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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

May 11, 2018

Honest Uttam Uttam Oli. Was very easy to work with Very knowledge and explained how Fletcher Jones wants to satisfy their customers so that they return again and More

by Dino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Ramirez, Uttam Oli, Shadi Moghadam
May 14, 2018 -

Fletcher Jones Motorcars responded

Hello Dino, We appreciate your feedback. I am happy to hear Uttam went the extra mile to provide you with a truly exceptional experience. Thank you for your recommendations and we look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

May 11, 2018

Great Very pleasant experience overall . Enjoyed working with Ari and would recommend buying or leasing from him. Genuine and very caring sales person. It w More

by Obi777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ari Kain
May 14, 2018 -

Fletcher Jones Motorcars responded

Hello Obi777, Thank you for your feedback. I am pleased to hear you had a pleasant and enjoyable experience working with Ari and our team. If we can be of any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

May 07, 2018

Always great service I have never had a complaint about Fletcher Jones Motorcar service. Peter is a great service rep so what one say when there have been no complaints, o More

by MarkB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
May 07, 2018 -

Fletcher Jones Motorcars responded

Hello MarkB, Thank you for your fantastic review on our Service department! It is wonderful to hear Peter continues to exceed the level of your expectations. As always, we look forward to assisting you again. Best, Heather Lewis Client Care Manager

May 05, 2018

Always a good experience! Fletcher Jones has excellent service, I feel that they truly value my time. Stephane is especially wonderful, she is so sweet and makes you like like More

by Jordantaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
May 07, 2018 -

Fletcher Jones Motorcars responded

Hello Jordantaylor, Thank you for your kind review on our team and your experience. It is wonderful to hear Stephanie continues to go above and beyond to ensure you are being treated with the greatest care. We value you as our guest and look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

May 04, 2018

Exceptional experience! My experience at Fletcher Jones from drop off to pick up is exceptional. Everything is streamlined and made easy for a busy professional. My rep, Mi More

by tmorrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Online Reputation, Mike Asher
May 07, 2018 -

Fletcher Jones Motorcars responded

Hello Tmorrow, Thank you for your fantastic review! I am thrilled to hear your visit from beginning to end was truly exceptional. We appreciate you keeping us in mind in the future and look forward to assisting you again. Best, Heather Lewis Client Care Manager

May 03, 2018

Exceptional Professional Service in all Facets The sales team handled my car selection and purchase without pressure and with integrity. I felt respected and valued from the care and consideration More

by KarenEngineering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Eric Gastineau, Esther Oh, Dana Del Marmol, Alan Bell
May 07, 2018 -

Fletcher Jones Motorcars responded

Hello KarenEngineering, We appreciate your kind feedback on our sales team and are thrilled to hear you were treated with the world-class service we are committed to providing. Congratulations on your new Mercedes-Benz! If we can be of any further assistance to you, please do not hesitate to reach out. Sincerely, Heather Lewis Client Care Manager

April 21, 2018

Stressful experience with Alex Livadas ( sales ) I live in Newport beach and was a client of Fletcher Jones for many years . There are many great sales people there but unfortunately Alex Livadas wa More

by Elena100
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Livadas
Apr 27, 2018 -

Fletcher Jones Motorcars responded

Hi Elena, I am very sorry to read your review. I talked with Alex and it is a total misunderstanding. Alex thinks of you as a personal friend and he understands that having been a Prima Ballerina is a tremendous honor. Both Alex and I value your business and have enjoyed working with you; we both hope to see you back at the store soon. Most Sincerely, Scott Ribble | Guest Experience Manager

Apr 27, 2018 -

Elena100 responded

Dear Scott , Calling me "Crazy " in front of people is not an honor . Lifting legs in front of me is not an honor too ... its inappropriate and disgusting . I am not looking for friends when I visit your dealership . I visit to expect professional sales . Elena.

April 18, 2018

Professional and tenacious Ari was the utmost professional from start to finish! His attention to detail and focus on customer service is outstanding. When we struggled to come More

by Eve
Recommend Dealer
Yes
Employees Worked With
Ari Kain
Apr 18, 2018 -

Fletcher Jones Motorcars responded

Hello Eve, Thank you for taking the time to share your feedback with us. I am happy to hear Ari went the extra mile to provide you with outstanding service and help you get into the perfect vehicle. Congratulations on your purchase! Sincerely, Heather Lewis Client Care Manager

April 11, 2018

Fantastic Leasing Experience This is the 4th Mercedes that we have gotten at Fletcher Jones plus each of our 3 sons have bought one there in the past. It is great to be part of t More

by johnwbax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Taber -- Simply superb. Top notch. , Mike McMullen, James Sullivan
Apr 12, 2018 -

Fletcher Jones Motorcars responded

Hello John, Congratulations on your 4th Mercedes-Benz! We appreciate you continuing to choose Fletcher Jones as your preferred dealer and are delighted to know that our team is keeping our commitment to provide all of our guests like you and your family, with the world-class service you deserve. As always, we look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

April 07, 2018

Great Service Fast service, professional, and always fearing additional charges there were no surprises and they even used an online service discount coupon plus a More

by Cath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Apr 09, 2018 -

Fletcher Jones Motorcars responded

Hi Cath, We appreciate your feedback and are happy to hear you received fast and excellent service! Should you need any further assistance, please do not hesitate to reach out. Best, Heather Lewis Client Care Manager

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