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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

February 10, 2017

Fabulous service! Rigo was exceptional. Car was ready very quickly. Rigo was very helpful with the warranty. Had to have some extra work done and that was done very More

by Hawaiiboy
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Hernandez
Feb 10, 2017 -

Fletcher Jones Motorcars responded

Hello Hawaiiboy, Thank you for sharing about your experience. It is great to hear that Rigo delivered exceptional service to you in a timely manner. If we can be of any further assistance, please don't hesitate to reach out. Sincerely, Heather Lewis Client Care Manager

February 05, 2017

Amazing service AJ was my service advisor and Paul Gulo was my salesperson who took great care of me. They had me in and out quickly and delivered how they promised t More

by Highalert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gulo, AJ Gennock
Feb 10, 2017 -

Fletcher Jones Motorcars responded

Hello Highalert, Thank you for sharing your feedback with us. It is great to hear that Paul and AJ provided you with a memorable and pleasant experience. As always, our team looks forward to assisting you again in the future. Kind Regards, Heather Lewis Client Care Manager

February 04, 2017

Services Always stress free when I bring my car for any service . Ty Larry crèceilus for always making sure my service order is complete and always on schedule More

by Local63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Creceilus
Feb 10, 2017 -

Fletcher Jones Motorcars responded

Hello Local63, Thank you for taking the time to share about your experience. We are happy to hear that our team members including Larry, assisted you with excellent service in a timely manner. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

February 02, 2017

Problem Solved Fletcher Jones stepped up to the plate. I highly recommend Dan Schmidt!! Professional, on time, great communicator, and he generally cares. It hard to More

by justthefacts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Thornley, Dan Schmidt
Feb 10, 2017 -

Fletcher Jones Motorcars responded

Hi David, We truly appreciate your business and are delighted that we have been able to fully resolve the concern on your Mercedes-Benz SL 550. If there is anything we may do to further assist you on the road ahead, please do not hesitate to contact us. Kind Regards, Trevor Thornley Guest Relations Manager

January 30, 2017

Service you can depend on I just can't say enough about the outstanding service extended by Fletcher Jones Service group. Everything is handled in a friendly and expeditious More

by LJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Jan 31, 2017 -

Fletcher Jones Motorcars responded

Hello LJS, Thank you for providing your feedback with us. Our team of associates, including Randy, truly strive to ensure all of our guests are welcomed into the Fletcher Jones family with open arms. If we can be of further assistance to you, please don't hesitate to contact us. Best, Heather Lewis Client Care Manager

January 30, 2017

Great team, Simple deal. I saw the car i liked online and called Dan. He followed up a few times and made the deal happen by bringing in James. It was a good experience, these More

by Dave K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Han in finance, and Sam was the young man who explained the car functions., James Haim Sarvey, Dan Dodgen
Jan 31, 2017 -

Fletcher Jones Motorcars responded

Hi Dave, Thank you for taking the time to share about your recent visit with us. It is great to hear our team of associates including Han, Dan, and James, were able to provide you with a world-class experience. Should you need any further assistance, please don't hesitate to reach out to us. Kind Regards, Heather Lewis Client Care Manager

January 30, 2017

Professional courteous service We've recently purchased 2 cars from Fletcher Jones and Mike McMullin & his associate Justin were a pleasure to deal with.. Very helpful and no sales More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McMullen, Mike Govan, Justin Smyres
Jan 31, 2017 -

Fletcher Jones Motorcars responded

Hello Mike, Congratulations on your two Mercedes-Benz vehicles! We are thrilled to hear Mike and Justin were able to provide you with exceptional service to ensure you found the perfect vehicles that were right for you. If we can be of any further assistance to you in the future, please don't hesitate to let us know. Thank you, Heather Lewis Client Care Manager

January 27, 2017

Fine tuned machine From the beginning when I was greeted at the gate and directed to the service check-in and until the end upon picking up my car had an exceptional exp More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Uhl
Jan 31, 2017 -

Fletcher Jones Motorcars responded

Hello Connie, We appreciate you taking the time to share your feedback about your recent visit with us. Our team is flattered by your kind words. We truly strive to provide all of our guests with a world-class experience starting from the moment they step foot onto our dealership. It is great to hear we were able to deliver that level of service to you. If we can be of any further assistance, please don't hesitate to contact us. Thank you, Heather Lewis Client Care Manager

January 25, 2017

good job by all involved I have used Fletcher Jones for a number of years and find them to be responsive- efficient-and timely with the work that needs to be performed More

by jerryr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
Jan 31, 2017 -

Fletcher Jones Motorcars responded

Hello Jerry, Thank you for sharing your feedback with us. We value your loyalty and are happy to hear that our team of associates, including Dan, continue to exceed the level of your expectations. As always, we look forward to assisting you in your future visits with us. Kind Regards, Heather Lewis Client Care Manager

January 20, 2017

Customer service is amazing! Joey Gulo and his team are the best. He always makes the experience easy and smooth. Randy Lemus and Larry Creceilus are always great in service! More

by Cgracey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Randy Lemus, Chris Gulo, Larry Creceilus
Jan 24, 2017 -

Fletcher Jones Motorcars responded

Hello Cgracey1, We appreciate your feedback and are happy to hear that Joey, Randy, and Larry continue to provide you with the utmost, quality service possible As always, please let us know if we can be of further assistance. Thank you, Heather Lewis Client Care Manager

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