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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

April 07, 2018

Seamless Kamran and Kris were extremely helpful from the ordering to delivery. I have already recommended to all of my friends to go to Fletcher Jones. If dea More

by Cjlong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh, Bradley Cooper
Apr 09, 2018 -

Fletcher Jones Motorcars responded

Hello Cjlong, Thank you for your generous recommendations and kind feedback on your recent experience. It is wonderful to hear that Kamran and Kris went above and beyond to provide you with fantastic service throughout your visit with us. Congratulations on your new Mercedes-Benz! We hope to assist you again in the future. Sincerely, Heather Lewis Client Care Manager

April 04, 2018

Excellent professional service Sam was very knowledgeable, polite and helped us to get our deal. Thank you Sam. See you next time for my S class. Also Joey was very nice and helped More

by Hosam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Eldomyaty
Apr 04, 2018 -

Fletcher Jones Motorcars responded

Hello Hosam, Thank you for sharing your feedback on Sam and Joey and congratulations on your new Mercedes-Benz! I am happy to hear our team provided you with excellent service. Should you need any further assistance, please feel welcome to reach out. Kind regards, Heather Lewis Client Care Manager

March 21, 2018

Ihab Eldumiate I was looking to buy a new Merced car and I visited the New Port Bech dealer/ Fletcher Jones Motorcars but I faced a completely unprofessional treat b More

by bryan17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ihab Eldumiate
Apr 12, 2018 -

Fletcher Jones Motorcars responded

Hello Bryan, Please allow us to apologize for the negative experience. Our salespeople often ask questions about our guests so that we can help them find the perfect vehicle. Congratulations on your new vehicle. We hope you will allow us the opportunity to earn your business in the future. Most Sincerely, Scott Ribble | Guest Experience Manager

March 18, 2018

The BEST Fletcher Jones Motorcars‎ in Newport Beach I was looking to trade in my 2016 BMW 435i Convertible and my friend Fred over at 800RoseBig.com the largest wholesale wedding florist and flower reta More

by webcritic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Kalvi, Scott Ribble, Tom Johnson, Joey Gulo, James Sullivan
Mar 26, 2018 -

Fletcher Jones Motorcars responded

Hello Webcritic, We appreciate you taking the time to tell us about your experience at Fletcher Jones Motorcars and are happy to hear Joey and our team went above and beyond to help you get into your new Mercedes-Benz E-Class. Congratulations on your purchase! We look forward to helping your wife get into her dream Mercedes-Benz when the time is right. Sincerely, Heather Lewis Client Care Manager

March 14, 2018

Honest gentleman = Steve Henry My stepson took his CLK 350 to your shop and had the worse experience of his lifetime, The person helping him did not take care of the problem and the More

by honestguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Henry
Mar 21, 2018 -

Fletcher Jones Motorcars responded

Dear Guest, We appreciate your feedback and are delighted to hear that Steve was able to fully address the concerns with the CLK350 and turn the experience around for your stepson. If there is anything else you may wish to share with us or if there is anything further we may assist you with please contact us at 949-718-3175. Kind Regards, Trevor Thornley Guest Relations Manager

February 10, 2018

JAMES SARVEY IS A SADISTIC NARCISSIST! James Sarvey is the most self-absorbed, hateful, arrogant person that I've ever met in the automotive industry! I am shocked and somewhat horrified th More

by Tim123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Haim Sarvey
Mar 21, 2018 -

Fletcher Jones Motorcars responded

Hi Tim, I am sorry to hear that you did not enjoy working with Mr. Sarvey. Many of our guests enjoy working with him; however, we do have 13 other sales managers who would be happy to help you with your next Mercedes-Benz. Please call me at (949) 718-3015. Most Sincerely, Scott Ribble | Guest Experience Manager

January 24, 2018

Thanks for Great service!!! We came here on busy Sat afternoon, found my fav ML 350 in 15 minutes, about an hour of paperwork BAM!!! we got the key!!! We were so happy!!! Tha More

by Annie Eyerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donn Andrade, James Haim Sarvey, Bradley Cooper
Feb 06, 2018 -

Fletcher Jones Motorcars responded

Hi Annie, Thank you for taking the time to share your feedback with us. It is wonderful to hear our associates helped you in your search for your ML 350. We are thrilled to hear you are loving your new car. Congratulations on your purchase! Sincerely, Heather Lewis Client Care Manager

January 13, 2018

2nd purchase The best buying experience ever. First time was such a blast we decided to turn in our other vehicle and purchase 2nd one 3 months later. Have recomme More

by Dale2661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran, Rick O'Bryan
Jan 15, 2018 -

Fletcher Jones Motorcars responded

Hi Dale2661, Congratulations on your purchases! We are excited to hear you had an amazing shopping experience both times you came to visit us. Your recommendations to us are truly a gift. As always, please do not hesitate to reach out if we can be of any future assistance. Kind regards, Heather Lewis Client Care Manager

January 07, 2018

Excellent Service Advisor Dan Schmidt consistently excels as a trusted, experienced Fletcher Jones Motorcars service advisor. I value and greatly appreciate his ongoing assista More

by Annie M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt, Dan Schmidt
Jan 08, 2018 -

Fletcher Jones Motorcars responded

Hello Annie, We appreciate you taking the time to share your feedback on your Service Advisor, Dan. I am pleased to hear he has consistently exceeded the level of your expectations to provide you with outstanding service. As always, we look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

January 06, 2018

An Honest And Trustworthy Service Advisor I absolutely recommend Jon Derbyshire and Fletcher Jones Motorcars in Newport Beach to anybody needing to service their Mercedes-Benz. One would thin More

by John M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Jan 08, 2018 -

Fletcher Jones Motorcars responded

Hello John, Thank you for taking the time to write a review on your experiences with us and for recommending us to others. We are happy to know that our competitive pricing and our commitment to delivering outstanding service has kept you a part of our Fletcher Jones family. As always, we look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

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