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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
October 31, 2022
Always wonderfull experience every single time I brought my car there. Mr.Toni Irvany always give his professional service to explains regarding my car that need to be fix. Very excellent services from him my car there. Mr.Toni Irvany always give his professional service to explains regarding my car that need to be fix. Very excellent services from him and Fletcher Jones team. More
by Frida
Employees Worked With
Tony Irvani
October 26, 2022
One word I would use to describe Fletcher Jones Motorcars is perfection. The entire staff is trained to please their customers in every way. My current service advisor is Silvio Castro. I give him 10 star is perfection. The entire staff is trained to please their customers in every way. My current service advisor is Silvio Castro. I give him 10 stars for the way he treated me by really listening to me, answering my questions sincerely, and making my service visit a pleasure. He is very knowledgeable regarding everything about Mercedes cars, warranties and the dealership’s policies. More
by Mercedes GLE 4 Me
Employees Worked With
Silvio Castro
October 25, 2022
I purchased GT43 from him. It was the first time I knew that buying a car was such fun. If you're looking for a kind and meticulous person, he is the one. Thank you, Reza! It was the first time I knew that buying a car was such fun. If you're looking for a kind and meticulous person, he is the one. Thank you, Reza! More
by Stevo
Employees Worked With
Reza Mellati
October 24, 2022
A fantastic overall experience working with Kevin Sierra and the Team at FJ MC - NB, on transitioning into my new Lease. This has been an upgrade and upgraded experience all the way around, from start to fi and the Team at FJ MC - NB, on transitioning into my new Lease. This has been an upgrade and upgraded experience all the way around, from start to finish. Thank you Kevin. I truly appreciate your patience as we did this dance for quite some time to get to this point, and thank you also for your professionalism working with me to get my deal completed. Thanks, More
by DOITEXEC
Employees Worked With
Han Leef, Kevin Sierra
October 24, 2022
Parker Johnson did an excellent job of communicating from drop-off to pick-up. I trust his opinion on recommended repairs and prices. He takes the worry out of wondering if I need a service or repair and the drop-off to pick-up. I trust his opinion on recommended repairs and prices. He takes the worry out of wondering if I need a service or repair and therefore, takes the concern out of whether the cost is necessary. I would not feel the same with another advisor (until we built that trust and reputation) or with another dealer. I drove up from San Diego for this appointment, by the way. I did not want to have the car I love serviced at another dealer. More
by Ray
Employees Worked With
Bob Evans, Parker Johnson
October 21, 2022
Randy Lemus is my long time service advisor and did his usual outstanding job as did the professionals who worked on my Mercedes’. During the mechanics inspection of my car they found that my transmission usual outstanding job as did the professionals who worked on my Mercedes’. During the mechanics inspection of my car they found that my transmission needed service, notified me and with my approval promptly took care of it. More
by Jarhead Ed
Employees Worked With
Randy Lemus
October 17, 2022
This is a one of a kind dealership, currently managed by the best team from GM to Service Director and notably the sales GM. The management artfully train their staff to be one of a kind. We have exclusiv the best team from GM to Service Director and notably the sales GM. The management artfully train their staff to be one of a kind. We have exclusively used FJ for all our purchase and service needs for past 17 years. This team knows customer service, a concept that is dying almost everywhere else. We highly recommend FJ. More
by Reba
Employees Worked With
Kamran Tabesh, Ed Kogan, John Halaka, Dave Gonzalez, Eric Smith, Urbano Garcia
October 09, 2022
Nik Olejik was an exceptional sales associate. He made me feel very comfortable and welcome throughout the entire process. His communication skills were great and he kept us informed at all times. He made me feel very comfortable and welcome throughout the entire process. His communication skills were great and he kept us informed at all times. Definitely my best dealer experience thus far! More
by Jonathan Ramirez
Employees Worked With
Kamran Tabesh, Nik Olejnik
October 03, 2022
Always nice to come here. I bought in the last 6 months 2 Mercedes car and like how Blake taking care my needs . Great customer service . I bought in the last 6 months 2 Mercedes car and like how Blake taking care my needs . Great customer service . More
by Chantal Ma
Employees Worked With
Blake Malgren
