Fletcher Jones Motorcars

Inspection I brought my car in for inspection. I have used Steve Henry as my service advisor for many year. He is always very accommodating and professional. I brought my car in for inspection. I have used Steve Henry as my service advisor for many year. He is always very accommodating and professional. I can always count on him to be honest and upfront and I never feel like I am going to get pressured into doing unnecessary repairs. He is the best and I will continue to go to Steve and Fletcher Jones for all my service. More

Great Selection. Better Sevice We purchased a 2017 C300 Convertable. We were in and out in 2 hours. They had every option available. The staff was professional and curious. We purchased a 2017 C300 Convertable. We were in and out in 2 hours. They had every option available. The staff was professional and curious. More

hateful sales staff First off I want to start with a positive and say that the service department at this mercedes has always been top notch, as far as I know, they have First off I want to start with a positive and say that the service department at this mercedes has always been top notch, as far as I know, they have been very honest and very accomodating, the problem that I have is with the sales department they are some of the WORST in the business. From the mocking rude service we recieved from both Donn Andrade, and worst of all the sales manager James Sarvey it is awful and will turn us and all of our friends completely away from Fletcher Jones. After repeated calls from THEM to get us in to take care of our lease end paper work for over a month now saying that mercedes likes to get these done early (mind you lease end is in about 7 months away) my husband and I decided to go down and take care of the paperwork to get this done. We did all our homework figured out what the payoff was from mb financial, and already worked on the loan from a preferred partner of Fletcher Jones, simple transaction or so we thought. Get this they were not interested in the least about helping us with our paperwork and completely mocked us and told us that we would have to pay $8,000 cash over the lease buyout price that was ran just that day because they said that we were early, this is coming from the same people who were harrasing us to get this done. I really belive that the two sales people had some real issues with us being a gay couple. My husband and I were so appauled at the way we were treated by this dealership I find it hard to belive that a dealership in this day in age in southern california can allow there employees to treat any customer that way no matter who they are. Maybe the sales department can be trained a bit by the service department so that they can learn a thing or two about how to treat human beings, I can go on and on on how we were treated but frankly it is just embarassing and aweful. I guess I will be looking for another mercedes dealer to take our business along with all of our friends business. This day and age in southern california I was just quite surprised to see that this kind of hate is alive and well. More

Fantastic service This was our second purchase with Fletcher Jones. Phil Rotar has been our saleman both times and did a great job finding us our vehicle of choice. I w This was our second purchase with Fletcher Jones. Phil Rotar has been our saleman both times and did a great job finding us our vehicle of choice. I would highly recommend Fletcher Jones to anyone looking for a new vehicle. Thanks Phil More

Fast and Good service Tom Johnson was quick and fast. He get us the right car and the right color. The finance person was very fast as well. Some dealerships took forever Tom Johnson was quick and fast. He get us the right car and the right color. The finance person was very fast as well. Some dealerships took forever to do the paper work, but not with Fletcher Jones. Outstanding service. More

Very efficient handling of the transaction by Arash Great service on both the sales and F&I side. Entry street with all of the cars backed out to the boulevard was a little disconcerting upon entry. L Great service on both the sales and F&I side. Entry street with all of the cars backed out to the boulevard was a little disconcerting upon entry. Lots of cars for mid-day. Took it as a good sign that this dealership was so popular. More

Always Reliable and Trustworhy! If you are looking for professionalism and reliable dealership this is a place to come. Once I tried to go to another Mercedes dealership but I had to If you are looking for professionalism and reliable dealership this is a place to come. Once I tried to go to another Mercedes dealership but I had to come back here since they have more options and know how to make it work for the customers. Good service. More

Tommy Tran Excellent overall experience when I bought my 2017 C class! Tommy and Alan were very helpful throughout the process! Will gladly come back in the futu Excellent overall experience when I bought my 2017 C class! Tommy and Alan were very helpful throughout the process! Will gladly come back in the future! More

Excellent experience I am grateful to have had Kamran , Ed and Kris help me find my new car. With there help I am the owner of a new beautiful C43 Cab. I love the car and I am grateful to have had Kamran , Ed and Kris help me find my new car. With there help I am the owner of a new beautiful C43 Cab. I love the car and my experience was spectacular. The folks are Fletcher have got their stuff together, super professional. I would recommend them to anyone!! More

Stephaine Hurstrom makes getting your car service go smooth! Great service! Can get my car in early and done in a couple hours. They have enterprise right there no waiting. Was able to get to work on time and pi Great service! Can get my car in early and done in a couple hours. They have enterprise right there no waiting. Was able to get to work on time and pick-up my car when finished. More