Fletcher Jones Motorcars

Deceitful Sales Practices Do not do business with Fletcher Jones Mercedes in Newport Beach! Their sales tactics are deceitful, as I experienced in November 2017. I found Do not do business with Fletcher Jones Mercedes in Newport Beach! Their sales tactics are deceitful, as I experienced in November 2017. I found a used 2015 E400 Mercedes on CarGurus.com and requested information from the dealership. Almost immediately I was contacted by the sales person. There was no price on the CarGurus listing, so I asked about the price. He said he would research it and get back with me. Then, about 15 minutes later I called him back, asking other questions – which included “Is this car a Certified Pre-Owned?” He responded “Yes, it is.” Later that day, we exchanged multiple text messages, where instead of quoting me a price he asked “make an offer.” So I responded with screen shots from CarGurus, with their recommended market price and the sales person responded, “I think thats [sic] a fair price point.” And then I asked more detail about the Certified Pre-Owned warranty, and he responded that it’s good for 5 years, unlimited miles. We arranged to meet at the dealership the next day. Surprise; when we arrived, the sales person I communicated with was not there so we were handed off to someone else. After we took the test drive, the new sales person apologized and said that he was mistaken, that the car is not Certified Pre-Owned because it is subject to the Takata air bag recall. Then we headed up to his office to discuss, and he quoted me a base price on the car that was $5,000 more than the price the original sales person had agreed to! I immediately interrupted him and explained that the original sales person had accepted a much lower price, and that he must be mistaken. I showed him the text messages as proof and he then left to consult with sales management. About 5 minutes later, he returned to the room with a manager who said that only he (the manager) was authorized to make a deal on pricing, and that they could only sell the car at the higher price. This whole experience reeks of the old “bait and switch” tactics from the 80s! The dealership lured me to Newport Beach under false pretenses. They confirmed (via phone and text) that the car was Certified Pre-Owned. They agreed (in writing via text) to a price that they did not honor when I came to the dealership. On top of the unlawful sales practices, I wasted a lot of time because the dealership is an hour and a half drive from my home. Do not do business with this dealership! Let’s show them that these deceptive practices are not acceptable, and take our business somewhere else!!! More

Simply the Best Salesperson I have ever dealt with! I have purchased six brand new Mercedes-Benz from Eric, and I have never been disappointed with his service. Eric is knowledgeable, kind, transparen I have purchased six brand new Mercedes-Benz from Eric, and I have never been disappointed with his service. Eric is knowledgeable, kind, transparent, and quite accommodating. The one aspect of his personality I love the most, is that he does not waste any of my time. He asks what I want, finds the perfect car, and then offers a price that I have said “Yes” to six times over. I fully expect to buy at least six more Mercedes from Eric in the future, as his service has been nothing less then remarkable. Best, Hammad Zaidi More

WADE Liu give the WORST car shopping opinion Although I heard lots of bad experience at FJ but I still went there due to the convenient location. However, my dealer WADE Liu proves it, who have a Although I heard lots of bad experience at FJ but I still went there due to the convenient location. However, my dealer WADE Liu proves it, who have a xxxxx and disrespectful attitude. I don‘t know if he thinks I'm a student that's easy to fool on or what, wasting my time with stories, inpatient with my opinions, pushing me to make a decision. And once I show hesitation, he just says inappropriate things such as " boy acting like a woman" which really upsets me, so I canceled my order and he won't give my 2000 dollar deposit back, it's been weeks and once I call him he pretended he couldn't hear and hang up on me. I still didn't get the deposit back. Wade Liu, remember this dude. FJ seems like a good place, I don't know about other dealers, but Wade Liu gives the WORST car shopping experience, ever. More

Customer Satisfaction Paul Brown provided us with an exceptional and outstanding customer service. My husband and I are thankful to Paul for finding the car of our dreams Paul Brown provided us with an exceptional and outstanding customer service. My husband and I are thankful to Paul for finding the car of our dreams! More

Our dreams came true, Thanks to Denise Banner and her staff. She searched for our new 2018 E Class and found what we wanted. We love our new car! Thanks to Denise Banner and her staff. She searched for our new 2018 E Class and found what we wanted. We love our new car! More

Amazing experience I truly thank everyone at fletcher jones motor cars. This was by far one of the best experiences in all aspects from beginning to the end and am extre I truly thank everyone at fletcher jones motor cars. This was by far one of the best experiences in all aspects from beginning to the end and am extremely satisfied with my experience. More

Excellent experience AJ was courteous, efficient and professional in handling the service for my GLE 400. Oil and filter changed, fluids topped off and washed in 2 hours.. AJ was courteous, efficient and professional in handling the service for my GLE 400. Oil and filter changed, fluids topped off and washed in 2 hours......thanks AJ More

Convenience at its finest I was due for service and also scheduled to leave town for about a week. A simple phone call allowed me to schedule for the service to be accomplishe I was due for service and also scheduled to leave town for about a week. A simple phone call allowed me to schedule for the service to be accomplished in my absence and also allowed me to use the airport shuttle. I simply dropped my car at the shuttle, a couple of text messages while I was gone and the car was completed, clean and waiting for me when I returned. More

Denise is the best. I am a long term Fletcher Jones Newport patron and have dealt with Ms Banner since I got my first car there over 10 years ago. Since then I have made I am a long term Fletcher Jones Newport patron and have dealt with Ms Banner since I got my first car there over 10 years ago. Since then I have made her my premiere sales representative. She is knowledgeable, has great follow-up and is essentially a part of my family now. I live in the IE and have a closer dealership in Ontario BUT I travel to Newport for the best in customer service, selection and overall personal attention. More

Got what I ordered I special ordered a Mercedes from JB a couple months ago. The vehicle came in earlier than expected with all the options I wanted. JB was great about I special ordered a Mercedes from JB a couple months ago. The vehicle came in earlier than expected with all the options I wanted. JB was great about keeping me up to date on arrival time and options for delivery. Since I had purchased a vehicle before from Fletcher Jones, they had all my Information, so when I came in the paperwork was pretty much done. The whole transaction was very fast and simple. I would recommend Fletcher Jones Motorcars to anyone looking for a Mercedes Benz. Go see JB Siribandan. More