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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

March 30, 2023

Excelente servicio fue muy satisfactorio comprar con Ricardo muy amable y siempre nos a tendió en español Gracias Ricardo More

by Mermolejo
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Ramirez
Mar 30, 2023 -

Fletcher Jones Motorcars responded

Hola Mermolejo! Estamos muy feliz a leer su comentarios lindo de Ricardo! Gracias por su negocio y esperamos poder servirle durante muchos anos en el futuro. Felicidades por su nuevo Mercedes Benz! Disfruta cada milla! Mis Mejores Deseos, Alicia Buccola Guest Experience Manager Fletcher Jones Motorcars

Mar 31, 2023 -

Mermolejo responded

Gracias nuevamente hoy estuvimos por ahí nos sentimos muy bien con la atención de Ricardo y el sr José y Cecilia excelente equipo muchas gracias muchachos y a partir de hoy nos gustaría pertenecer a la familia de Mercedes Benz

March 26, 2023

Great Dealership with great staff. Ed Kogan, Kamran Tabesh and Ali Mehrnia were great. Thank you all! More

by wsibra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh, Ed Kogan, Justin Smyres, Ali Mehrina, Brian Truong, Kris Masci, April Torres
Mar 30, 2023 -

Fletcher Jones Motorcars responded

Hi Wsibra! Thank you for your 5 star rating and kind comment! We are thankful for the opportunity to serve you and we look forward to doing so again in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 22, 2023

Bob Evans is one of the main reasons I am a loyal service and sales customer of FJMB. Anytime I have a question or concern over the past 14 years as a customer, I can reach out to Bob for assistance and/or r More

by Glitznglamgal
Recommend Dealer
Yes
Employees Worked With
Bob Evans
Mar 23, 2023 -

Fletcher Jones Motorcars responded

Hi Glitznglamgal , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

Mar 23, 2023 -

Glitznglamgal responded

You’re welcome Bob! Evelynn

March 20, 2023

My car 2019 GLC350E, completely dead on the road, called tow to FJones, I got there got the rental car out easy. Few days later car is done! Thank you so much for your great service! will definitely refer y More

by Annie Eyerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Irvani, Mike Schmidt
Mar 21, 2023 -

Fletcher Jones Motorcars responded

Hi Annie , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

March 10, 2023

Thank you for making our buying experience a smooth transaction. Our sales consultant was very helpful in explaining the purchasing process, answered our questions and collaborated to make the best pos More

by Chittychatters
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Nolden, Bill Hardy
Mar 10, 2023 -

Fletcher Jones Motorcars responded

Hi Chittychatters! Thank you very much for your awesome review and 5 star rating! Our team was delighted to read that Bill Hardy and Christine Nolden provided you with a smooth and easy experience and that the entire staff was kind, personable, professional and friendly! We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your new Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

March 09, 2023

He has a great customer service, he is very attentive and very professional he is the bests More

by Jesseg040288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pontikos, Alex Kniazuk
Mar 09, 2023 -

Fletcher Jones Motorcars responded

Hi Jesseg , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

March 07, 2023

I’m really happy this time my car service was great and fast Thank you Mike ash More

by Tiffany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Truong
Mar 09, 2023 -

Fletcher Jones Motorcars responded

Hi Tiffany , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

March 06, 2023

I have previously been to other Fletcher Jones Mercedes but if you want an efficient and honest advisor, someone who pays careful attention to detail, go to a Fletcher Jones Mercedes Newport and ask for Ka More

by Nanzii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Mar 08, 2023 -

Fletcher Jones Motorcars responded

Hi Nanzii , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

February 21, 2023

I brought my car in today for a routine checkup. Prior to my visit. I called and spoke with the service advisor, Alex Kniazuk. Over the phone, he was very professional, very polite, and most of all More

by lordvadore
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
Feb 23, 2023 -

Fletcher Jones Motorcars responded

Hi lordvadore , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

February 12, 2023

Superb facility staffed by superb people! My car purchase was the best I have ever experienced. More

by rogkat41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gastineau, Mike Govan
Feb 13, 2023 -

Fletcher Jones Motorcars responded

Hi Rogkat41! Thank you for your 5 star rating and awesome review! Our team was thrilled to read that this was the best car buying experience you've ever experienced and that our staff and facility are superb! We are truly grateful for the opportunity to serve you and we look forward to doing so for many years to come. Congratulations on your new Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

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