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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

December 13, 2018

The best They have the best service in the world. They are very friendly and helpful. I’m very pleased with my experience here and I would recommend them to an More

by A1fkzzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Orr
Dec 13, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the amazing 5 star review on your recent service experience with Laura! Our team truly appreciates your feedback and recommendation. We will look forward to seeing you again. Kind Regards, Trevor Thornley Guest Relations Manager

December 12, 2018

Truly a nice salesperson Thomas is a special salesperson - honest and hard working. I always feel comfortable working with him because of his honesty. That is very important More

by UCLA Bruin
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Thomas. Your recommendations are truly a gift. Congratulations on your purchase! Best, Trevor Thornley Guest Relations Manager

December 12, 2018

Tony is exceptional My service rep Tony Irvani is always one step above expectation. He is exceptional. Always very professional and courteous. I am very satisfied with t More

by Aderbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Dec 13, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding 5 star review on your recent service with Tony! Our team appreciates your business and looks forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

December 12, 2018

Thanks Thank you for the great service. My husband and I won’t take our vehicle anywhere else because your service is right on point. Great!!! More

by B&E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

December 11, 2018

unethical dealership, waste of time and energy Called on 12/9/2018 talked with Bill Raj, gave me a quote of monthly payments of $379 with 12k miles a year and he promised to get it lower if I go to More

by Yahya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Raj, Justin Smyres
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hi Yahya, Fletcher Jones Motorcars goes to great lengths to provide each guest with a World Class Experience, an unbeatable selection of new and pre-owned vehicles and offer very competitive deals. The current national promotions do not match up to the numbers posted within this review. If we may help you review any of the current promotions or offers please feel welcome to contact us. Kind Regards, Trevor Thornley Guest Relations Manger

December 11, 2018

AMAZING The entire process was fast. Which I completely liked. I hate having to wait hours just to get a car. The staff was amazing. From Thomas C. to the fin More

by Dymendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hi Dy, Thank you for the incredible 5 star review! Our team is delighted to hear about your exceptional experience with Thomas and Finance. Congrats on your new Mercedes-Benz. Kind Regards, Trevor Thornley Guest Relations Manager

December 10, 2018

Easiest buying experience Denise and Simon made my buying experience a quick and efficient process. Denise had the car I was looking at online pulled up and waiting when I arri More

by desmv921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the delivery specialists name, but he was Great too! Explained options in detail. , Denise Banner, Mike Govan, Simon Barney
Dec 11, 2018 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Denise, and Simon. Your recommendations are truly a gift. Congratulations on your purchase! Best, Trevor Thornley Guest Relations Manager

December 10, 2018

Fast, proffesional, great service. Service agent (Justin) was prompt, efficient, and friendly. Service was done quickly and efficiently. Everything I asked to be done was completed and More

by Chuck1130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ringel
Dec 10, 2018 -

Fletcher Jones Motorcars responded

Hi Chuck, Thank you for the 5 star review! Our team is delighted to hear about your exceptional service experience with Justin. We look forward to serving you again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

December 07, 2018

Excellent! I had an outstanding experience in the service department. It was a timely visit even though I didn’t have an appointment. Brennan was helpful, knowle More

by Drseussh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennen Jacobson
Dec 07, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding 5 star review! Our team is happy to hear about your great experience in service with Brennen. We look forward to seeing you again on your next scheduled service visit. Kind Regards, Trevor Thornley Guest Relations Manager

December 04, 2018

Miguel Velasquez is great! Miguel was very thorough and kept me updated on the progress throughout. He is an asset to the company and I am very pleased. Thank you. More

by MercBenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Dec 04, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the amazing 5 star review! Our team appreciates the great feedback on your experience with Miguel and looks forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

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