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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

October 20, 2018

Excellent service! From our initial inquiry until the moment we drove away in our new car, the team at Fletcher Jones was attentive, supportive and responsive. They repl More

by Bsomich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Dean Pontikos
Oct 22, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Congratulations on your recent purchase! Our team is happy to hear that everyone was attentive, supportive and response throughout your purchasing experience. We appreciate the 5 star rating for Joey and Dean as well as your recommendations. Kind Regards, Trevor Thornley Guest Relations Manager

October 17, 2018

Awesome Service I purchased a car yesterday at Fletcher Jones and it was such a pleasant experience. I worked with James Siribandan "JB" who sold me the car. He was v More

by Happy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Patterson, JB Siribandan, Bradley Cooper
Oct 17, 2018 -

Fletcher Jones Motorcars responded

Hi Dori, Thank you for the outstanding review! Our team is delighted to hear that you had a great experience working with JB, Bradley and David. We hope that you truly enjoy your new Mercedes-Benz. Kind Regards, Trevor Thornley Guest Relations Manger

October 09, 2018

Great High Quality Service Steve Henry promptly greeted me on the driveway. He was very friendly, courteous, and he took the information from the vehicle, and then escorted me More

by Gone With The Wind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Oct 10, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the stellar review on your service experience with Steve Henry. Our team is delighted to hear that you had a wonderful experience and that your vehicle was delivered in perfect condition after the service. We look forward to welcoming you back again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

October 06, 2018

Best service Great price right place awesome atmosphere great product simply the best service no wonder the number 1 in the world nothing less than expected just More

by G man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kuftedjian
Oct 08, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review and sharing your great experience with us. We truly appreciate your business and look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 30, 2018

SLK32 service apt Miguel was fast and efficient and got the work done in quick order. He was excellent in keeping me updated. In and out quickly with loaner car. My f More

by SLK32amg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Oct 02, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding review on your service experience with Miguel. Our team greatly appreciates your business and will look forward to serving you again at your next scheduled service. Kind Regards, Trevor Thornley Guest Relations Manager

September 29, 2018

Great experience, great car! Just purchased our first Mercedes Benz and it was an easy and smooth experience! Trevor Wightman took the time to explain the car in detail and did an More

by C Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Lewis, Alex Livadas, Trevor Wightman
Oct 02, 2018 -

Fletcher Jones Motorcars responded

Hi C Family, Congratulations on your first Mercedes-Benz purchase! We are delighted to hear that you had a great experience with Alex and Trevor. Have fun in your new car and we will see you on the road ahead. Kind Regards, Trevor Thornley Guest Relations Manager

September 29, 2018

Everyone was amazing! I came I to Mercedes dealer to buy my first Mercedes- Benz. I had such a great experience. We were greeted by Alex N. He was the most sweet sincere ma More

by Mercedesvp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex N, Tom, Chris
Oct 02, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Congrats on your first Mercedes-Benz purchase! We are happy to welcome you to the brand and are delighted to hear that you had a great experience with Alex, Tom and Chris. Kind Regards, Trevor Thornley Guest Relations Manager

September 28, 2018

Paul Brown, Rich Uell and Pedro The above people noted are extremely responsive in sales and service. They can recognize the problem, provide assistance, and deliver excellent servi More

by FJ MBZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Brown
Oct 02, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review and highlighting your experience with Paul, Richie and Pedro. Our team truly appreciates your business and feedback. Kind Regards, Trevor Thornley Guest Relations Manager

September 28, 2018

Thank you for the awesome service. First time having Justin Ringel as my service manager. Came highly recommended, did disappoint. I appreciate the awesome service Justin. Thank you More

by Big E Productions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson, Justin Ringel
Oct 02, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding service review on your experience with Justin and Leslie! Our team truly appreciates your business and looks forward to serving you again soon. Kind Regards, Trevor Thornley Guest Relations Manager

September 26, 2018

Good Job, again! It is always a pleasure working with Stephanie! Her friendliness, courtesy and professional knowledge gives me confidence that the service my car re More

by Bonnie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Sep 27, 2018 -

Fletcher Jones Motorcars responded

Hi Bonnie, Thank you for the outstanding 5 star review on your experience with Stephanie in service. Our team greatly appreciates you business and great feedback. We look forward to seeing you again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

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