Fletcher Jones Motorcars

I brought my car in today for a routine checkup. Prior to my visit. I called and spoke with the service advisor, Alex Kniazuk. Over the phone, he was very professional, very polite, and most of all Prior to my visit. I called and spoke with the service advisor, Alex Kniazuk. Over the phone, he was very professional, very polite, and most of all, very accommodating. He fit me into the busy service schedule the same day I called. This is simply something you don't experience often. When I arrived, I met with Alex Kniazuk, and he was just as professional and courteous as he had been over the phone. Needless to say, I was not surprised because when I spoke with him over the phone, his kind and professional demeanor suggested that he would be that way when we met with each other later that morning. The service I requested was done, and I'm very pleased with the high level of attention Alex Kniazuk gave me during my visit. And the outstanding work done to my vehicle. Just as Alex had promised me. Please let Alex know that I couldn't be happier with the service I received and the work performed on my vehicle. This is why I continue to have my vehicle serviced by Fletcher Jones Mercedes Benz in Newport Beach. More specifically, I will continue to have Alex Kniazuk as my preferred service advisor. Kudos to Alex Kniazuk and the entire service team. Thank you, Very happy customer, Brian W. More

Superb facility staffed by superb people! My car purchase was the best I have ever experienced. My car purchase was the best I have ever experienced. More

Avoid if you are a Navy Fed member. They will not take your car loan check because they don't "cuddle" with Navy Fed and will try to force you to use their financing. They will not take your car loan check because they don't "cuddle" with Navy Fed and will try to force you to use their financing. More

The sales experience was great. Kevin Sierra was fantastic to deal with. Overall, one of the best purchase experiences I’ve had! Kevin Sierra was fantastic to deal with. Overall, one of the best purchase experiences I’ve had! More

Fletcher Jones is…. Just First Class all the way!! I have purchased cars here for over 33 years ans would never dream of going elsewhere for my MB’s. Just First Class all the way!! I have purchased cars here for over 33 years ans would never dream of going elsewhere for my MB’s. More

Steven Kim and the rest of staff are excellent here. They provide top notch service. -Razia Khan They provide top notch service. -Razia Khan More

Bill Hardy is the best sales person at this dealership. Hands down. I have bought and sold over 120 cars in my life and I have never dealt with such a great person at any dealership... Hands down. I have bought and sold over 120 cars in my life and I have never dealt with such a great person at any dealership... More

The service department is one of the best. Thank you Gerald for keeping me posted and making the service easy and enjoyable. Thank you Gerald for keeping me posted and making the service easy and enjoyable. More

The largest inventory in the U. S. and the best people. I am driving my 14th Mercedes from them! Thomas Carnevale in sales: Tony Irvani in service and Bob Evans (Manager of Servic S. and the best people. I am driving my 14th Mercedes from them! Thomas Carnevale in sales: Tony Irvani in service and Bob Evans (Manager of Service and Customer Experience) are all first rate. More

Leslie is without a doubt the Best Service Adviser we have ever worked with at any Dealership. My wife and I have owned Audi, BMW, and Mercedes. She is the best....! The Service Leslie and Fletcher have ever worked with at any Dealership. My wife and I have owned Audi, BMW, and Mercedes. She is the best....! The Service Leslie and Fletcher Jones provides is 5*. More