Fletcher Jones Motorcars

Fletcher Jones Newport Beach has a great selection of cars and great customer service experience with Kevin Sierra cars and great customer service experience with Kevin Sierra More

On 11-25-2023, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This rev trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, understanding our needs, not pushy, especially not trying to put down the car we traded in like some others sales rep. He went out of his way to make sure our needs are satisfied even after the sale transaction is complete. We totally recommend FJ Mercedes, especially Ali and his manager Austin. We have asked for Ali to be our permanent Sales Rep for all future transactions. Updated 1/2/2023 After purchasing the car on 11/25/2022, we encountered a situation that we need help from the dealer to address to MB corporate. Luckily, Mr Gonzalez, the GM at FJ Mercedes, had stepped in and directed his team including Mr Austin Real, Mr Ali Mehrnia, Ms Shadi Moghadam (Finance Manager), Mr Payden Evans (Product Specialist) and Mr Steven Kim from Service to help us resolving the issue quickly, smoothly and professionally. Everyone went out of their way to give us the confidence that FJ Mercedes will always stand behind the customer for any issue to make sure the customer is fully satisfied. We totally recommend Fletcher Jones MB to anyone that is in need of a Mercedes, especially when the price offered are very competitive. More

I have a really great experience from the moment I walked in and the moment I leave the showroom. I worked with Abraham, Josh and Brian, the Salesman Rep, the Delivery & The Finance. Everybody has great atti in and the moment I leave the showroom. I worked with Abraham, Josh and Brian, the Salesman Rep, the Delivery & The Finance. Everybody has great attitude regardless I was the last customer and it was already late, I believe it was almost 11PM ^_^ I knew they've had a long day and very exhausted but still manage to act like it was 8 AM in the morning! I like Abraham, he is genuine, he wasn't pushy, very transparent and straightforward, which I like. Looking forward to work with them again in the future and I wish them all the best! Thank you FJMB team! More

Great and excellent adviser. Very knowledgeable and very helpful. He always gives extra times to explain regarding any issues. Very great work and great customer service. Thank y Very knowledgeable and very helpful. He always gives extra times to explain regarding any issues. Very great work and great customer service. Thank you More

I drive 50 mins to get service advise from Stephanie Hurstrom. She is honest and always explains everything for me. Never over sales or adds things. I would follow her anywhere . I have bought 10 veh Hurstrom. She is honest and always explains everything for me. Never over sales or adds things. I would follow her anywhere . I have bought 10 vehicles from Denise Banner over the years. More

Best dealership I have ever been to. Very professional staff and sales team. Very impressed Very professional staff and sales team. Very impressed More

Excellent customer service! Came in to browse and check on returning my lease early and seeing what I can get and Steve ended up getting me into an upgraded model at a price I Came in to browse and check on returning my lease early and seeing what I can get and Steve ended up getting me into an upgraded model at a price I was very happy with! Payden was excellent also at showing me the car and getting it ready for me to drive back to Arizona. Steve also helped my get my out of state temp plate and registration rushed so I could drive back home with my temp plates on, can't believe how much time this saved me from doing this myself. Thank you all! More

Liked my experience of buying Mercedes with Fletcher Jones. Everything went smooth so far. Definitely recommended. Jones. Everything went smooth so far. Definitely recommended. More

So Far for me, Service Fantastic, Sales no. I recommend for service not for sales. I recommend for service not for sales. More

Fletcher Jones Is the best. I've bought 2 vehicles from here. Customer service is at its best. The service department is awesome. Ury checked my car in. I waited in the waiting I've bought 2 vehicles from here. Customer service is at its best. The service department is awesome. Ury checked my car in. I waited in the waiting area. Didn't wait long . More