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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
June 12, 2018
Smooth as silk! Everything was as smooth as silk. AJ is the best. Have always had great experiences at FJMC and yesterday was no different. Keep up the great work. Everything was as smooth as silk. AJ is the best. Have always had great experiences at FJMC and yesterday was no different. Keep up the great work. More
by WSTRHLT
Employees Worked With
AJ Gennock
June 12, 2018
great personnel svc and friendly well we been doing business for any years, and we are very happy with their svc and friendly all the time, regarding buying or car service, always fri well we been doing business for any years, and we are very happy with their svc and friendly all the time, regarding buying or car service, always friendly faces willing to help see what do you need, so we are happy to be this locations customer, we won't go any other Mercedes-Benz dear ship. More
by laiwah
Employees Worked With
Stephanie Hurstrom, John Baskin, Han Leef
June 10, 2018
Outstanding!!! Everyone was excellent! James Sarvey went above and beyond to get this deal done. The others drove all over so. CA and helped immeasurably. Irwin did Everyone was excellent! James Sarvey went above and beyond to get this deal done. The others drove all over so. CA and helped immeasurably. Irwin did a great job in explaining the details. Thx to all of you. More
by Ron
Employees Worked With
Irwin Feuerstein excellent , Mike Manikas, James Haim Sarvey, Ryan Yang, Chase Winans
June 08, 2018
Maintenance Service I scheduled a service appointment to get a complimentary oil change and inspections that was offered to me by email. They gave me a loaner as I reque I scheduled a service appointment to get a complimentary oil change and inspections that was offered to me by email. They gave me a loaner as I requested. My car was washed upon pick up. Complimentary oil change service for a long time client, so what else can you ask for. I felt appreciated. More
by Mr. T
Employees Worked With
Katelyn Truong
June 08, 2018
Mechical repair! Everyone is very nice at FJ. Very helpful! John Derbyshire is absolutely the best!!! I do believe the costs are very high and I realize you have ve Everyone is very nice at FJ. Very helpful! John Derbyshire is absolutely the best!!! I do believe the costs are very high and I realize you have very high overhead!! More
by Trojan Mule
Employees Worked With
Jon Derbyshire
June 08, 2018
White Glove Service Mike McMullen and his team gave me the best service I could ask for. They gave me a tour of the [amazing] facility, took care of a lot of the time-con Mike McMullen and his team gave me the best service I could ask for. They gave me a tour of the [amazing] facility, took care of a lot of the time-consuming details prior to my arrival, and really made me feel like a priority. I will most definitely go back to Fletcher Jones and am already sending referrals. More
by LanceRTurner
Employees Worked With
Mike McMullen, Ovi Moghimian, Berke Bayindir
June 07, 2018
Purchase of my leased car Rick and Esther worked with me to get the best rate and price based on my credit score. They made it simple to everything at the dealership. Rick and Esther worked with me to get the best rate and price based on my credit score. They made it simple to everything at the dealership. More
by Mloufitz
Employees Worked With
Rick Kilekas, Esther Oh
June 06, 2018
Easy Car-Buying Experience I initially met with Bill, who assisted me with test driving the CLA. Bill is very friendly, and I enjoyed his humor very much. Daniel assisted me wit I initially met with Bill, who assisted me with test driving the CLA. Bill is very friendly, and I enjoyed his humor very much. Daniel assisted me with the lease/purchase, and he made the entire process very seamless. Daniel was fantastic, and really advocated to get a rate that would work for me. He kept me updated every step of the way - I was in & out with a new car in no time. Shadi in finance was amazing, personable, and very thorough. Alan, who showed me how to utilize the tech features of my car was super sweet and friendly as well. Overall, I had an amazing experience with Fletcher Jones from start to finish & I couldn't be happier. More
by ruzacale
Employees Worked With
Daniel Di Conti, Bill Hardy, Shadi Moghadam, Alan Bell
June 05, 2018
Professional and fast services Thanks Mr. Ray S. for taking care of my car every time I needed services. Ray also discounts the 4 new tires plus installation. A very professional Se Thanks Mr. Ray S. for taking care of my car every time I needed services. Ray also discounts the 4 new tires plus installation. A very professional Service Advisor. More
by Tommy92646
Employees Worked With
Ray Schroeder
June 05, 2018
How can servicing a car be this enjoyable? From the time I was met at the service center to the time I left FJ, IT WAS A GREAT EXPERIENCE. FRIENDLY PEOPLE EVERYWHERE I TURNED...including other From the time I was met at the service center to the time I left FJ, IT WAS A GREAT EXPERIENCE. FRIENDLY PEOPLE EVERYWHERE I TURNED...including other owners of Mercedes Benz's. More
by jroger
Employees Worked With
all the people in the whole place were nice., Steve Henry
