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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

April 12, 2017

Excellant service! Very professional. Good experience Rigo Hernandez was amazing! Very professional and caring about your needs. I lease a CLA 250 He was thete to help and offer advice with my service. More

by Lisa napier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Hernandez
Apr 17, 2017 -

Fletcher Jones Motorcars responded

Hi Lisa, Thank you for your feedback. Our team is excited to hear that Rigo went above and beyond to provide you with an excellent experience. As always, please don't hesitate to reach out if we can be of any further assistance. Best, Heather Lewis Client Care Manager

April 09, 2017

NEW PURCHASE Thomas Carnevale was great to work with. Professional without being pushy or overseeing. He try understands the importance of customer service and lis More

by Willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale, Diego Ruano
Apr 11, 2017 -

Fletcher Jones Motorcars responded

Hi Willie, Thank you for taking the time to share your feedback with us. We are happy to hear that Thomas and Diego delivered outstanding service to you. Congratulations on your new Mercedes-Benz! If we can be of any further assistance, please let us know. Sincerely, Heather Lewis Client Care Manager

April 07, 2017

Outstanding Service for Over 30 Years I'm a very longtime customer of Fletcher Jones and would never go anywhere else to purchase and service my cars. Toni Irvani has been my service advi More

by BarbaraS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Apr 10, 2017 -

Fletcher Jones Motorcars responded

Hi Barbara, Thank you for taking the time to share your feedback with us. We value your loyalty and are thrilled to hear that Tony and Mike continue to provide you with exceptional service. If we can be of any further assistance, please don't hesitate to reach out. Sincerely, Heather Lewis Client Care Manager

March 26, 2017

Best Salesman Mike Mc Cullen This is our 3 Rd Mercedes we bought from Mike. He knows e hg at we need and want and hoes out of his way to accommodate us More

by Clarissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McMullen
Mar 28, 2017 -

Fletcher Jones Motorcars responded

Hi Clarissa, Thank you for your feedback. We are happy to hear that Mike went above and beyond to provide you with the best service possible. If we can be of any future assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

March 20, 2017

Certified GL 450 First time at FJ Great experience. Professional, friendly and knowledgeable staff. Drove over an hour from Pacific Palisades, which says it all. More

by Gl450!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Bradley Cooper, Norman Martin
Mar 20, 2017 -

Fletcher Jones Motorcars responded

Hi Gl450!, Thank you for sharing your feedback with us and welcome to the FJ family! We are excited to hear that you received a great experience. We hope to deliver that same level of service to you again in the future. Best, Heather Lewis Client Care Manager

March 17, 2017

A+ Exceptional Customer Service Albeit buying a car unexpectedly (because the car I was driving for over thirty years a 1983-- 240D Mercedes-- with over 220,000 miles finally gave up More

by shirleysnider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sullivan
Mar 20, 2017 -

Fletcher Jones Motorcars responded

Hi Shirley, Congratulations on your new Mercedes-Benz! We appreciate you taking the time to share about your experience with us. We are thrilled to hear that Brian and James went above and beyond to provide you with outstanding service. We truly value all of our guests and aim to ensure a world-class experience is received. If we can be of any further assistance, our team is happy to help. Thank you, Heather Lewis Client Care Manager

March 15, 2017

Wonderful First MBZ Experience We had a great buying experience with Trevor Wightman at Fletcher Jones NB. Highly recommend coming here to anyone interested in friendly service and More

by Eric C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas, Bradley Cooper, Trevor Wightman
Mar 20, 2017 -

Fletcher Jones Motorcars responded

Hi Eric, Thank you for sharing your feedback with us. We are excited that your experience with Trevor at our dealership was pleasant and memorable. Our team truly strives to always deliver exceptional service to all of our guests. If you should need any further assistance, we are happy to help. Best, Heather Lewis Client Care Manager

March 09, 2017

Stress free repair and car came back super clean Friendly, quick and accurate service. Because of the service given i would recommend friends and family to buy or service their car at this dealershi More

by kevinwesterberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Polk
Mar 10, 2017 -

Fletcher Jones Motorcars responded

Hello Kevin, Thank you for sharing your feedback. Our team views your recommendations as the highest form of flattery. It is great to hear that you were provided with exceptional service. If we can be of any further assistance, please don't hesitate to contact us. Sincerely, Heather Lewis Client Care Manager

March 09, 2017

Service Excellent! We have always had excellent service. Steve Henry has provided timely and excellent service for our cars. We have been customers for years More

by francesk068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Mar 10, 2017 -

Fletcher Jones Motorcars responded

Hi Frances, Thank you for taking the time to share your feedback. Our team is delighted to hear that Steve and the rest of our associates continue to provide you with quality service. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

March 08, 2017

The Best I have had only positive experiences here - for over 20 years. I drive 45 to 60 minutes on the freeway just to have my Mercedes 500SL serviced at Fle More

by Czarene
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
John Calvert, Ed Muro --- make my "visits" exceptional., Esther Oh
Mar 10, 2017 -

Fletcher Jones Motorcars responded

Hi Czarene, Thank you for your loyalty and for taking the time to share your feedback. We are thrilled to hear that we are your top choice destination for all of your Mercedes-Benz needs, and that our team of associates like Esther, continue to provide you with exceptional service. As always, we look forward to your future visits. Kindest regards, Heather Lewis Client Care Manager

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