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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
October 02, 2022
Steven Kim was amazing. This was the first time I have service my MB and he made it super easy! The whole process FJMC has setup was cool! I loved the video from the tech an This was the first time I have service my MB and he made it super easy! The whole process FJMC has setup was cool! I loved the video from the tech and how easy everything was. Thanks team! More
by DaniJ11
Employees Worked With
Paul Gulo, Nicholas DiNapoli, Steven KIm, Nik Olejnik
October 02, 2022
Great people. Thanks for all that you do. No Matter how many times I think about going to a different make. I keep coming back. Thank you Thanks for all that you do. No Matter how many times I think about going to a different make. I keep coming back. Thank you More
by Big C
Employees Worked With
Denise Banner, Jon Derbyshire, Alex Kniazuk
September 16, 2022
First class all the way! Unbelievable service! From the sales team, to the general sales manager Ed, I was treated like royalty! Good job, Fletcher Jones! Unbelievable service! From the sales team, to the general sales manager Ed, I was treated like royalty! Good job, Fletcher Jones! More
by enas
Employees Worked With
Ihab Eldumiate, Ed Kogan, Leslie Lorenson, Rick O'Bryan, Sam Eldomyaty, Randy Lemus, Bradley Cooper, Dave Gonzalez, Shadi Moghadam, Joe Eldumiate
September 11, 2022
I had an amazing 5 star experience! Shadi was friendly, knowledgeable & very transparent. She also is a team player. All my future leases will be at this dealer. Thank you! Shadi was friendly, knowledgeable & very transparent. She also is a team player. All my future leases will be at this dealer. Thank you! More
by Caliegirl99
Employees Worked With
Mike McMullen, Shadi Moghadam
September 04, 2022
It is always a great experience bringing cars to Randy Lemus for maintenance and repairs. Randy is a true professional and always takes great care of me! Lemus for maintenance and repairs. Randy is a true professional and always takes great care of me! More
by 56nomad
Employees Worked With
Randy Lemus
September 02, 2022
C63s AMG Coupe Hello everyone, I wanted to share THE WORST EXPERIENCE I have ever had out of any car dealership I've ever been to. For anyone who is considering getting a everyone, I wanted to share THE WORST EXPERIENCE I have ever had out of any car dealership I've ever been to. For anyone who is considering getting any work or service done to their vehicle here I'd recommend reading this first. With that being said I will keep it as short as I can, not so sweet, and somewhat simple. Over the last four months my car has been in the fletcher jones possession more than it has been in mine. After countless amounts of calls with hardly any call backs or updates, I finally have the car back. The car is now back with NEW SCRATCHES and new CRAPPY non factory PAINT. After all the wasted hours from San Diego to OC and back, taking time off work, and experiencing the worst customer service I have ever had, I can say I WILL NEVER GO BACK NOR RECOMMEND. - MAY 2022 - Drop off car for an oil change and warranty work (squeaky noise during cold starts). Oil change gets done, car still squeaks.. Car comes back with 4 NEW scratches. AJ Gennock my advisor had some kid tried to paint my car with a paint pen in the car service line with no prep, cars pulling forward, and people stepping over his feet. - JUNE 2022 - After a call to management they told me to bring car in for a detail and that I didn't have to make an appointment for my next visit. I show up for my detail and warranty work, TONY IRVANI who is filling in for AJ says I need an appointment so I had to make one a week later and drive back home to SD. I was treated like I was a nobody when I was trying to explain the situation. - JULY 2022- A week later comes around and I go over the scratches and what needs to be fixed.. Waited two weeks for parts for my warranty work which was misdiagnosed twice with no updates or anything. Then DURING THE DETAIL, THE DETAILER DROPS A BUFFER on my car and dents the roof of my car and damages my window trim so now it has to go to paint and body. - I spoke with ERIC SMITH and he said "accident's happen" and got super defensive when I replied with "I don't think this many accidents should happen to one customer, especially when its my first experience with you guys". He reassured my car would be taken care of and brought back in just as good of shape as it was when I brought it in and guess what? It wasn't. - AUGUST 2022 - FINALLY, weeks later I get my car back WITH THE SAME SCRATCHES that they didn't fix, a caliber collision paint job, and a slightly bent trim piece with no sympathy or one apologies from anyone at all. Out of this whole experience I had been paying a monthly car payment for a car I wasn't even able to drive nor was I offered any sort of compensation either. One thing I can say is I am happy to have my car back in my possession! Never again Fletcher jones Mercedes of Newport. More
by Patrick Swiggs
Employees Worked With
Tony Irvani, Bob Evans, AJ Gennock, Eric Smith
August 27, 2022
I bought my car from Ashley about a year ago and had a wonderful experience. She was so sweet and professional, then and now. I appreciated her reaching out a year later to get my service scheduled and al wonderful experience. She was so sweet and professional, then and now. I appreciated her reaching out a year later to get my service scheduled and also wish me a happy birthday. :) More
by Jessr
Employees Worked With
Tony Irvani, Ashley LaBoda
August 26, 2022
It’s worth the trip from San Diego to Fletcher Jones. The team that helped us from the beginning to the end is excellent. They are warm and we’re treated like a family, no rush, no pressure selling. We h The team that helped us from the beginning to the end is excellent. They are warm and we’re treated like a family, no rush, no pressure selling. We highly recommend this location. Thank you! More
by Sheila
Employees Worked With
Jin Choi, Ali Mehrina
