Fletcher Jones Motorcars

Outstanding service with Paul Gulo & team !! The experience we received was excellent. This is our second purchase at Fletcher Jones Newport Beach. Love my new c 300. Paul Gulo & his team are ama The experience we received was excellent. This is our second purchase at Fletcher Jones Newport Beach. Love my new c 300. Paul Gulo & his team are amazing! Thank you for a smooth transaction ! More

Better than the Best! The only Dealer I know with customer s Brandon Hale's Team will go above and beyond to make a deal that is right for the customer, not just to make a sale. They care and take pride in custo Brandon Hale's Team will go above and beyond to make a deal that is right for the customer, not just to make a sale. They care and take pride in customer service which is very hard to find nowdays. More

Excellent Service As always, Richie Uhl provides excellent service. We have used Richie as our Service Adviser on many occasions and recommend Richie to all of our fri As always, Richie Uhl provides excellent service. We have used Richie as our Service Adviser on many occasions and recommend Richie to all of our friends More

Scott rocks! Scott Lubratich went above and beyond to maximize my Mercedes Benz buying experience. I will call Scott first whenever I am looking for a new Mercedes Scott Lubratich went above and beyond to maximize my Mercedes Benz buying experience. I will call Scott first whenever I am looking for a new Mercedes Benz. Sincerely, Tom Moore More

Great job Joanna- especially on your birthday! Thank you! Excellent service filling in for Steve Bates who is the best! On time, super friendly and great service. My usual service rep was not available and J Excellent service filling in for Steve Bates who is the best! On time, super friendly and great service. My usual service rep was not available and Joanna handled it flawlessly. More

Great These people go over and beyond and would recommend them for service and new purchase. Miguel was a really good guy only problem was he's not a Chiefs These people go over and beyond and would recommend them for service and new purchase. Miguel was a really good guy only problem was he's not a Chiefs fan. More

Issue with Brake pad generate noise Service adviser Rob Draper and technician who Rob asked to go for test drive in order to identify the problem and the root cause to fix the problem. T Service adviser Rob Draper and technician who Rob asked to go for test drive in order to identify the problem and the root cause to fix the problem. Thank you them all. More

My Dream Car This has been a 2+ year process and I have to say that Uttam was extremely patient and helpful. We finally decided what I really wanted in my new car This has been a 2+ year process and I have to say that Uttam was extremely patient and helpful. We finally decided what I really wanted in my new car and Uttam ordered it for me. I've waited patiently, and finally took delivery yesterday! What a beautiful, fast and powerful machine. I've received tons of compliments in just one day. Thank you all for the great experience and wonderful service - you have a customer for life. More

Terrible experience I had terrible experience with FJ Mercedes. In summer I received a call from FJ inviting me to change my vehicle and look at options I have. I explain I had terrible experience with FJ Mercedes. In summer I received a call from FJ inviting me to change my vehicle and look at options I have. I explained to the person over the phone that I have more than 3 month left on my lease and if she is 100% sure the remaining lease will be waived so I'll sacrifice my weekend to go there and she assured me about it. I went there and after about two hours I was told only 3 month will be waived. All I got was "sorry it was our mistake" I said that's it? I was told they will help me and promised me to give me an outstanding deal when I have only 3 month left. Last week I went back to FJ as I had only about 3 month left. I gave the agent my target price and stressed that "only run my credit if your numbers are close to my target number" and he assured me about it. He run my credit and his pricing came back $250/month more than the target price I gave him. I asked "then why did hit run it? Can't you calculate an estimated payment before hand?" I found the agent very inexperienced as he could not answer my questions and frustration. All I got was another "we are sorry it was our mistake" How many times should I hear "sorry our mistake" from you guys? That day, another agent texted me and asked me to meet with him at FJ on the weekend and I explained to him how angry I am and why. He never returned my text back and never called me to follow up. I don't recommend FJ at all... More

one of the best car buying experience I purchased so many car in my life so I was getting ready for big hassle , but instead I was in 11am and I was out 1pm without taking and without taki I purchased so many car in my life so I was getting ready for big hassle , but instead I was in 11am and I was out 1pm without taking and without taking Xanax. Great experience thank you Mr Tabesh will see you again More