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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
May 14, 2022
Ricardo was incredibly helpful and kind. Made the experience of getting my new GLE flawless and efficient. Out of all the dealerships I have dealt with for buying a Mercedes, Fletcher Jones Made the experience of getting my new GLE flawless and efficient. Out of all the dealerships I have dealt with for buying a Mercedes, Fletcher Jones is by far the best. More
by csegraveskimball1
Employees Worked With
Ricardo Ramirez
May 13, 2022
I am a return customer. I called Rick and told him the car I wanted and he took care of everything for me just like he did in 2017. Also, Maurice was very helpful as he help I called Rick and told him the car I wanted and he took care of everything for me just like he did in 2017. Also, Maurice was very helpful as he helped me to obtain my insurance card and he set up the new Mercedes My Connection. The finance team was very effective and understanding. More
by binhnguyenfdx
Employees Worked With
Rick Kilekas, Sammy Patterson, David Patterson
May 12, 2022
Met Chris G. As I walked into FJM and he was the guy for the difficult task of helping me find a car. I honestly can’t say enough about him! We probably looked at As I walked into FJM and he was the guy for the difficult task of helping me find a car. I honestly can’t say enough about him! We probably looked at every car on their lot and drove several!! But ultimately 2 days later, I decided on my original pick the GLE450. Chris was so patient, and answered all my questions. He made my car purchase experience FUN and you never hear that! Because of him I am now a MB lifer! I highly recommend my new bff Chris Gullo! :) More
by Blanca D.
Employees Worked With
Chris Gulo
May 11, 2022
Went in for new tires and alignment. My service advisor, Stephanie, had all the paperwork in hand so I drove up, signed, got my loaner car and was out in less than 15 minutes. Stephani My service advisor, Stephanie, had all the paperwork in hand so I drove up, signed, got my loaner car and was out in less than 15 minutes. Stephanie had my paperwork ready when I came back to pick up my car, which was ready ahead of schedule. Checking out was a breeze as well. FJM is a well oiled machine with great people and positive attitudes. More
by ACC
Employees Worked With
Stephanie Hurstrom
May 10, 2022
Paul Gulo and the entire Gulo Team at Fletcher Jones Newport Beach are exceptional. They’re the reason I have been a FJ customer for almost 20 years. The no-hassle, no bs deals they offer is the number Newport Beach are exceptional. They’re the reason I have been a FJ customer for almost 20 years. The no-hassle, no bs deals they offer is the number one reason I keep coming back. They value my time and I appreciate that very much. More
by Rishina.h
Employees Worked With
Paul Brown, Paul Gulo, Nicholas DiNapoli
