Fletcher Jones Motorcars

Horrible experience with Fletcher Jones Motorcars Horrible experience with Bob Evans, Richie Uhl, and the entire Fletcher Jones Motorcars dealership. I can't believe so many suckers buy a car there (m Horrible experience with Bob Evans, Richie Uhl, and the entire Fletcher Jones Motorcars dealership. I can't believe so many suckers buy a car there (myself included). They promise "complimentary" services and rental cars. The reality is that it costs over $1000 a week just to get a rental car from them and $300 for every detail and service. Basically $300 to wash your car. They don't even detail the inside. I asked them for a quote to fix a small scratch on my bumper. Richie said don't worry it will be $1000 - $2000 tops. That was about twice as much as I was expecting but I said ok. I ended up getting a quote for $3000. After the rental car bill of $1200 the grand total was over $4200 just because of a small fender bender. I was without a car for another week as it would have cost over $5000 to keep the rental car an additional week on top of that. Just know that every time you get in a fender bender in a Fletcher Jones Mercedes you will have to pay over $5000. Highway robbery. Worst service in America. If you are buying a luxury vehicle you have a million better options around Newport Beach and Los Angeles. Don't make the same mistake I did. Go to another dealership. More

Best Dealership for a reason! I recently bought my C300, I had a wonderful experience, The dealership is beautiful, location the best! If you are in the market for a MBZ, look no f I recently bought my C300, I had a wonderful experience, The dealership is beautiful, location the best! If you are in the market for a MBZ, look no further, I give this dealer 10/10, Thanks to Salesperson Pat Brady and Manager Paul Brown you made the dream come true. More

5 Star Service! Rick is by far the most sincere and professional salesman I have ever worked with. He went above and beyond to provide me with exceptional service. T Rick is by far the most sincere and professional salesman I have ever worked with. He went above and beyond to provide me with exceptional service. Thank you! More

Fletcher Jones Only My family has leased 5 cars through Fletcher Jones with the help of James. He made the experience personable, efficient, and got us a great deal. No h My family has leased 5 cars through Fletcher Jones with the help of James. He made the experience personable, efficient, and got us a great deal. No hidden fees or sleazy, gimmicky rapport building. Can’t thank him, Bill Hardy, and Joey Gulo enough for always providing the best service. My family and I will continue to lease cars through Fletcher Jones exclusively due to their outstanding service. More

Best customer service experience! I've been coming to this dealership or a little over 10 years now and i can say with confidence i wouldn't be going elsewhere to purchase new car or g I've been coming to this dealership or a little over 10 years now and i can say with confidence i wouldn't be going elsewhere to purchase new car or get my car serviced. Jon Derbyshire has gone beyond reasonable standards to make sure that every single visit is a 5 star experience. Thank you Jon for your hard work and always smiling. More

Exceptional customer service Fletcher Jones is a very classy place! Everyone is so friendly and helpful. I have spoken to other people who purchase cars from FJMB and they feel th Fletcher Jones is a very classy place! Everyone is so friendly and helpful. I have spoken to other people who purchase cars from FJMB and they feel the same as I do! More

Very professional and prompt service Katelyn was very professional and knowledgeable. I came in for battery malfunction and left with new windshield visors. Service was quick and easy. Katelyn was very professional and knowledgeable. I came in for battery malfunction and left with new windshield visors. Service was quick and easy. There was no stress or worries. I had a different service attendant but went back to her due to her eagerness to help resolve any issues. More

Outstanding Customer Service You want the best you go to the best. My Service Advisor, Justin, is extremely efficient at his job. He keeps me informed without being bothersome. You want the best you go to the best. My Service Advisor, Justin, is extremely efficient at his job. He keeps me informed without being bothersome. He explains service needs in a detailed way and if it needs to be done immediately or just needs to be watched and done soon. Fletcher Jones Dealership has nailed Customer Service. The Guest Lounge with the amenities provides a great place to relax or work while you wait for your service. More

Best Car Service Ever This past week I used a new service advisor at Fletcher Jones.: Katelyn.Truong.. She greeted me almost immediately!!!! Her professional and graciou This past week I used a new service advisor at Fletcher Jones.: Katelyn.Truong.. She greeted me almost immediately!!!! Her professional and gracious manner put me at ease immediately. I was out the door and on my way quickly with a feeling that I was in great, trustworthy hands... Her communication by phone and email were the best I have received at FJ by far. She was informative with no pressure. When I arrived to pick up my car, instead of the usual 30 minute wait .....she had arranged to have my car washed and out front waiting for me....NO WAITING at all. This experience was stellar and I give Katelyn credit for a wonderful experience ! More