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Fletcher Jones Motorcars
Newport Beach, CA
2,411 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,411 reviews
November 04, 2022
Chad made sure that I understood what process of what is going on with my car. The entire car service took great care and service of my car. Everyone there as always are very helpful & kind to me. going on with my car. The entire car service took great care and service of my car. Everyone there as always are very helpful & kind to me. More
by gemcallister
Employees Worked With
Chad Holsinger
November 02, 2022
My experience at FJM was always perfect/outstanding. I am a long-term client. This time, I purchased my leased car. The experience was outstanding as always except for the service provided by Jason Hard I am a long-term client. This time, I purchased my leased car. The experience was outstanding as always except for the service provided by Jason Hardin, the finance manager. He had a great demeanor while offering the extra amenities to purchase such as extra warranty etc but that changed quickly when I declined those services which was reflected in his attitude. Unfortunate! More
by RN
Employees Worked With
Joey Gulo, Paul Gulo, Chris Gulo, Jason Hardin
October 31, 2022
Always wonderfull experience every single time I brought my car there. Mr.Toni Irvany always give his professional service to explains regarding my car that need to be fix. Very excellent services from him my car there. Mr.Toni Irvany always give his professional service to explains regarding my car that need to be fix. Very excellent services from him and Fletcher Jones team. More
by Frida
Employees Worked With
Tony Irvani
October 26, 2022
One word I would use to describe Fletcher Jones Motorcars is perfection. The entire staff is trained to please their customers in every way. My current service advisor is Silvio Castro. I give him 10 star is perfection. The entire staff is trained to please their customers in every way. My current service advisor is Silvio Castro. I give him 10 stars for the way he treated me by really listening to me, answering my questions sincerely, and making my service visit a pleasure. He is very knowledgeable regarding everything about Mercedes cars, warranties and the dealership’s policies. More
by Mercedes GLE 4 Me
Employees Worked With
Silvio Castro
October 24, 2022
A fantastic overall experience working with Kevin Sierra and the Team at FJ MC - NB, on transitioning into my new Lease. This has been an upgrade and upgraded experience all the way around, from start to fi and the Team at FJ MC - NB, on transitioning into my new Lease. This has been an upgrade and upgraded experience all the way around, from start to finish. Thank you Kevin. I truly appreciate your patience as we did this dance for quite some time to get to this point, and thank you also for your professionalism working with me to get my deal completed. Thanks, More
by DOITEXEC
Employees Worked With
Han Leef, Kevin Sierra
October 24, 2022
I purchased GT43 from him. It was the first time I knew that buying a car was such fun. If you're looking for a kind and meticulous person, he is the one. Thank you, Reza! It was the first time I knew that buying a car was such fun. If you're looking for a kind and meticulous person, he is the one. Thank you, Reza! More
by Stevo
Employees Worked With
Reza Mellati
October 24, 2022
Parker Johnson did an excellent job of communicating from drop-off to pick-up. I trust his opinion on recommended repairs and prices. He takes the worry out of wondering if I need a service or repair and the drop-off to pick-up. I trust his opinion on recommended repairs and prices. He takes the worry out of wondering if I need a service or repair and therefore, takes the concern out of whether the cost is necessary. I would not feel the same with another advisor (until we built that trust and reputation) or with another dealer. I drove up from San Diego for this appointment, by the way. I did not want to have the car I love serviced at another dealer. More
by Ray
Employees Worked With
Bob Evans, Parker Johnson
October 21, 2022
Randy Lemus is my long time service advisor and did his usual outstanding job as did the professionals who worked on my Mercedes’. During the mechanics inspection of my car they found that my transmission usual outstanding job as did the professionals who worked on my Mercedes’. During the mechanics inspection of my car they found that my transmission needed service, notified me and with my approval promptly took care of it. More
by Jarhead Ed
Employees Worked With
Randy Lemus
October 17, 2022
This is a one of a kind dealership, currently managed by the best team from GM to Service Director and notably the sales GM. The management artfully train their staff to be one of a kind. We have exclusiv the best team from GM to Service Director and notably the sales GM. The management artfully train their staff to be one of a kind. We have exclusively used FJ for all our purchase and service needs for past 17 years. This team knows customer service, a concept that is dying almost everywhere else. We highly recommend FJ. More
by Reba
Employees Worked With
Kamran Tabesh, Ed Kogan, John Halaka, Dave Gonzalez, Eric Smith , Urbano Garcia
