Fletcher Jones Motorcars

Buying experience Tommy Tran has a personal touch that made my buying experience the Best! He went out of his way to get my dream car . I will gladly refer my family an Tommy Tran has a personal touch that made my buying experience the Best! He went out of his way to get my dream car . I will gladly refer my family and friends to Tommy Tran of fletcher jones Newport Beach . Aunt myrna More

Love our Car Our 4th car from Fletcher Jones. Eric is like a family member,we love that guy. We will be back car #5 See you Eric. Our 4th car from Fletcher Jones. Eric is like a family member,we love that guy. We will be back car #5 See you Eric. More

Dishonest and unethical salesperson This dealership uses unethical tactics to lure buyers to their dealership. In particular, the salesperson, Christine, simply did not understand the " This dealership uses unethical tactics to lure buyers to their dealership. In particular, the salesperson, Christine, simply did not understand the "polite" and "courteous" way of communication, and treated my family and I with an extremely poor attitude. More

Service & parts You can tell people enjoy working here everyone from the cashier to the gentlemen in the parts dept offered a genuine smile even when I showed up 10 m You can tell people enjoy working here everyone from the cashier to the gentlemen in the parts dept offered a genuine smile even when I showed up 10 minutes before closing. John Calvert is just a nice gets you all the answers you need. More

New Lease Only place I will buy a car. I am always treated with the utmost class at FJ Mercedes. Rick Kilekas and Garth Blumenthal make me always want to come Only place I will buy a car. I am always treated with the utmost class at FJ Mercedes. Rick Kilekas and Garth Blumenthal make me always want to come back. More

It is always a great experience at Fletcher Jones Rick Kilekas was great showed me everything I wanted to see and explained all I asked about the cars I was looking at buying...also Brandon was great Rick Kilekas was great showed me everything I wanted to see and explained all I asked about the cars I was looking at buying...also Brandon was great explaining all the features on the car...thank you More

Mikes a stud!! I keep going back because Mike always takes care of me. Has the whole team working on my needs and getting me a good deal. I keep going back because Mike always takes care of me. Has the whole team working on my needs and getting me a good deal. More

Very satisfied Sales people were very courteous and so helpful assisting us selecting the model we want. They help us get a better financing also. They are so friend Sales people were very courteous and so helpful assisting us selecting the model we want. They help us get a better financing also. They are so friendly you feel at ease to deal with them. More

Thank You Thomas Carnevale Thomas is amazing A Gentleman, polite, understanding,very helpful,doesn't make you feel like your in a rush,always has a smile,love him, He a plus to Thomas is amazing A Gentleman, polite, understanding,very helpful,doesn't make you feel like your in a rush,always has a smile,love him, He a plus to Fletcher Jones You got the cream of the crop.. His assistant Diego is the best He makes you feel like your not dumb poor guy to have put up with me ,I was so nerves he keep me calm & said if I need more help to came back, call him, he would be happy to go over as many times I needed. Tony Irvani is great in service, I feel like He knows me and gives me the best service another plus to Fletcher Jones . More

Warranty repairs not honored; held hostage by bogus repairs RE: Service Department. - Filed complaint to Better Business Bureau. - Sent letter to MB General Manager Customer Assistance Center, Montvale, NJ. RE: Service Department. - Filed complaint to Better Business Bureau. - Sent letter to MB General Manager Customer Assistance Center, Montvale, NJ. After receiving the warranty extension letter regarding well-known "Covered Fuel Tank Components" from MB's General Manager, Lisa, I called Fletcher Jones Newport Beach and scheduled a 9AM appointment to resolve the gas smell/evaporation into the car's cabin. Arrived at 9AM with my 9-months pregnant wife and greeted Service Advisor, John, who assured me everything would be taken care of. I asked how many man hours of work it will take and he said, "All day.". We signed for the courtesy car and drove off--my wife had two doctor's appointments. Leaving the doctor's at 3PM, John calls to ask how long I've owned the car. I replied 'not long' but in retrospect this should've been my first clue he's fishing for info to continue running the scam. He continues with a story about my catalytic converters are missing, it's straight pipe exhaust, has no idea how I passed smog, blah blah blah, warranty repairs cannot be completed unless I pay $400 to put in new cats. Told John, none of that sounded right and to drop the rack, I'm immediately taking the car to my honest mechanic to take a look. When I returned to FJNB to pick up my car, of course, John was "too busy" to talk. I wanted to get to the bottom of the missing cats and work towards resolution, but he avoided me and wouldn't stop walking here and there as I chased him. I was barely able to request a list of repairs--no mention of catalytic converters. At 4PM, I arrive at the mechanics shop, we lifted the car, and sure enough, cats are there. Owned this car for 5 years, passed a smog test in two different places and my mechanic never mentioned missing cats when we previously discussed a fuel evaporation sensor triggered year ago. Three points of reference contrary to Service Advisor, John. That evening, I thought, "Well, I had a 9AM appointment and Fletcher Jones did have my car all day, perhaps they still resolved the warranty issue and tried to run the scam afterwards." so I topped my vehicle off with gas and parked it. The next morning the cabin is full of fuel vapor. Not fixed. This means Fletcher Jones sat on the car all day only to begin work at 3PM for an "all day" warranty repair. A newborn baby will soon be sitting in a car seat smelling gasoline vapor. Thanks for [not] helping, Fletcher Jones. And nice try, Service Advisor, John. More