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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
September 01, 2017
Usury John, couldn't you cut me a better deal? I just found an add for the same car from your dealership for a fraction of the price. How could you!?! John, couldn't you cut me a better deal? I just found an add for the same car from your dealership for a fraction of the price. How could you!?! More
by You Know What You Did
Employees Worked With
John Halaka
August 31, 2017
Painless! Everyone was very friendly even the other sales representatives. The facility is amazing! The wait area while your car is getting serviced is second t Everyone was very friendly even the other sales representatives. The facility is amazing! The wait area while your car is getting serviced is second to none! They do there best to get you in and out! Top notch experience for sure! More
by Steele, Tom
Employees Worked With
Brian Taber, James Sullivan, Rick O'Bryan, Katelyn Truong
August 27, 2017
No better experience offered anywhere! Purchasing a car from Fletcher Jones is nothing but easy and enjoyable. The process is simple, time efficient and Thomas Carnevale and his team make y Purchasing a car from Fletcher Jones is nothing but easy and enjoyable. The process is simple, time efficient and Thomas Carnevale and his team make you feel like you're the most important client in the dealership. More
by Ljemayfield
Employees Worked With
Thomas Carnevale
August 27, 2017
Overall good experience Was great. Nice and easy. Only bad part was they didn't wash my car right. Picked it up and was just as dirty as when I dropped it off even though the Was great. Nice and easy. Only bad part was they didn't wash my car right. Picked it up and was just as dirty as when I dropped it off even though they said they washed it. But overall good experience More
by Seeber747
Employees Worked With
Leslie Lorenson
August 22, 2017
Nothing but the BEST, excellent service. This dealership is incredible, everyone who assisted me was professional, very knowledgably and most importantly they all listened to my needs. I hig This dealership is incredible, everyone who assisted me was professional, very knowledgably and most importantly they all listened to my needs. I high recommend this dealership. Thank you Fletcher Jones!!! More
by sanjhar
Employees Worked With
Mike Govan, Shiyong Cui
August 21, 2017
Exceptional Customer Service and Facilities As a third time buyer of Mercedes, and a first time buyer from Fletcher Jones. I was extremely pleased with Sam's expertise in the inventory, he prese As a third time buyer of Mercedes, and a first time buyer from Fletcher Jones. I was extremely pleased with Sam's expertise in the inventory, he presented. It was an enjoyable experience from beginning to end. I will gladly recommend Fletcher Jones to anyone who is interested in purchasing a luxury type vehicle. More
by roadster4
Employees Worked With
Shaun Graef,Finance, Sam Udonkuku
August 19, 2017
Buyer beware this dealer and dealership should be condemned. First of all they do not know their product. Secondly all they're interested in is jamming a car int this dealer and dealership should be condemned. First of all they do not know their product. Secondly all they're interested in is jamming a car into your hands whether you wanted that vehicle or not. Be prepared when you get the lot. Mr. Blumenthal is extremely disconnected and doesn't care about customer service. Perhaps he should take a page out of Nordstrom or 4 Seasons book. The quality of the car stands on its own the dealership does not. In fact we had to sue them to get their attention. More
by Bruiser4
Employees Worked With
Garth Blumenthal
August 15, 2017
Great experience As a first time Mercedes buyer, I greatly appreciated the friendliness, knowledgeability and interest that everyone showed in getting me into the car As a first time Mercedes buyer, I greatly appreciated the friendliness, knowledgeability and interest that everyone showed in getting me into the car that suited me best. More
by Jane
Employees Worked With
Shaun Graef, Mike McMullen, Justin Smyres
August 14, 2017
Great Experience I was very pleased with the service provided by Leslie. She handled the entire service request from start to finish with great attention to detail an I was very pleased with the service provided by Leslie. She handled the entire service request from start to finish with great attention to detail and in a timely manner. More
by Norcalbill
Employees Worked With
Leslie Lorenson
August 04, 2017
smog certification I chose to have my smog certification at Fletcher Jones because of the superb service (as well as the amenities while waiting for the service to be co I chose to have my smog certification at Fletcher Jones because of the superb service (as well as the amenities while waiting for the service to be completed) More
by Jalopy
Employees Worked With
Dan Schmidt
