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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
July 12, 2022
Excellent Customer Service is number one thing for me. I love this place. Look for Mr. Tommy Tran and his great team to get a very warm welcome and the best deals at Fletcher Jones. Will come back in t I love this place. Look for Mr. Tommy Tran and his great team to get a very warm welcome and the best deals at Fletcher Jones. Will come back in the future! Allen Calaguas More
by Allen
Employees Worked With
Tommy Tran
July 11, 2022
My experience was absolutely fantastic and most of that is due to having Vladan Jeremic as my sales consultant. He was knowledgeable, humble and patient which was essential given how nervous I was. Can't l is due to having Vladan Jeremic as my sales consultant. He was knowledgeable, humble and patient which was essential given how nervous I was. Can't leave behind the expertise of senior manager Austin Real and finance manager Tom Johnson. I can't wait for my next purchase in the future. Outstanding overall! More
by User-7f0c3af21a
Employees Worked With
Austin Real, Tom Johnson, Jeremic Vladan, Tom Johnson, Jeremic Vladan
June 28, 2022
Jamel S. was a great salesperson, he was professional, knowledgeable, friendly and not pushy. He made the experience enjoyable and was the driver behind the s was a great salesperson, he was professional, knowledgeable, friendly and not pushy. He made the experience enjoyable and was the driver behind the scene to make the deal happen. I would not and will not hesitate to buy another car from him. This is our second car from Fletcher Jones Newport. Michael D. More
by mrsanddrag316
Employees Worked With
Ynas Eldah was a 5 star employee, Kamran Tabesh, Jamel Stewart, Ramsay Jerome
June 26, 2022
Professionalism at its best. Sales personnel courteous and easily accessible. Would highly recommend Fletcher Jones. The atmosphere of the showroom is an awesome experience. Sales personnel courteous and easily accessible. Would highly recommend Fletcher Jones. The atmosphere of the showroom is an awesome experience. More
by Kucharski
Employees Worked With
Pedro, Andrew Einhorn
June 22, 2022
My Fletcher Jones Service Advisor, Alex Kniazuk, is the best service advisors I’ve ever worked with. I am very surprised that Alex has not already been promoted to Service Manager. Alex is very personable best service advisors I’ve ever worked with. I am very surprised that Alex has not already been promoted to Service Manager. Alex is very personable honest, straight forward, and a proven customer advocate. It would be awesome if Alex was promoted to a position to train other Service Advisors to excel at customer service as Alex has consistently demonstrated with me and others. Well done!! Thank you! More
by dbrosenthal
Employees Worked With
Alex Kniazuk
June 18, 2022
Our salesperson Bill Hardy is THE BEST ~ he cares about his customers and embodies a truly kind and humorous AND professional nature. We will be a returning customer. his customers and embodies a truly kind and humorous AND professional nature. We will be a returning customer. More
by artjnky
Employees Worked With
Bill Hardy, Shadi Moghadam
June 14, 2022
Steve Kim is very helpful and wonderful person. He did a very great job and excellent. I am very happy to let him take care of my car. thank you. Steve. He did a very great job and excellent. I am very happy to let him take care of my car. thank you. Steve. More
by gardens2004
Employees Worked With
Steven KIm
June 13, 2022
Ali Moraveji was a fantastic salesman, and Bradley Cooper made the paperwork part of the process go quicker than expected while still making sure I understood everything I was signing. Dustin was so great tr made the paperwork part of the process go quicker than expected while still making sure I understood everything I was signing. Dustin was so great transitioning me to the new car, helping me set up my phone, taking photos for me, and following up the next day to see if I had any questions. I'm very happy with everything and I absolutely love my new car. More
by jcarter44
Employees Worked With
Ali Moraveji, Bradley Cooper
