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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
January 02, 2023
I have a really great experience from the moment I walked in and the moment I leave the showroom. I worked with Abraham, Josh and Brian, the Salesman Rep, the Delivery & The Finance. Everybody has great atti in and the moment I leave the showroom. I worked with Abraham, Josh and Brian, the Salesman Rep, the Delivery & The Finance. Everybody has great attitude regardless I was the last customer and it was already late, I believe it was almost 11PM ^_^ I knew they've had a long day and very exhausted but still manage to act like it was 8 AM in the morning! I like Abraham, he is genuine, he wasn't pushy, very transparent and straightforward, which I like. Looking forward to work with them again in the future and I wish them all the best! Thank you FJMB team! More
by Sophie
Employees Worked With
Brian Truong, Josh Iaocopetti, Abraham Vivanco
December 31, 2022
Great and excellent adviser. Very knowledgeable and very helpful. He always gives extra times to explain regarding any issues. Very great work and great customer service. Thank y Very knowledgeable and very helpful. He always gives extra times to explain regarding any issues. Very great work and great customer service. Thank you More
by assadybobby
Employees Worked With
Gerald Corona
December 28, 2022
I drive 50 mins to get service advise from Stephanie Hurstrom. She is honest and always explains everything for me. Never over sales or adds things. I would follow her anywhere . I have bought 10 veh Hurstrom. She is honest and always explains everything for me. Never over sales or adds things. I would follow her anywhere . I have bought 10 vehicles from Denise Banner over the years. More
by John
Employees Worked With
Denise Banner, Stephanie Hurstrom
December 23, 2022
Excellent customer service! Came in to browse and check on returning my lease early and seeing what I can get and Steve ended up getting me into an upgraded model at a price I Came in to browse and check on returning my lease early and seeing what I can get and Steve ended up getting me into an upgraded model at a price I was very happy with! Payden was excellent also at showing me the car and getting it ready for me to drive back to Arizona. Steve also helped my get my out of state temp plate and registration rushed so I could drive back home with my temp plates on, can't believe how much time this saved me from doing this myself. Thank you all! More
by Phyllis
Employees Worked With
Payden Evans, Steve Howard
December 07, 2022
Fletcher Jones Is the best. I've bought 2 vehicles from here. Customer service is at its best. The service department is awesome. Ury checked my car in. I waited in the waiting I've bought 2 vehicles from here. Customer service is at its best. The service department is awesome. Ury checked my car in. I waited in the waiting area. Didn't wait long . More
by monamia_1
Employees Worked With
Urbano Garcia
November 29, 2022
Mr Carnavale is very knowledgeable and listens to customer and provides an excellent service an keep you happy and honest customer and provides an excellent service an keep you happy and honest More
by Michael kia
Employees Worked With
Jereko , Thomas Carnevale, Tony Irvani, Bob Evans
