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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

November 17, 2016

Fletcher Jones is the best Christine at Flecther Jones is easily the best person I have ever worked with when it comes to purchasing a car. She was so patient throughout the who More

by Harry Metrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lanza, Christine Nolden
Nov 18, 2016 -

Fletcher Jones Motorcars responded

Hello Harry, Thank you for sharing about your positive experience with us and congratulations on your new Mercedes-Benz! We’re grateful to have team members like Christine to provide you with the best possible service. If any questions should arise, we are here to help. Thank you, Heather Lewis, Client Care Manager

November 16, 2016

no pressure, pleasent, mr jones I have to compliment you on your staff, dan dodgers and brad cooper, were two great guys, i called dan to see if the used corvette was still More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dodgen, Bradley Cooper
Nov 18, 2016 -

Fletcher Jones Motorcars responded

Hello Bob, Firstly, we would like to thank you for your feedback and congratulate you on your new car! We’re happy to know that Dan and Bradley were able to assist you efficiently. We hope to further assist you with the same efficiency and best customer service in the future as well. Thank you, Heather Lewis, Client Care Manager

November 15, 2016

Outstanding service from drop off to pick-up. This dealership provides ultimate service beyond selling vehicles. From my service coordinator to the car washes and airport shuttle, we have become More

by Aram1940F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gulo, Randy Lemus
Nov 18, 2016 -

Fletcher Jones Motorcars responded

Hello Aram1940F, Because our team strives to provide you with the best service possible, we’re very glad we were able to exceed your expectations and that you are enjoying our fine amenities. Thank you for sharing your feedback and your loyalty! As always, if we can be of any further assistance, please do not hesitate to reach out. Regards, Heather Lewis Client Care Manager

November 14, 2016

GOOD EXPERIENCE I ALWAYS GET EXCELLENT SERVICE, SPECIALLY WITH MR. JAMES SULLIVAN AND HIS ASSISTANT TREATED ME WITH COURTESY. THIS IS MY FIRST USED CAR, I PREVIOUSLY More

by janei11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sullivan, Bradley Cooper, Alan Aguilera
Nov 18, 2016 -

Fletcher Jones Motorcars responded

Hello Janei11, Thank you for providing your feedback and congratulations on your new Mercedes-Benz. We’re happy to hear James and the Fletcher Jones team could provide you with such excellent service! As always, we look forward to assisting you in any way we can in the future. Best, Heather Lewis Client Care Manager

November 14, 2016

Services Departments My car have been done by Fletcher Jones Dealership services Departments very good and quality, I will refer everyone. who have Mercedes Benz need to b More

by ttrinhv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Nov 18, 2016 -

Fletcher Jones Motorcars responded

Hello Ttrinhv, Thank you for sharing your feedback. I am happy to hear that Ray and our team continue to deliver expert services. We hope to further assist you in the future. Heather Lewis Client Care Manager

November 07, 2016

Wonderful My experience in fletcher jones motor cars was Excellent great costumer service the process was fast and everybody was very professional. The servic More

by Mcesarsanchez
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
#1-Yesenia Rodriguez , Alex Livadas, Trevor Wightman
Nov 11, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for all of your great feedback and loyalty to our team. We truly strive to deliver nothing less than the best service, so I am pleased to hear that we continue to delight and earn your recommendations. As always, we are here to help should you need any assistance. Heather Lewis Client Care Manager

November 07, 2016

Truly Pleasurable Great sales exec with fantastic product knowledge. Dealership runs very efficiently. Inventory depth is incredible and they had just about every optio More

by Rgasurfer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh
Nov 11, 2016 -

Fletcher Jones Motorcars responded

Hi, Thank you for your kind words and congratulations on your new vehicle! I'm so pleased to hear that Kamran and the rest of our team took excellent care of you during your visit. Please don't hesitate to contact us if you have any questions. Heather Lewis, Client Care Manager

November 06, 2016

Easy purchase experience I thought that FJ Mercedes was going to be more expensive, but they sold me a new SL550 at a very competitive price. They had great selection, had the More

by burgman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo, Nicholas DiNapoli
Nov 11, 2016 -

Fletcher Jones Motorcars responded

Hi, Thank you for sharing about your recent experience with us and congratulations on your new Mercedes-Benz! It is our goal deliver nothing less than exceptional service, so I am happy to hear that Nicholas, Joey, Paul, and the rest of our team were able to help you find the perfect car. We look forward to assisting you for many years to come and are here to help if any questions should arise. Heather Lewis Client Care Manager

November 05, 2016

The Best or Nothing The experience of selecting a new Mercedes-Benz was excellent. Product knowledge, experience, customer appreciation all were beyond expectations. I l More

by Jerry Palmersheim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hale and Amanda,, Denise Banner, Jon Derbyshire, Randy Lemus, Ricardo Ramirez
Nov 11, 2016 -

Fletcher Jones Motorcars responded

Hi Jerry, Thank you for your feedback and congratulations on your Mercedes-Benz E 300. It is always flattering to hear that our team was able to provide great service and earn your recommendations. We are always ready to assist. Heather Lewis Client Care Manager

November 05, 2016

Thank you Alex! Another wonderful sales experience with Alex and his team. Found me the perfect car for my situation and completed the process seamlessly and withou More

by tommyboyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas
Nov 11, 2016 -

Fletcher Jones Motorcars responded

Hi, I am glad to hear that you had such a pleasant experience, and that Alex and the team were able to help you out. Thank you for sharing your feedback with us!As always, we are here to help should you need any assistance. Heather Lewis Client Care Manager

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