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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,411 Reviews

3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,411 reviews

May 06, 2022

They had really good service and helped me find the car that I was looking for. Thank you. More

by Lilia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Patterson, Tom Johnson, Abraham Vivanco
May 06, 2022 -

Fletcher Jones Motorcars responded

Hi Lilia! Thank you very much for your kind review and five star rating! Our team was happy to read we provided you with really good service and were helpful in finding the car that you were looking for! We are truly grateful to have earned your business and we look forward to serving you for many years to come! Congratulations on your new Mercedes-Benz! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 05, 2022

Bunch of con artist. No human moral…. Been going there for 8 years… now I am done with them. S More

by Katykendrick310
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Eldomyaty
May 06, 2022 -

Fletcher Jones Motorcars responded

Dear Katie, Our reviews are important to us, however, more importantly is how our guests feel. Our team was disappointed to read your comments. Please reach out to me directly so we may have an opportunity to turn this around, if possible. We'd like to know what happened to cause you to feel this way. You can reach me at abuccola@fjmercedes.com. Most Sincerely, Alicia Buccola Guest Experience Manager Fletcher Jones Motorcars

May 02, 2022

One of the largest inventory in So Cal that offers a wider selection of MB. The dealership is well-organized, and the staff are very courteous and knowledgeable. More

by gqtuazon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Choi, Payden Evans, Reza Mellati
May 03, 2022 -

Fletcher Jones Motorcars responded

Thank you very much for your five star rating and positive comments! Our team is pleased to read that our staff was very courteous and knowledgeable and therefore created a wonderful experience for you! We are grateful for the opportunity to serve you and we look forward to doing so in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

April 27, 2022

Great service and great customer experience. Will recommend to friends and families Thank you for the good service More

by None
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
May 03, 2022 -

Fletcher Jones Motorcars responded

Dear Valued Guest, Thank you very much for your positive comments and five star rating! Our goal is to provide great service and create a great customer experience for all of our guests! Our team was very pleased to read that we have been successful with you! Thank you for your recommendations and we look forward to serving you again in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

April 27, 2022

Anthony there is no word to describe your talent and experience You deserve 10 stars and for sure I will buy more Benz from you. Good Job Anthony. Now I know why? Fletcher Jones is the biggest in the c More

by ITLNFAB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Caruso, Payden Evans, Ramsay Jerome
Apr 27, 2022 -

Fletcher Jones Motorcars responded

Hi Fabio! What a great review! Thank you very much for taking the time to share and for your five star rating! Our team was delighted to read that Anthony, Jerome and Mr. Evans all took wonderful care of you and provided you with a great experience! We are truly grateful for the opportunity to earn your business and we look forward serving you for many years to come! Congratulations on your new Mercedes-Benz! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

April 18, 2022

Very efficient process I had a test drive appointment at 09:00 and by 11:00 I was on my way home with my new vehicle washed and fully fueled. Great customer service experience and also nice perks for the l More

by Ramirezcro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hardy, Payden Evans
Apr 19, 2022 -

Fletcher Jones Motorcars responded

Hi Ramirezcro, Congratulations on your gorgeous Benz! The team at Fletcher Jones Motorcars appreciates you taking the time to share your kind sediments regarding your recent visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Alicia Buccola Guest Experience Manager

April 17, 2022

Ali who was helping on us on our recent purchase car was so helpful and informative. He was the best. We really enjoyed working with him and definitely recommend him and the Fletcher Jones to our friends. More

by Asgari
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh, Ali Mehrina
Apr 19, 2022 -

Fletcher Jones Motorcars responded

Hi Asgari, Congratulations on your beautiful Benz! Thank you for choosing Fletcher Jones Motorcars! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear Ali ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to welcoming you again soon! Best Wishes, Alicia Buccola Guest Experience Manager

April 12, 2022

We've been buying Mercedes Benz vehicles since 1997 and deal exclusively with this dealership because of the outstanding treatment and service from Jon Derbyshire. Any dealership can sell you the car but h More

by D. O'Neill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Apr 19, 2022 -

Fletcher Jones Motorcars responded

Hello Eddie Mac, Congratulations on your gorgeous Benz! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! It bring us so much joy hearing that you've been a loyal guest with us over the past years. Thank you for allowing Jon the privilege to earn your business and attend to your service needs! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! Warm Wishes, Alicia Buccola Guest Experience Manager

April 09, 2022

Great Experience! Very happy with my car and the team at Fletcher Jones was knowledgeable and professional and pleasant to deal with. More

by mkeredditt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Truong, Kevin Sierra, Reza Mellati
Apr 12, 2022 -

Fletcher Jones Motorcars responded

Hi Mkeredditt! Thank you for your positive comments and 5 star rating! Our team was happy to read that our staff was pleasant, professional and knowledgeable too! We are grateful for the opportunity to serve you and we look forward to doing so for many years to come! Congratulations on your new Mercedes-Benz! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

April 09, 2022

Very pleased with entire experience. Salesman was attentive, knowledgeable and professional. Support personnel were very competent. Facility is very impressive. Would definitely recomme More

by Dwize1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Han Leef
Apr 12, 2022 -

Fletcher Jones Motorcars responded

Hi Dwize1! Thank you very much for your wonderful review and 5 star rating! Our team enjoyed reading that your salesman and support personnel were attentive, knowledgeable, professional, and competent! We are grateful for the opportunity to earn your business and for your recommendations! We look forward to serving you for many years to come! Congratulations on your new Mercedes-Benz! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

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