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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
December 28, 2018
Randy is a great service advisor Randy was able to explain the details around what was going on with my car in plain English and was a pleasure to work with. Randy was able to explain the details around what was going on with my car in plain English and was a pleasure to work with. More
by Grossera
Employees Worked With
Randy Lemus
December 26, 2018
Tommy Tran Once again Tommy came though with his promises, four years ago we struck a deal with Tommy and his team for a new 2015 MB C 300. I wife was very happy Once again Tommy came though with his promises, four years ago we struck a deal with Tommy and his team for a new 2015 MB C 300. I wife was very happy with the car we leased and drove home with. This once again Tommy and his team came through again as we leased a new 2019 C 300 with everything my wife wanted in the car. she as happy as cam be with the car. BIG shout out to Tommy and his team. More
by GLORIA GARCIA
Employees Worked With
Tommy Tran
December 23, 2018
Quick, Easy, No Stress Met with Pauly and his sales team. Everyone was extremely helpful and very nice. I give 10 stars to them as my experience was really smooth with no he Met with Pauly and his sales team. Everyone was extremely helpful and very nice. I give 10 stars to them as my experience was really smooth with no hesitation. Will always have my business at fletcher jones Newport Beach More
by Stephensalas1
Employees Worked With
Paul Gulo
December 23, 2018
Everyone was great My whole buying experience was amazing with James Sullivan and his team. I would highly recommend him. Thanks James! I would also like to thank Es My whole buying experience was amazing with James Sullivan and his team. I would highly recommend him. Thanks James! I would also like to thank Esther Oh. She was amazing. More
by Paul
Employees Worked With
James Sullivan, Esther Oh, Brian Taber
December 22, 2018
Smooth Service It is a week before Christmas, and life is crazy hectic for me. The Service A experience with Ray Schroeder went without a hitch, just like I was hop It is a week before Christmas, and life is crazy hectic for me. The Service A experience with Ray Schroeder went without a hitch, just like I was hoping for. The car loan process also went so quick, allowing me to do my errands and work until I pick up my car. Fletcher Jones really has this process perfected. More
by Bluesky
Employees Worked With
Ray Schroeder
December 20, 2018
Steve Henry is beyond excellent for customer experience My service advisor, Mr. Steve Henry is courteous and welcoming each and every time I bring my car in for service. He has a genuine interest of my need My service advisor, Mr. Steve Henry is courteous and welcoming each and every time I bring my car in for service. He has a genuine interest of my needs and experience, and he never fail to amaze me with an outstanding customer experience. He is a true asset to Fletcher Jones who sets the golden standards for customer experience. He is swift in communicating the status, as well as being empathetic to ensure the bottom line is a VIP treatment and experience. Thank you for keeping up the good work! More
by Rainmaker
Employees Worked With
Steve Henry
December 18, 2018
Mike Asher was amazing! Made a great experience Amazing experience from the min i sat down until i picked up my car. I will definitely come back to this dealership due to my experience with kile Amazing experience from the min i sat down until i picked up my car. I will definitely come back to this dealership due to my experience with kile More
by Hannah
Employees Worked With
Mike Asher
December 17, 2018
Excellent Advisor! Gary is excellent! He was personal, professional and courteous. He answered all of my questions and followed-up. I would strongly recommend him Gary is excellent! He was personal, professional and courteous. He answered all of my questions and followed-up. I would strongly recommend him to my friends and family. More
by 123456
Employees Worked With
Gary Kuftedjian
December 17, 2018
Excellent customer service Great customer service and recommend this place! They go out of their way to take care of you and help provide whatever you need or want Great customer service and recommend this place! They go out of their way to take care of you and help provide whatever you need or want More
by Jennyz
Employees Worked With
John Baskin
December 17, 2018
Fantastic experience I had a great overall professional experience! I can't imagine buying another car from somewhere else. Thanks for all your help Paul Gulo. Truly ap I had a great overall professional experience! I can't imagine buying another car from somewhere else. Thanks for all your help Paul Gulo. Truly appreciate it More
by john mika
Employees Worked With
Joey Gulo, Paul Gulo
