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Fletcher Jones Motorcars
Newport Beach, CA
2,411 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 28, 2022
I purchased a used Mercedes from Fletcher Jones and took my vehicle here for service twice for warranty issues. Both times I had the displeasure of dealing with John and both times I left without my car be my vehicle here for service twice for warranty issues. Both times I had the displeasure of dealing with John and both times I left without my car being fixed. The first time they could not duplicate the problem even though I showed them when I dropped off and picked up the car. I brought it back two weeks later for a separate issue. After having my car for a full day (and refusing to return calls), I finally got a hold of John who told me that my car needed some things replaced. I asked him what about the reasons I brought my car in and he told me they had not yet had time to look at those issues (but had plenty of time to find things to make money off of). I phoned Long Beach Mercedes and House of Imports who both told me that one of the parts they wanted to replace wasn’t even on my model of vehicle. I promptly picked up my car, took it to Long Beach where they fixed my original and new issue no questions asked. I again asked about the part that supposedly needed to be replaced and got a funny look like I was an idiot for asking. So that was the last time I brought my car for service at Fletcher Jones. I did buy one more car from them, but now have stopped doing business altogether because of a sales manager there who continually harassed us after being told dozens of times to stop calling. More
by NotoFJ
Employees Worked With
Jon Derbyshire
February 23, 2022
We had the pleasure of meeting two very courteous, friendly, and customer service oriented people during our car shopping/ buying experience at Fletcher Jones. We were thankful that they were the ones friendly, and customer service oriented people during our car shopping/ buying experience at Fletcher Jones. We were thankful that they were the ones to help us out! More
by Lisa
Employees Worked With
Blake Malgren, Payden Evans
February 18, 2022
JOON, What can I say, Thanks . .. NO, Thank you SO Very Much for the exceptional service on not one, but two sales experiences in less that 6 months. Joon Lee is the consummate prof .. NO, Thank you SO Very Much for the exceptional service on not one, but two sales experiences in less that 6 months. Joon Lee is the consummate professional, each and every call, returned within minutes, if not seconds - a true professional and did I say he knows his stuff - he KNOWS his stuff! And ... when it came time to demonstrate the features of the car, after an hour or so, I almost had to kick him out as he was so excited to show me every single detail and explain all questions I had and could anticipate. I'd also like to thank Scott Lubratich for his special handling of a tricky out of state registration situation which popped up. My brother purchased 2 Mercedes, referred me for my two and believe me, I'll be back - these guys are the best and truly - THE reason why I drove 1300 miles down from Seattle to purchase from them, and I'll do it again. Honestly, I love the road trips in new Mercedes as well. More
by rochonfineart
Employees Worked With
Joon Lee, Scott Lubratich, April Torres
