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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,420 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,420 reviews

April 07, 2022

Nik Olejnik is an exceptional salesman. He made the process very enjoyable. We TRUST him. More

by tomhalvorsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Olejnik
Apr 08, 2022 -

Fletcher Jones Motorcars responded

HI Tom! Thank you so much for your awesome comments and five star rating! Our team was thrilled to read that Nik Olejnik made the process for you very enjoyable and was exceptional in his care for you! Earning a guest trust is our highest goal! Congratulations on your new Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

April 02, 2022

This is my second purchase with John Halaka and as usual he was exceptional to work with. Nothing but the best from him and the whole team. They rolled out the red carpet and extended the best service and e More

by brilongfellow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Patterson, John Halaka, Payden Evans
Apr 05, 2022 -

Fletcher Jones Motorcars responded

Hi Brilongfellow! What a wonderful review! Thank you so much for taking the time to share and for your five star rating! Our team was thrilled to read that once again John Halaka was exceptional to work with and that you received nothing but the best from the entire team! Also that Payden Evans took extra time to show you all the new bell and whistles on your new vehicle! We are grateful to have earned your business for the second time and we look forward to continuing to do so for many years to come! Congratulations on your newest Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

April 01, 2022

This dealership is A1! I lived in Dallas Texas for many years and the Mercedes dealer their Park Place was an outstanding dealership. I leased and bought several cars for More

by Wparkst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremic Vladan, April Torres
Apr 01, 2022 -

Fletcher Jones Motorcars responded

Hi Wparkst! What a wonderful review! Thank you so much for taking the time to share and for your five star rating! We were so happy to read that your friend recommended us to you when you first moved to California! We were also pleased to read that Jeremy was outstanding to deal with and made your transaction effortless! We are truly grateful for your friend's recommendation and for the opportunity to serve you! We look forward to building a lifelong relationship with you and thank you for making the drive from Palm Springs! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the Fletcher Jones family! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

April 01, 2022

Tommy Tran and his assistants were extremely helpful and accommodating. They made the process simple and quick. It was the best experience I have had when purchasing a vehicle. It was pleasure working with More

by Lisat01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tommy Tran
Apr 01, 2022 -

Fletcher Jones Motorcars responded

Hi Lisat01! But a fantastic review! Thank you for taking the time to share and for your five star rating! Our team was thrilled to read that Tommy Tran, his assistants & the finance team were all extremely helpful and accommodating and therefore created the best experience you've had buying a car! We are truly grateful to have earned your business and we look forward to serving you again in the future! Congratulations on your new Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 31, 2022

Everyone I dealt with at the dealership was professional. Very good experience. Would buy again from this dealership. More

by allan
Customer Service
Recommend Dealer
Yes
Employees Worked With
JB Siribandan, Parker Johnson
Apr 01, 2022 -

Fletcher Jones Motorcars responded

Hi Allan! Thank you very much for your five star rating and kind comments! Our team was very pleased to read that our entire staff was professional and created a very good experience for you! We are grateful for the opportunity to earn your business and we look forward to doing so again in the future! Congratulations on your new Mercedes-Benz! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 29, 2022

Paul and Chris Gulo of the executive team were fantastic. Experienced, professional and personable. They made the entire car leasing experience a pleasure for my daughter and our family. I cannot recommend More

by Alohacal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gulo, Chris Gulo, Shadi Moghadam, Payden Evans
Mar 30, 2022 -

Fletcher Jones Motorcars responded

HI Alohacal! What a fabulous review! Thank you for sharing and for your 5 star rating too! Our team was thrilled to read that Paul and Chris Gulo provided your daughter and entire family a pleasurable experience when getting your new car! We are truly grateful for your loyalty and recommendations! Congratulations on your newest Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 25, 2022

I just leased another car and as usual, a great overall experience at Fletcher Jones! More

by Michael_casella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gulo, Bradley Cooper, Chris Gulo, Nicholas DiNapoli, Payden Evans
Mar 30, 2022 -

Fletcher Jones Motorcars responded

Hi Michael! Thank you kindly for your 5 star rating and wonderful comments! Our team was very pleased the you had another great experience at FJM! We are thankful for your loyalty and we look forward to continuing to serve you! Congratulations on your newest Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 23, 2022

Nick, sales associate, and Jason in financing were amazing! Looking to purchase our next car already. Going straight to Nick! Thanks!! More

by Jen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in sales, Jason Hardin
Mar 24, 2022 -

Fletcher Jones Motorcars responded

Hi Jen! What a great review! Thank you for sharing and for your five star rating! Our team was excited to read that Nick and Jason were amazing and provided you with an excellent experience! We are grateful for the opportunity to earn your business and we look forward to doing so in the future! Congratulations on your new Mercedes-Benz and we are here and ready for you when you are ready for your next one! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 23, 2022

Comfortable & attractive showrooms Accommodating & understanding salesperson Helpful & caring assistants Resourceful finance personnel Friendly employees Advanced technology More

by Maureen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David , Denise Banner, Randy Lemus, Fred Fazli
Mar 24, 2022 -

Fletcher Jones Motorcars responded

Hi Maureen! Thank you for your five star rating and kind comments! Our team was very pleased to read that your salesperson was understanding and caring and that all of the employees were helpful and friendly! We are grateful for the opportunity to serve you and we look forward to doing so in the future! Congratulations on your new Mercedes-Benz! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 22, 2022

We had a first class, first rate, excellent experience at Fletcher Jones Newport. Our experience started with Patrick Jones, a sales manager, who took the time out of his extremely busy schedule to answer o More

by anguyen013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jones, Kamran Tabesh, Payden Evans, April Torres, Ashley LaBoda
Mar 24, 2022 -

Fletcher Jones Motorcars responded

Hi Anguyen! Wow! What an awesome review! Thank you so much for taking the time to share and for your five star rating! It is our goal to provide each of our guests with world class customer service and our team was beyond thrilled to read that Ashley LaBoda, Patrick Jones, Kamran, April and Payden all went above and beyond to serve you well and provide you with the best car buying experience ever! We are incredibly grateful for the opportunity to serve you and thank you for your enthusiastic and wholehearted recommendations! Congratulations on your new Mercedes-Benz! Enjoy every mile and welcome to the Fletcher Jones family! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

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