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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,411 Reviews

3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,411 reviews

June 14, 2022

Steve Kim is very helpful and wonderful person. He did a very great job and excellent. I am very happy to let him take care of my car. thank you. Steve. More

by gardens2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven KIm
Aug 02, 2022 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Steven. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

June 13, 2022

Ali Moraveji was a fantastic salesman, and Bradley Cooper made the paperwork part of the process go quicker than expected while still making sure I understood everything I was signing. Dustin was so great tr More

by jcarter44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Moraveji, Bradley Cooper
Jun 14, 2022 -

Fletcher Jones Motorcars responded

Hi Jordan! Wow, what a wonderful review! Thank you for taking the time to share and for your five star rating! Our team was elated to read that Ali Moraveji and Bradley Cooper were both instrumental in creating a wonderful experience for you. Also that Dustin was great at transitioning into the new car by being helpful taking photos and also following up the next day with you! We are happy to hear that you absolutely love your new car! We're thankful for your business and we look forward to serving you for many years to come! Congratulations on your new Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

June 05, 2022

I am extremely pleased with the attention and service I have received since purchasing my new vehicle. Questions and concerns that I have had have be addressed with the utmost professionalism. More

by Stanford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Cooper, Gerald Corona
Jun 07, 2022 -

Fletcher Jones Motorcars responded

Hi Stanford! Thank you for your 5 star rating and positive comments! Our goal is to always provide excellent customer service and attention for all of our guests and our team was very pleased to read that we addressed all of your questions and concerns with utmost professionalism! We are always here to serve you and we look forward to doing so for many years to come! Congratulations on your new Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 31, 2022

Steve Bates was easy to deal with and took great care of us. I would highly recommend him for service at Fletcher Jones. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
May 26, 2022

Very nice customer service and explained It was quick and easy to process Financial area too More

by hong81879
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JB Siribandan
Jun 07, 2022 -

Fletcher Jones Motorcars responded

Hi Hong81879! Thank your for your 5 star rating and kind comments! Our team was pleased to read that you had a wonderful experience that was quick and easy in both sales and finance. Congratulations on your new Mercedes-Benz! Enjoy and we look forward to serving you again in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 21, 2022

The Fletcher Jones Motor Cars team impressed me with their professionalism, as well as the care, consideration, and attention that was given me while purchasing my 2022 C43 AMG. More

by Stanford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Corona, Kamran Tabesh, Sam Eldomyaty, Jason Hardin , Joe Eldumiate
May 23, 2022 -

Fletcher Jones Motorcars responded

Hi Stanford, We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it’s wonderful to hear that we delivered an exceptional sales experience! Thank you for allowing us the opportunity to earn your business and congratulations on your new C43 AMG! Regards, Your Friends and Family at Fletcher Jones Motorcars

May 21, 2022

The staff at Fletcher Jones is Detail oriented and extremely professional. I’m very happy with the level of service and my sales professional, Andrew Einhorn, it’s very pleasant to work with More

by mskillman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Johnson, Andrew Einhorn
May 23, 2022 -

Fletcher Jones Motorcars responded

Hi mskillman, Thank you for choosing Fletcher Jones Motorcars! It is our top priority to give guests an outstanding experience. With that, it is a delight to hear Andrew ensured you had a great time during your visit. It was our pleasure to assist you. Kind Regards, Your Friends and Family at Fletcher Jones Motorcars

May 20, 2022

Eric Gasteneau and Skyler were exceptional! Great service from the beginning in helping me build my car, to updates throughout and til the pick up of my car explaining the features and app set More

by zuma2323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skyler, Eric Gastineau
May 23, 2022 -

Fletcher Jones Motorcars responded

Hi Zuma, Thank you for choosing Fletcher Jones Motorcars! It is our top priority to give guests an outstanding experience. With that, it is a delight to hear Eric and Skyler ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. Regards, Your Friends and Family at Fletcher Jones Motorcars

May 20, 2022

I've leased 3 vehicles from Fletcher Jones and would not think of shopping anywhere else, specifically because of the professionalism of Eric Gastineau. With my lease coming due and the industry shortage of More

by D. O'Neill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau
May 23, 2022 -

Fletcher Jones Motorcars responded

Hi D. O'Neill, The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Eric was helpful, knowledgeable, and assisted you the best pricing during the build of your MB. We are grateful for your business and we look forward to serving you for many years to come! Regards, Your Friends and Family at Fletcher Jones Motorcars

May 16, 2022

Nic is excellent. He helped us getting my new GLB very prompt and smooth transition entire our purchase and delivery process. More

by Raobabji
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Olejnik
May 17, 2022 -

Fletcher Jones Motorcars responded

Hi Raobabji! Thank you very much for your kind and positive comments and also for your five star rating! Our goal is to provide all of our guests with excellent service and our team was excited to read that Nik was successful with you! Also that he created a smooth and prompt transaction! We are thankful for the opportunity to earn your business and we look forward to doing so for many years to come! Congratulations on your new Mercedes-Benz GLB! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

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