Fletcher Jones Motorcars

Everyone was incredibly knowledgeable and helpful! We worked with several different salespeople, all of whom were knowledgeable. [Unfortunately we have misplaced the business card of our principal sale We worked with several different salespeople, all of whom were knowledgeable. [Unfortunately we have misplaced the business card of our principal salesman, who was simply terrific.]. Thanks The model in which I was interested had just arrived, the test drive was exhilarating and the balance of the purchase process was a breeze. In short, it couldn't have been better! More

Rosie enjoyed her first adventure at Fletcher Jones Service Rosie is the name of my car... it was great took a little longer than I expected but it happens Ray S. was right on time and very nice and kept me a Rosie is the name of my car... it was great took a little longer than I expected but it happens Ray S. was right on time and very nice and kept me abreast on the happenings. Everyone is so polite and helpful. nice to be apart of the family of Fletcher Jones PS I do love my car More

Great experience Working with Daniel was fantastic! He was able to locate the car I wanted and worked with n my short timeframe. It was also great that he's just an Working with Daniel was fantastic! He was able to locate the car I wanted and worked with n my short timeframe. It was also great that he's just an overall nice person. I had a lot of fun – I don't remember the last time I actually had fun purchasing a car! Will definitely call Daniel in the future! More

very unhappy VERY disappointed and just furious over how the service manager handled my situation.AJ should be avoided at all cost,his a liar ,a fake and a predato VERY disappointed and just furious over how the service manager handled my situation.AJ should be avoided at all cost,his a liar ,a fake and a predator.I will never go there again and will never of course refer anyone.For a dealership that cares so much about their legacy,you have the wrong people representing you.Not only you charge more than any other Mercedes benz dealership,but are just predators.You don't even deserve one star,but I have to give you one to conduct this review. More

Very rude sales staff! Two different sales people made insulting and rude comment to my wife and myself Derrick And Tommy I first called fletcher Jones Mercedes Benz beca Two different sales people made insulting and rude comment to my wife and myself Derrick And Tommy I first called fletcher Jones Mercedes Benz because I was speaking with a gentleman in grocery store parking lot in Costa Mesa about his E- 400 convertible he told me that he purchased it at Fletcher Jones so I called the dealership to see if they had any used convertables the car is for my wife. Derrick told he had several used ones what color were we looking for i said that the gentleman at the grocery market had a white body with a black roof and that my wife liked it a lot. Derrick then replied are you buying the car for your wife or for the guy in the parking lot? Then after meeting with Tommy at the dealership we told Tommy we were going to check out the Lexus dealership Newport Beach. Tommy said that's like comparing an apartment to the White house (Lexus to a Mercedes-Benz) while we were leaving the dealership Tommy said come see me when you win the lottery! Extremely rude sales representatives. More

First class. Everyone was helpful, knowledgable and supportive. The entire staff, and especially Christine, made sure my experience was exceptional. I had the oppo Everyone was helpful, knowledgable and supportive. The entire staff, and especially Christine, made sure my experience was exceptional. I had the opportunity to shop for a Mercedes closer to home in Foothill Ranch but your selection, service and knowledge of the vehicles are unmatched. Thank you More

Issues taken care of, excellent communication! My experience is that they seem sincere in wanting to make sure the car is serviced properly and repairs are done correctly. Other dealerships just My experience is that they seem sincere in wanting to make sure the car is serviced properly and repairs are done correctly. Other dealerships just want to get you in and out. More

"My Mercedes Man" Dan Dodgen and his team were absolutely phenomenal. Dan is extremely knowledgeable when it comes to MB and his charisma and personality are extraordi Dan Dodgen and his team were absolutely phenomenal. Dan is extremely knowledgeable when it comes to MB and his charisma and personality are extraordinary. My husband and I felt very comfortable and important throughout the process. Dan, Derrick, Scott, and Bradley Cooper were professional, informative, and sincere. I will absolutely be back in the future for another vehicle as well as a few playlists from Dan/Ricardo. Speaking of Ricardo, this guy was also exceptional. I was extremely impressed with his aptitude and demeanor. He took his time to explain everything in significant detail and was such a gentleman. I cannot express enough how impressed I was with the ease and accommodation displayed by Dan and his team throughout the entire process. Also, good luck to Dan's daughters with water polo this year! Best Regards, Erin Taylor More

Awesome Service! Great Deal! Thank you Ed and Dave for a great experience. Buying a car isn't always fun, but you guys made the experience easy and enjoyable! Thank you Ed and Dave for a great experience. Buying a car isn't always fun, but you guys made the experience easy and enjoyable! More

The best car We had an excellent experience for second time, great sale person and management. We alway come back for the best, great ambiance and attention. Thank We had an excellent experience for second time, great sale person and management. We alway come back for the best, great ambiance and attention. Thank you guys. More