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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
June 27, 2018
New Mercedes Purchase This location of Fletcher Jones is by far the best! Our sales guy, SAM UDONKUKU is AWESOME!!! He goes above and beyond to make sure that I was happy. This location of Fletcher Jones is by far the best! Our sales guy, SAM UDONKUKU is AWESOME!!! He goes above and beyond to make sure that I was happy. From the time we arrived at the dealership to the end of the transaction and even to a month in on ownership, Sam consistently is pleasurable to work with. He is funny, down to earth and professional. He was accommodating, non-pressure and stress free. This was my best experience purchasing a vehicle. If you are looking for a superb experience, I would highly recommend SAM UDONKUKU as your sales rep. *please tell him Fran sent you More
by gyee
Employees Worked With
Eric Gastineau, Bradley Cooper, Sam Udonkuku
June 26, 2018
Service is excellent Went in for the 30,000 mile service. Perfectly executed. Completed in a timely manner with everything done correctly. Ray S. is the best! Everythi Went in for the 30,000 mile service. Perfectly executed. Completed in a timely manner with everything done correctly. Ray S. is the best! Everything to keep my GLS perfect was taken care of for me. More
by Stephen5555
Employees Worked With
Ray Schroeder, Christine Nolden
June 26, 2018
Excellent Service. Responsive to Requests. Timely Service Thank you, AJ, for your standard of care and quality of service with my car. Prompt, courteous response. Scarlet is always beautifully cleaned befor Thank you, AJ, for your standard of care and quality of service with my car. Prompt, courteous response. Scarlet is always beautifully cleaned before I pick her up. I appreciate the attention to detail afforded to me by AJ. More
by BAJ
Employees Worked With
AJ Gennock
June 23, 2018
batting average 1000 I have purchased and leased 14 cars in 14 years from thomas. I truly do not understand why people have issues here. Everything is professional and I I have purchased and leased 14 cars in 14 years from thomas. I truly do not understand why people have issues here. Everything is professional and I am treated respectfully If you are interested in this dealership call him More
by kenpo
Employees Worked With
Thomas Carnevale, Patricia Ballin, Dave Gonzalez, Han Leef
June 22, 2018
Bait and Switch at it's best Do not trust this place, BAIT AND SWITCH at its best. Have also requested the DMV to investigate on their daily practice. Everyone is Arrogant and Do not trust this place, BAIT AND SWITCH at its best. Have also requested the DMV to investigate on their daily practice. Everyone is Arrogant and rude. Got caught in a bait and switch situation and don't know how to handle. I know no matter what happens you will continue selling cars but the world needs to know what practice goes on at your dealership. I hope the DMV find evidence in your practice and the world will know how you have been conducting business. More
by HHLL
Employees Worked With
Paul Brown, Paul Gulo, James Haim Sarvey, Dave Gonzalez
June 21, 2018
EXCELLENCE In this competitive market my family & I are working with Newport Beach Fletcher Jones for many years because of its consistency in product quality an In this competitive market my family & I are working with Newport Beach Fletcher Jones for many years because of its consistency in product quality and product delivery. However, as an international businessman I must say that the greatest asset for success in any business is the staff and management’s knowledge and professionalism of providing “Excellence” in customer relations. Mr. Alex Livadas and his team have mastered the art of “Excellence” in customer relations; job well done! Our special heartfelt thanks and appreciation to Alex for being such a knowledgeable yet caring professional. More
by Sophia
Employees Worked With
Alex Livadas, Mike Govan, Justin Ringel, Trevor Wightman
June 19, 2018
Service Advisor the Long Term Face of Dealership My service advisor is the face of Fletcher Jones for me. After buying my SL 550, which took only one evening, it is Rob Draper who is the person who My service advisor is the face of Fletcher Jones for me. After buying my SL 550, which took only one evening, it is Rob Draper who is the person who is doing an outstanding job making me happy with continuing to be a Fletcher Jones customer. He knows me, he knows my car, he knows my service agreement. Rob assures that I am getting my value from my investment while keeping my car promptly serviced and repaired. Rob gets 5 stars from me! More
by SL550 Owner
Employees Worked With
Rob Draper
June 13, 2018
Efficient and Well Done I experienced great and fast service. I needed a loaner car and that went amazing fast and easy. Bremen Jacobson did a great job greeting quickly afte I experienced great and fast service. I needed a loaner car and that went amazing fast and easy. Bremen Jacobson did a great job greeting quickly after my arrival. I was on my way in no time. Thanks. More
by jinnes
Employees Worked With
Brennen Jacobson
June 13, 2018
Easy to finish deal. Josh was easy to understand. He works well with two old dinosaurs in the tech world. Listened well to what I wanted and need in an SUV Josh was easy to understand. He works well with two old dinosaurs in the tech world. Listened well to what I wanted and need in an SUV More
by Toes2tell
Employees Worked With
Joshua Evans, James Haim Sarvey, Ovi Moghimian
June 13, 2018
Pure class! From start to finish, Fletcher Jones offers confidence and quality. I wouldn't have expected less and was happy to see this is still the case. From start to finish, Fletcher Jones offers confidence and quality. I wouldn't have expected less and was happy to see this is still the case. More
by luna
Employees Worked With
Mike Govan, Sam Udonkuku, Payden Evans
