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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
November 06, 2018
Car looked Great I was kept aware of the process, what to expect financially, and how to navigate the system. The car looks like new and was completed on time. I was kept aware of the process, what to expect financially, and how to navigate the system. The car looks like new and was completed on time. More
by Sue V.
Employees Worked With
Bob Ohanian
November 05, 2018
Excellent experience! Our experience with The entire team was wonderful. Starting with our salesperson Ari Kain who has been great to work with. He got us the car that we Our experience with The entire team was wonderful. Starting with our salesperson Ari Kain who has been great to work with. He got us the car that we wanted ,and an excellent deal. His Sales manager , James Sarvey , was so helpful. We really enjoyed meeting him , and appreciate His integrity, and honesty. Everything was explained clearly , and we we couldn’t have asked for a better experience. Signing the lease papers also went very smoothly and Brian was very friendly and helpful. Will Definitely be back again. This was our second MercedesFrom Fletcher Jones Payden was also very informative when going through the new car features. Jun and Thierry Ihara More
by Jun
Employees Worked With
James Haim Sarvey, Ari Kain, Brian Truong, Payden Evans
November 02, 2018
Outstanding Justin Smyres was very professional, helpful and actually a joy to work with. We have been dealing with a different dealership for over ten years, ow Justin Smyres was very professional, helpful and actually a joy to work with. We have been dealing with a different dealership for over ten years, owning seven+ cars. It was always a hassle so we decided to try Fletcher Jones. This was a completely different experience! Justin listened to our needs, found the right car for us, and made the deal happen — no hassles! Han Leef made the paperwork process fast and seamless. Our delivery specialist, Clayden Evans was very knowledgeable and professional as well! We look forward to working with this team for many years in the future. And we would also recommend them to everyone! More
by Warren and Irene
Employees Worked With
Justin Smyres, Han Leef, Payden Evans
October 31, 2018
Fast and easy Found my dream car right away. Justin made the experience pleasurable and the paperwork was fast. Easiest car buying experience ever! Thanks, Justin Found my dream car right away. Justin made the experience pleasurable and the paperwork was fast. Easiest car buying experience ever! Thanks, Justin and Esther! More
by Kims300
Employees Worked With
Justin Smyres, Esther Oh
October 31, 2018
outstanding I have worked with Fletcher Jones for the past 10 plus years and have always found their service outstanding, Superior to any other dealership and wou I have worked with Fletcher Jones for the past 10 plus years and have always found their service outstanding, Superior to any other dealership and would recommend them to all . More
by hcassel
Employees Worked With
Rick Kilekas, Peter Dillion, Esther Oh
October 30, 2018
quick, James Sullivan, is knowledgeable, prepared, and honest, as ANY person at a car dealership I have ever had dealings with. Also the balance of his team James Sullivan, is knowledgeable, prepared, and honest, as ANY person at a car dealership I have ever had dealings with. Also the balance of his team is very helpful, (assistant, finance, car prep). James is the reason we go to Fletcher Jones Mercedes. More
by James36
Employees Worked With
James Sullivan, Brian Truong, Brian Taber
October 25, 2018
Leasing car I have lease every three years a car. This would be perhaps my 4th or 5th time.. All went well and easily. Denise’s asst, David, was great Too. It we I have lease every three years a car. This would be perhaps my 4th or 5th time.. All went well and easily. Denise’s asst, David, was great Too. It went easily, car I wanted was at dealership and I went home with a new car More
by Done
Employees Worked With
Denise Banner, Shadi Moghadam
October 22, 2018
Very good Friendly experience on my first time to visiting the Fletcher Jones Dealer.. Mr Vijad Ambaka is a very nice person, him helping on everything I need Friendly experience on my first time to visiting the Fletcher Jones Dealer.. Mr Vijad Ambaka is a very nice person, him helping on everything I need on my new car. Thanks for your good service. More
by jose1810
Employees Worked With
Vijay Ambakad
October 21, 2018
Pleasant We were not able to work with your sales dept. so bought car elsewhere. Your service dept was very good. Five stars to Gary K. We were not able to work with your sales dept. so bought car elsewhere. Your service dept was very good. Five stars to Gary K. More
by DJ Millet
Employees Worked With
Gary Kuftedjian
October 20, 2018
Good Experience!! Employees work as a team to make your experience a good one! I was able to get the car with the features that I wanted. Employees work as a team to make your experience a good one! I was able to get the car with the features that I wanted. More
by ginny
Employees Worked With
David Patterson, Kirk Dawson, Bradley Cooper
