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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
August 26, 2018
FJM is a pleasure to deal with and I appreciate it! The experiences I have had with FJM NB has been nothing short of excellent. I only hope it continues as sometimes service fails after a purchase is m The experiences I have had with FJM NB has been nothing short of excellent. I only hope it continues as sometimes service fails after a purchase is made. More
by Lola
Employees Worked With
Justin Ringel
August 26, 2018
First car for our son We purchased our 8th Mercedes from Team James Sullivan on Saturday. We ordered a 2019 GLC 300 4Matic for our son & when we saw it, it exceeded our exp We purchased our 8th Mercedes from Team James Sullivan on Saturday. We ordered a 2019 GLC 300 4Matic for our son & when we saw it, it exceeded our expectations. I highly recommend James & Brian to anyone interested in buying a Mercedes Benz. More
by First Mercedes 2019
Employees Worked With
James Sullivan, Deby Galman, Brian Taber
August 25, 2018
Service Review Mr. Irvani was very helpful, professional, and overall made my experience at the dealership very positive. I look forward to the next time I visit the Mr. Irvani was very helpful, professional, and overall made my experience at the dealership very positive. I look forward to the next time I visit the dealership and will be sure to make my future appointments with Mr. Irvani. More
by Kathyhernandez18
Employees Worked With
Tony Irvani
August 25, 2018
All the men were truly accommodating. John Baskins is my ideal salesman! Knowledgable of product, patient, listened to my needs and overall a very nice person. You should be proud he is pa John Baskins is my ideal salesman! Knowledgable of product, patient, listened to my needs and overall a very nice person. You should be proud he is part of the Fletcher Jones family. More
by Content
Employees Worked With
Allen for tutorial, do no know the last name, Rob Draper, Rick O'Bryan, Paul Brown, John Baskin, Jean Youkhaneh
August 25, 2018
Great experience Fletcher Jones Mercedes Benz provided a fast, simple, and courteous process. We have been a customer for about 10 years and look forward to many more Fletcher Jones Mercedes Benz provided a fast, simple, and courteous process. We have been a customer for about 10 years and look forward to many more. More
by wrgavin
Employees Worked With
Ihab Eldumiate, Mike Govan
August 24, 2018
Great job Everything fixed like I asked for and returned on time. Several noises, rattled and squeaks all resolved like new. Rental was very nice, no delays. Everything fixed like I asked for and returned on time. Several noises, rattled and squeaks all resolved like new. Rental was very nice, no delays. More
by Nkgmdmb
Employees Worked With
Mike Asher
August 23, 2018
Alex Livadas is the best!! I’m on my 3rd S-Class lease with Alex Livadas. Alex always makes sure to provide the best experience! I’m so happy he was able to find my Ruby S560 a I’m on my 3rd S-Class lease with Alex Livadas. Alex always makes sure to provide the best experience! I’m so happy he was able to find my Ruby S560 and options as requested. I love my S-Class. We keep coming back to see Alex and the VIP service he provides! Thank you Alex More
by MJorgensen
Employees Worked With
Alex Livadas, Shadi Moghadam
August 22, 2018
Battery problem in Mercedes CLS550 I called Fletcher Jones Mercedes Benz service and immediately a service technician was dispatched where my car was parked and fixed the problem. I con I called Fletcher Jones Mercedes Benz service and immediately a service technician was dispatched where my car was parked and fixed the problem. I congratulate Fletcher Jones for a job well done and excellent customer service quality. More
by Basilios
Employees Worked With
Andres Segura, Alan Bell
August 20, 2018
Excellent Laura was great. She was willing to work with my busy work schedule and helped with the rental. Great Job Laura. Dean is always available for q Laura was great. She was willing to work with my busy work schedule and helped with the rental. Great Job Laura. Dean is always available for questions and to help with any problems. He is responsive even if he is on vacation. First rate. More
by Dvschales
Employees Worked With
Dean Pontikos, Laura Orr
August 18, 2018
Proven Resource! Having the right service writer to assist you makes all the difference in realizing the right outcome in the servicing of my vintage SL500. Jon Derby Having the right service writer to assist you makes all the difference in realizing the right outcome in the servicing of my vintage SL500. Jon Derbyshire and his knowledge and tips to keep my SL 500 running is what keeps me coming back to FJM! More
by Keeper SL500
Employees Worked With
Jon Derbyshire
