Back

Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,411 Reviews

3300 Jamboree Rd.

Newport Beach, CA

92660

Directions

By Type

Showing 2,411 reviews

July 20, 2022

Shadi was one of the most pleasant person and the experience was wonderful Thank you More

by Kharvey29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shadi Moghadam, Reza Mellati
Jul 20, 2022 -

Kharvey29 responded

Reza was wonderful as was Shadi. Both made the purchase a wonderful experience

Aug 31, 2022 -

Fletcher Jones Motorcars responded

Hello Kharvey29, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Shadi and Reza. Your recommendations are truly a gift. Congratulations on your purchase! Happy Motoring, Alicia Buccola Guest Experience Manager

July 19, 2022

one of the best experience i ever had buying a car i was glad i drove over 30 miles to jus to go to this dealership customer service was 100% for me ill will be back in a few years for my upgrade More

by lattysharon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Mellati
Aug 31, 2022 -

Fletcher Jones Motorcars responded

Hello lattysharon, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Alicia Buccola Guest Experience Manager

Aug 31, 2022 -

lattysharon responded

👌

July 12, 2022

Excellent Customer Service is number one thing for me. I love this place. Look for Mr. Tommy Tran and his great team to get a very warm welcome and the best deals at Fletcher Jones. Will come back in t More

by Allen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran
Jul 14, 2022 -

Fletcher Jones Motorcars responded

Hi Allen! Thank you for your positive comments and 5 star rating! Our team enjoyed reading that Tommy Tran always provides you with a warm welcome and the best deal! We are grateful for your business and we look forward to serving you again soon! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

Jul 25, 2022 -

Allen responded

Great company and will deal again in the future.

July 10, 2022

My experience was absolutely fantastic and most of that is due to having Vladan Jeremic as my sales consultant. He was knowledgeable, humble and patient which was essential given how nervous I was. Can't l More

by User-7f0c3af21a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Real, Tom Johnson, Jeremic Vladan, Tom Johnson, Jeremic Vladan
Jul 14, 2022 -

Fletcher Jones Motorcars responded

Hi Michelle! What a wonderful review! Thank you for taking the time to share and for the 5 star rating! Our team was delighted to read that Vladan Jeremic, Austin Real & Tom Johnson all helped to create a fantastic experience for you by being knowledgeable, humble, patient and helping to calm your nerves. We are truly grateful for the opportunity to serve you and we look forward to doing so for many years to come! Congratulations on your new Mercedes Benz! Enjoy and welcome to the Fletcher Jones family! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

July 03, 2022

Excellent customer service. Miguel Vazquez was very patient and knowledgeable. He answered all my questions and concerns More

by Tam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Aug 02, 2022 -

Fletcher Jones Motorcars responded

Hello Tam, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Miguel. We look forward to seeing you at your next scheduled visit. Kind Regards, Justin Ringel Guest Relations Manager

June 28, 2022

Jamel S. was a great salesperson, he was professional, knowledgeable, friendly and not pushy. He made the experience enjoyable and was the driver behind the s More

by mrsanddrag316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ynas Eldah was a 5 star employee, Kamran Tabesh, Jamel Stewart , Ramsay Jerome
Jun 28, 2022 -

Fletcher Jones Motorcars responded

Hi Michael! Thank you kindly for your positive comments and 5 star rating! Our team was delighted to read that Jamel was professional, knowledgeable, friendly and worked hard behind the scenes to make the deal happen which resulted in an enjoyable experience! We are truly grateful for your loyalty to Fletcher Jones and we look forward to serving you for many more years to come! Congratulations on your newest Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

June 26, 2022

Professionalism at its best. Sales personnel courteous and easily accessible. Would highly recommend Fletcher Jones. The atmosphere of the showroom is an awesome experience. More

by Kucharski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro, Andrew Einhorn
Jun 26, 2022 -

Kucharski responded

Best car buying experience ever. I highly recommend Fletcher Jones

June 22, 2022

My Fletcher Jones Service Advisor, Alex Kniazuk, is the best service advisors I’ve ever worked with. I am very surprised that Alex has not already been promoted to Service Manager. Alex is very personable More

by dbrosenthal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
Aug 02, 2022 -

Fletcher Jones Motorcars responded

Hello dbrosenthal , Thank you for choosing Fletcher Jones Motorcars. Our team is delighted to hear about the exceptional service Alex provided . We look forward to serving you again at your next scheduled service interval. Best, Justin Ringel Guest Relations Manager

June 18, 2022

Our salesperson Bill Hardy is THE BEST ~ he cares about his customers and embodies a truly kind and humorous AND professional nature. We will be a returning customer. More

by artjnky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hardy, Shadi Moghadam
Jun 23, 2022 -

Fletcher Jones Motorcars responded

Hi Artjinky! Thank you kindly for your positive comments and 5 star rating! Providing excellent customer service for all of our guests is our highest priority! Our team was very happy to read that Bill Hardy was not only humorous and professional but also that he is kind and truly cares about his guests! We are thankful for the opportunity to serve you and we look forward to serving you for many years to come! Congratulations on your new Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

June 17, 2022

Ruben Soltero is extremely professional, specific and detail-oriented. He is also patient, attentive, and generous with his time. More

by Guiti E. F.
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
Aug 02, 2022 -

Fletcher Jones Motorcars responded

Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Ruben. We look forward to seeing you at your next scheduled visit. Kind Regards, Justin Ringel Guest Relations Manager

...
17
...