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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

January 05, 2018

Excellent leasing experience My fiance leased a new car from Paul and Chris that was an incredibly smooth process. They took care of all our needs and I highly recommend them to More

by cmauge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gulo, Chris Gulo
Jan 08, 2018 -

Fletcher Jones Motorcars responded

Hello Cmauge, Thank you for taking the time to share your feedback with us. We are happy to hear Paul and Chris seamlessly helped you get into your new Mercedes-Benz. Congratulations on your new car! We hope to assist you again in the future. Kind regards, Heather Lewis Client Care Manager

January 04, 2018

Exceptional service , I can’t imagen buying a car without Wade Liu as my sales person. He is professional, knowledgeable and patient. Extremely hard working, I love hi More

by Dog13
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Liu
Jan 08, 2018 -

Fletcher Jones Motorcars responded

Hi Dog13, Thank you for taking the time to share your feedback with us. We are happy to hear you had an exceptional visit working with Wade. Congratulations on your Mercedes-Benz. Sincerely, Heather Lewis Client Care Manager

January 04, 2018

Great customer service! Great customer service. They made The process very easy for me. Which it was important to me because I’m always on the go. They were very helpful answ More

by Gonza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Baskin
Jan 08, 2018 -

Fletcher Jones Motorcars responded

Hi Gonza, Thank you for taking the time to share your feedback with us. We are happy to hear you received excellent service from our team members and were helpful in answering all of your questions! Should you need any future assistance if any more questions should arise, please do not hesitate to contact us. Sincerely, Heather Lewis Client Care Manager

December 20, 2017

No pressure and excellent customer service I have bought my last 4 Mercedes from Denise. She has an easy going personality, listens to your wants and needs and is respectful of your time. Trans More

by Mary Underwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner
Dec 21, 2017 -

Fletcher Jones Motorcars responded

Hi Mary, Thank you for sharing your feedback with us. It is a great pleasure to see that Denise has proven to provide you with the most exceptional service and care. We truly value your loyalty with us and our proud to have you on board the Fletcher Jones Family. As always, if we can assist you any further, please reach out to us. Best, Heather Lewis Client Care Manager

December 18, 2017

THE BEST EXPERIENCE BUYING A CAR Thank you Fletcher Jones Mercadies. For the best experience ever buying a car. Joon Lee worked very hard (working is but off) to get us the best deal. More

by ER AMG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shadi Moghadam, Joon Lee
Dec 19, 2017 -

Fletcher Jones Motorcars responded

Hello ER AMG, Congratulations on the purchase of your Mercedes-Benz and welcome to the Fletcher Jones family! We are thrilled to know Joon and Shadi went above and beyond to help you get into your vehicle at an exceptional price. We appreciate your feedback and look forward to assisting you again in the future. Kind regards, Heather Lewis Client Care Manager

December 18, 2017

With Fletcher Jones, you're not just buying a car. With FJMB, you are buying into a complete luxury car ownership experience. From free car washes to airport shuttles and service loaners, it is more th More

by newbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas
Dec 19, 2017 -

Fletcher Jones Motorcars responded

Hello Newbenz, Our goal is provide our guests with a world-class luxury treatment by providing competitive pricing and a variety of amenities. We are excited for you to take full advantage of our wonderful amenities and receive another enjoyable experience in the process. Congratulations on your new Mercedes-Benz! Best, Heather Lewis Client Care Manager

December 14, 2017

Could not be more pleased Yes, of course, I love my new car, but my experience with the Sales staff was also outstanding. The communication was terrific every step of the way. More

by SeaCris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Grinzewitsch, kevin sierra, Tommy Tran, Bradley Cooper
Dec 14, 2017 -

Fletcher Jones Motorcars responded

Hi SeaCris, We appreciate you taking the time to write a review about your recent experience. It is exciting to hear that our associates provided you with outstanding service throughout your visit with us. Congratulations on your new Mercedes-Benz! We look forward to assisting you again in the future. Kind regards, Heather Lewis Client Care Manager

December 13, 2017

top rate service i am a repeat customer for years due the facility and the services staff always provide the best ,with a good location with reach from home or work More

by jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Dec 14, 2017 -

Fletcher Jones Motorcars responded

Hello Jimmy, We value your loyalty and are thrilled to hear our team continues to provide you with the best service possible. As always, we look forward to providing you with another exceptional experience. Kind regards, Heather Lewis Client Care Manager

December 12, 2017

great service and Arash was very professional. Working with Arash was pleasant and easy, he really helped me to stay within my budget without going back and forth on the price.. I recommend this d More

by Inez Lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arash Hashemi
Dec 14, 2017 -

Fletcher Jones Motorcars responded

Hello Inez, Thank you for your feedback on your experience working with Arash. It is wonderful to hear he helped you find the perfect vehicle at a price that worked for you. Your recommendations are greatly appreciated. Should you need any assistance in the future, please do not hesitate to contact us. Sincerely, Heather Lewis Client Care Manager

December 11, 2017

Outstanding professional sales process and customer service I was referred to Team James Sullivan by a close friend who has purchased a few MB cars from Fletcher Jones. I was impressed and very satisfied with More

by srobinson123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Taber, James Sullivan, Esther Oh
Dec 11, 2017 -

Fletcher Jones Motorcars responded

Hello Srobinson123, Thank you for taking the time to share your feedback on your recent experience. We are happy to hear that James, Esther and Brian exceeded the level of your expectations and treated you with the utmost care. We look forward to assisting you again in the future. Kind regards, Heather Lewis Client Care Manager

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