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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

September 26, 2018

Excellent Servcie The service was great! Everyone was very friendly and helpful. They spent hours with us going through all the vehicle options and let us test drive th More

by ltobin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Mehrina, Payden Evans
Sep 27, 2018 -

Fletcher Jones Motorcars responded

Hi Leah, Congratulation on your new Mercedes-Benz! We are delighted to hear that you had a great experience and that you received a full overview of all the exciting features. Thank you for your recommendation and we will see you again on the road ahead. Kind Regards, Trevor Thornley Guest Relations Manager

September 25, 2018

Exceptional service from and exceptional dealer I am a repeat customer. The brand or label speaks for it self. What sets the dealers apart is the exceptional service and professionaism that Fletcher More

by Einspanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Eldomyaty, Brian Truong, Payden Evans
Sep 25, 2018 -

Fletcher Jones Motorcars responded

Hi Einspanner, Thank you for the stellar review and 5 star ratings for Sam, Payden and Brian! Our team greatly appreciates your business and looks forward to serving you for all of your Mercedes-Benz needs. Kind Regards, Trevor Thornley Guest Relations Manager

September 24, 2018

Happy customer Everything was great. Brennen made the experience very easy for me. He always gives me wonderful service. Car rental was easy too. Car was returned ve More

by NBcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennen Jacobson
Sep 25, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review and wonderful feedback on your experience with Brennen. We truly appreciate your business and look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

2019 E300 WOW Factor! Paul Gulo and his team ministered the most beautiful marriage I’ve ever had in my life yesterday at Fletcher Jones Mercedes! While Paul ministered the More

by 2019chelston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A, David Varjoy, Joey Gulo, Paul Gulo, Katelyn Truong, Chris Gulo, Dave Gonzalez, Shaun Graef
Sep 21, 2018 -

Fletcher Jones Motorcars responded

Hi Chelston, Congratulations on your new Mercedes-Benz E Class! We are thrilled to hear about your over the top experience with Paul and the rest of the Fletcher Jones family. We are happy to have in the family of preferred owners and look forward to serving you with an exceptional experience throughout your ownership. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

Service Experience Excellent dealership Service Manager and Service Technician/Advisor.professional courteous very knowledgeable .A delightful painless experience Servic More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper, Bob Evans, AJ Gennock
Sep 21, 2018 -

Fletcher Jones Motorcars responded

Hi Kris, Thank you for the great review and feedback with Bob, Rob and AJ. We are delighted to hear that your experience was painless, warm and caring. Our team looks forward to providing you with exceptional service each time you come in. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

repair My service rep. was thorough and the repair was done on time. the loner c Mercedes was very comfortable to drive. everyone was very helpful. More

by feline2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Sep 21, 2018 -

Fletcher Jones Motorcars responded

Hi Feline2010, Thank you for your recent service. We are happy to hear that Randy provided a very thorough service. Our team looks forward to serving you again at your next service interval. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

Fast and reliable service I had an appointment for a smog check. It was done immediately; I spent less than 1 hour at the dealership (including a complimentary car wash which I More

by wscls550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Sep 21, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review. We are happy to hear that Peter was able to complete the smog check in such a quick manner. We look forward to welcoming you back on your next service visit. Kind Regards, Trevor Thornley Guest Relations Manager

September 19, 2018

Exceptonal Honest Service I have experienced exceptional service at Fletcher Jones Motorcars. My service advisor, Randy Lemus, is an experienced professional and someone who’s More

by carheart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Sep 20, 2018 -

Fletcher Jones Motorcars responded

Hi Carheart, Thank you for the 5 star review and sharing your great experience in service with Randy. Our team truly appreciates your business and will look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 19, 2018

Excellent service! Competitive price for the new Mercedes! Pon did and excellent job and the whole process went very smoothly. The customer service was excellent and v More

by NIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pon Shen
Sep 20, 2018 -

Fletcher Jones Motorcars responded

Hi Nik, Congrats on your new Mercedes-Benz! We are happy to hear that you had a smooth experience with Pon and our Sales team. Have fun on the road ahead and we look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 17, 2018

Very good Upon arrival my wife had to wait 35 minutes for her car to be brought up to the front. This was after we were already notified that the care was read More

by xcelmech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Sep 17, 2018 -

Fletcher Jones Motorcars responded

Hi Xcelmech, Thank you for your recent experience and please accept our apologies for the wait time at pick up. I would like to follow up on your experience if you may contact me directly at 949-718-3175. Kind Regards, Trevor Thornley Guest Relations Manager

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