in the past when I've dealt with a man. Although I will tell you Brent was very good and gave me all my options at the end when I was signing the papers. I will refer all my friends if buying a Mercedes to go to Fletcher Jones and ask for Denise. Thanks Trins More

BEWARE!! Fletcher Jones Motorcars was undoubtedly built on quality and customer service. Take one of the best automobiles made, wrap it in 5-star service, and put it in one of the most affluent areas in t on quality and customer service. Take one of the best automobiles made, wrap it in 5-star service, and put it in one of the most affluent areas in the world and what do you get – the best! I loved these guys and bought my first S500, then an S55, then the new S55, then my wives SL550, then my current S600 from them, not to mention referring many friends. But NEVER again! Garth Blumenthal now runs Fletcher Jones with one priority – profit. They have resorted to constant telemarketing under the banner of “we can telemarket to you even though you’re on the don’t call registry, because we have any exiting account with you” - ok, technically, legally, maybe, but really...aren’t you FJMB? The service department has gone from Master MB Mechanics to salesmen hocking detail services and overpriced unnecessary repairs – like you’re at a Midas Muffler shop with FJMB prices. These guys could not figure out why I was loosing 100HP on my car or even perform a correct alignment! I finally drove it from OC to Scottsdale just to have Dyno-comp (Renntech shop) troubleshoot the car. Within 1-hour Dyno-Comp had the alignment dead-on and ID a turbo-charger as the problem. As the car was still under warranty, they sent me back to FJ with the details (I offered to pay them to fix, but they refused to take my money - those guys have skills and class). FJ said they checked it and everything was ok. You’ve got to be kidding! As I didn’t want to drive it all the way back to Scottsdale, I asked BRABUS if they could fix the issue. Andreas' mechanic at Brabus (truly a master mechanic) found the exact issue Dyno-comp identified and fixed the issue and amazingly 100HP right back. They said turbo-charger was empty and FJ was too lazy to check (guess its a 4-hour process to take apart). Get this - Claus and Andreas at Brabus - fixed it at no charge (again class and skill)! Granted I've spent a fair amount of money with Brabus, but nothing compared to what I've spent at FJ. They also informed me that the major whining noise I've been complaining to FJ about is a leak in the Active Body Control fluid reservoir (they filled it, but suggested taking to FJ under warranty). So car is now back with FJ and they say yeah they’re right it is leaking and that is what’s causing the noise. Too bad you’re over the 50,000 miles so it’ll be $1,100 to fix it. Last time I dealt with these idiots, I swore never again, then their General Manager Garth Blumenthal called me and asked if I’d give them another chance. I knew better, but tried, this time I’m done. Going to Laguna Niguel, hope they’re better, they can’t be worse. Brabus is in LA now and Dyno-comp in Scottsdale - OC really need a competent MB shop - I hope Laguna Niguel is good! More