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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
September 16, 2018
Buying pre owned Mercedes Kamran is great... treats us like family... we have bought our last 4 Cars from him.... I can say enough great things about him.... ausume ?? Kamran is great... treats us like family... we have bought our last 4 Cars from him.... I can say enough great things about him.... ausume ?? More
by SandiRN
Employees Worked With
Chris kameran assistant , Kamran Tabesh, Shadi Moghadam
September 16, 2018
Excellent No waiting time period. Excellent customer service and professionalism. My Rep. Randy Lemus has been consistently awesome over the years. He knows hi No waiting time period. Excellent customer service and professionalism. My Rep. Randy Lemus has been consistently awesome over the years. He knows his job!! Thank you! More
by mercedes
Employees Worked With
Randy Lemus
September 16, 2018
Best Customer Service Ever!!! I have always had the best experience buying cars at Fletcher Jones. Everyone is professional, friendly, helpful, they make buying a car fast and pain I have always had the best experience buying cars at Fletcher Jones. Everyone is professional, friendly, helpful, they make buying a car fast and painless. Ihab is amazing! He listens to your needs and finds the best car for you. I have now bought 4 cars through Ihab and will continue to be a life time customer with him. More
by JDB
Employees Worked With
Ihab Eldumiate, James Haim Sarvey, Han Leef
September 15, 2018
Love my GWagon! From the moment I met with Sammy and Ali to select my G 63 it was a seamless transaction. I am very pleased with their attention to my needs with the From the moment I met with Sammy and Ali to select my G 63 it was a seamless transaction. I am very pleased with their attention to my needs with the car and have exceeded my expectations. I had a great education from Ali on the history of the G Wagon. This is my fourth Mercedes and I felt confident getting another one because of Sammy and your service and kindness along with your professionalism have been the best! I have always worked with Tony Irvani as my advisor and am pleased I will continue working with him. Thank you for such a great staff ! More
by G Baby
Employees Worked With
Sammy Patterson, Ed Kogan, Tony Irvani, Ali Mehrina, Deby Galman
September 14, 2018
Very Satisfied Denise Banner and Fletcher Jones were extremely easy to work with and they worked out a deal that was fair to all. Very satisfied with the whole expe Denise Banner and Fletcher Jones were extremely easy to work with and they worked out a deal that was fair to all. Very satisfied with the whole experience More
by newcomr1
Employees Worked With
Denise Banner, Bradley Cooper
September 13, 2018
Service B From the point of contact to my service rep, Steve, to the moment I drive away after completion, Steve is there. He’s efficient, knowledgeable and jus From the point of contact to my service rep, Steve, to the moment I drive away after completion, Steve is there. He’s efficient, knowledgeable and just plain nice. I’m not kept waiting and because if this, I don’t mind taking my car in for service which,with any other dealership, was a pain! More
by Bnz4life
Employees Worked With
Alex Livadas, Steve Henry
September 12, 2018
Always exceptional I tell everyone I can’t imagine buying another car brand after my experience with this dealership. It’s the best customer service I’ve ever experienc I tell everyone I can’t imagine buying another car brand after my experience with this dealership. It’s the best customer service I’ve ever experienced. More
by Longbeachsari
Employees Worked With
Laura Orr
September 09, 2018
Very good Shawn Nehrir that handled our purchase took the time to show us all about the car and answer all our questions and concerns, he was most respectful of Shawn Nehrir that handled our purchase took the time to show us all about the car and answer all our questions and concerns, he was most respectful of any salesmen I have ever dealt in my life time. The car was delivered washed, fully gassed and clean inside and under the hood. You have high class dealership. No wonder my son recommended you. More
by afula
Employees Worked With
Shawn Nehrir
September 08, 2018
Repeat Customer Fletcher Jones always provides exceptional service. I can't say enough about the service that Mike McMullen and his team provide. I don't see myself p Fletcher Jones always provides exceptional service. I can't say enough about the service that Mike McMullen and his team provide. I don't see myself purchasing a vehicle from anyone else but Mike and Fletcher Jones. He makes the entire process so seamless. Thank you Mike and thank you to the entire Fletcher Jones staff! More
by S Vance
Employees Worked With
Mike McMullen, Shaun Graef, Ovi Moghimian, Berke Bayindir
September 06, 2018
Buying my new C300 Best experience and very professional staff !! Very happy with my new car and will recommend this dealer for sure. Driving to Newport from Los Angeles Best experience and very professional staff !! Very happy with my new car and will recommend this dealer for sure. Driving to Newport from Los Angeles was worth it! More
by GaetaneL.A
Employees Worked With
Joey Gulo, Paul Gulo, Chris Gulo, Shaun Graef
