Fletcher Jones Motorcars

Simply the best! We went car shopping at Fletcher Jones because of their reputation for outstanding service, and let me tell you we were impressed! Starting with our a We went car shopping at Fletcher Jones because of their reputation for outstanding service, and let me tell you we were impressed! Starting with our amazing Sales Associate Joon who was very knowledgeable and knew every detail about the cars! He helped us pick the right car for us and made it very easy along he way! And may I add he was very funny and had such a great personality! He made the dreaded car shopping fun and not painful at all! Thanks Jon! Lastly financing was fast and easy thanks to Deby! More

Excellent！ Thanks for Wade Liu‘s helping,he is very patient?professional and nice!And also thanks for Vic's helping. I will recommend my friends come to Fletcher Thanks for Wade Liu‘s helping,he is very patient?professional and nice!And also thanks for Vic's helping. I will recommend my friends come to Fletcher Johnes to get their cars. More

Great experience from a returned customer This dealership was top notch! Tommy Tran went above and beyond to make sure I had the best buying experience. After I decided, the process was absolu This dealership was top notch! Tommy Tran went above and beyond to make sure I had the best buying experience. After I decided, the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Fletcher Jones (Tommy in Particular) to anyone who is looking for a new Mercedes in OC. More

Finally bought a new Mercedes! Excellent experience! Everyone who we can in contact with was professional, friendly and very competent. They made the process very easy and have use Excellent experience! Everyone who we can in contact with was professional, friendly and very competent. They made the process very easy and have use confidence in our decision. More

Great dealership I found the car that I wanted. My sales manager(Sammy Patterson) & sales consultant (Tommy Tran) helped me to find the exact car that I wanted. Also, I found the car that I wanted. My sales manager(Sammy Patterson) & sales consultant (Tommy Tran) helped me to find the exact car that I wanted. Also, they helped me to get great price for the vehicle. Bradley Cooper helped me to finish my finance part smoothly. Ricardo Ramirez who helped me to set up the vehicle and informed me about the vehicle well. Fun experience and good buy. I was satisfied with the purchase and I would like to recommend this dealer to my friends for future purchase. More

Rare visit...perfect vehicle! We rarely get to enjoy this lovely and friendly dealership! Regular service of my CLS550, of course! But only an occasional visit for a courtesy wash We rarely get to enjoy this lovely and friendly dealership! Regular service of my CLS550, of course! But only an occasional visit for a courtesy wash or the odd minor issue that is typically handled in a snap! GREAT CAR! This was discovered to be a warranty issue that was quickly and efficiently handled...EZ IN and EZ OUT, with a loan car to enjoy in between! Perfect! Lots of typically helpful attention from my service manager, too! THANKS! More

Just fantastic! Everything was perfect. Great options. Christine was fabulous and the rest of the team too. Everything was smooth and simple. My experience was overal Everything was perfect. Great options. Christine was fabulous and the rest of the team too. Everything was smooth and simple. My experience was overall very positive. Thank you so much. More

Excellent in all aspects From the greeting of the entry associates to the excellent service of Randy Lemus, to the car rental personnel and to the car pick-up/departure associ From the greeting of the entry associates to the excellent service of Randy Lemus, to the car rental personnel and to the car pick-up/departure associate all equaled a common thread of supreme excellence. A well managed, customer friendly company. Thanks. More

Excellent Service I went in with low expectations, was surprised to be able to drive away in a vehicle that is perfect for my family and the process was quick. I Love m I went in with low expectations, was surprised to be able to drive away in a vehicle that is perfect for my family and the process was quick. I Love my vehicle More

Excellent product knowledge; friendly, comfortable style Uttam Oli is the reason I bought at Fletcher Jones Mercedes. His product knowledge and ability to explain / demonstrate the vehicle's features were ex Uttam Oli is the reason I bought at Fletcher Jones Mercedes. His product knowledge and ability to explain / demonstrate the vehicle's features were excellent. He is personable, friendly and has a good sense of humor. As a result, it was very easy to work with him. If you're like me and detest high pressure sales tactics, you'll be very happy to deal with Uttam Oli. You'll get all of the service & information you could possibly want and none of the aggravation. I recommend him to anyone shopping at Fletcher Jones Mercedes. Ricardo Ramirez did an excellent job in delivering my vehicle. His explanations/demonstrations of the car's many features were clear and easy to follow. His product knowledge was exceptional. His pleasant, friendly style was much appreciated. If you can choose your delivery specialist, Ricardo is the one I'd recommend. More