Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Fletcher Jones Motorcars

Newport Beach, CA

Overview
Reviews
Vehicles
4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
Contact Dealership
View Awards

3300 Jamboree Rd.

Newport Beach, CA

92660

Directions

By Type

Showing 2,429 reviews

November 24, 2022

Every thing went so smoothly! Thomas car abele made it happen for me! ❤️My car More

by Kathy creager
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh, Thomas Carnevale
Report | Print
Nov 29, 2022 -

Fletcher Jones Motorcars responded

Hi Kathy! Thank you for your positive comments and 5 star rating! Our team enjoyed reading that Thomas created a smooth process for you and that you love your car! We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your new Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 19, 2022

I was very pleased with professionalism of Mr. Reza Mellati. He kindly Helped trough the process of purchasing my dream car. He is very polite, kind and informative. I would recommend him to anyon More

by mossadeghdds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reza Mellati
Report | Print
Nov 22, 2022 -

Fletcher Jones Motorcars responded

Hi Mossadeghdds Thank you kindly for your thoughtful and positive review and 5 star rating! Our team enjoyed reading that Reza Mellati was very polite, kind and informative in helping you through the process of buying your dream car! We are truly grateful to have been a part of that process and thank you for your recommendations! They are truly a gift. Congratulations on your new Mercedes Benz! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 19, 2022

Rob Draper and Aaron Graves treat me like FJ Family. They cannot be beat👍👍 i'm 76 and really appreciate feeling confident about my GLE since 2001. More

by cheripene6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Graves, Rob Draper
Report | Print
Jan 02, 2023 -

Fletcher Jones Motorcars responded

Hi cheripene6 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 18, 2022

I had a fantastic experience with Andrew and his team. I was very impressed with the entire experience and Andrew’s diligence to do a good deal for me and his dealership. I wholeheartedly recommend Andrew More

by larrylevin127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Einhorn
Report | Print
Nov 22, 2022 -

Fletcher Jones Motorcars responded

Hi Larry! Thank you for your awesome review and 5 star rating! Our goal is to provide each of our guests with excellent service and our team was very pleased to read that Andrew and his team were successful by being diligent to get a good deal for you! We are thankful for your business and recommendations and we look forward to serving you again in the future! Congratulations on your new Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 17, 2022

Dealership is the best, due to their staff, efficient process and state of the art equipment. Service rep Mike Asher went above and beyond to help me solve an issue with my MB. His professional, efficie More

by Mes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Report | Print
Jan 02, 2023 -

Fletcher Jones Motorcars responded

Hi Mes2 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 08, 2022

Paul Gulo and his team made the car buying process, normally horrible, simple fast and enjoyable. Best experience ever. More

by chassy53612
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo, Bradley Cooper, Chris Gulo, Payden Evans
Report | Print
Nov 10, 2022 -

Fletcher Jones Motorcars responded

Hi Chassy53612! Thank you for your 5 star rating and kind comments! Our staff was very happy to read that Paul Gulo and his team made your experience the best ever by being quick and enjoyable! We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your new Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 08, 2022

Extremely happy with our entire car purchasing experience. The team we worked with was very professional and helpful and we left with exactly what we came for! More

by jessicaestrada1212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Caruso, Payden Evans
Report | Print
Nov 10, 2022 -

Fletcher Jones Motorcars responded

Hi Jessica! Thank you for your positive comments and 5 star rating! Our team was very pleased to read that you had a wonderful and professional experience with Anthony Caruso and Payden Evans! We are thankful for the opportunity to serve you and we look forward to doing so for many years to come! Congratulations on your new car! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

November 06, 2022

Cannot beat the experience of having your car maintenance done with Randy at FJ in Newport Beach More

by Boykie737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Nov 28, 2022 -

Fletcher Jones Motorcars responded

Hi Boykie737, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Randy. We look forward to seeing you at your next scheduled visit. Kind Regards, Justin Ringel Guest Relations Manager

November 04, 2022

Chad made sure that I understood what process of what is going on with my car. The entire car service took great care and service of my car. Everyone there as always are very helpful & kind to me. More

by gemcallister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
Report | Print
Nov 28, 2022 -

Fletcher Jones Motorcars responded

Hello gemcallister, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

November 02, 2022

My experience at FJM was always perfect/outstanding. I am a long-term client. This time, I purchased my leased car. The experience was outstanding as always except for the service provided by Jason Hard More

by RN
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo, Chris Gulo, Jason Hardin
Report | Print
Nov 07, 2022 -

Fletcher Jones Motorcars responded

Hi RN, Thank you for taking the time to share about your most recent experience at FJM. While we enjoyed reading that you had another outstanding experience in sales, we were disappointed to read about your experience in Finance. Thank you for bringing this to our attention and I will be sure to share your comments with Jason so that going forward, it will be better. We are truly grateful for your loyalty to FJM and we hope to continue to serve you for many years to come. Most Sincerely, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

1
...
14
15
16
...
243