Fletcher Jones Imports - Service Center

The experience at Fletcher Jones is amazing...from the moment you arrive you have a great gal Charlene greeting you as you arrives, she askes who is your service advisor and places there name on your vehi moment you arrive you have a great gal Charlene greeting you as you arrives, she askes who is your service advisor and places there name on your vehicle and then alerts him/her of your arrival. You pull up to the service drive and again greeted by the valets who begin your experience by placing a plastic cover on your seat and a floor liner. Your servicer advisor the says hello and takes all of your info in a timely manner...in moments you either leave and walk...are driven to your destination or a loaner car is waiting for you...you are advised when your car is ready with a detailed condition and recommendation report...the check out process is again so easy, the cashiers greet you with a smile and away you go back to the valet area where you g=freshly washed vehicle is awaiting you...and away you go FJ is the only dealer you ever need to deal with. And added not ..Jolene is a GREAT asset to FJ MB More

We've been working with Curtis Cherry from the beginning of his tenure! We appreciate he and his Service Department Team very much! They all treat you as they respect that you've invested in your vehicles of his tenure! We appreciate he and his Service Department Team very much! They all treat you as they respect that you've invested in your vehicles! It's a pleasure being a Mercedes~Benz owner for almost 40 years. Thanks a heap! More

I have been a client at Fletcher Jones Imports for over 20 years. From the moment I purchased my first Benz from Rex Rabin, they have provided truly exceptional service every trip I have made to the dealer 20 years. From the moment I purchased my first Benz from Rex Rabin, they have provided truly exceptional service every trip I have made to the dealership. Dennis Eich and Azalea Hahn create an effortless experience when I bring my car in for service. The most difficult part of the service experience is driving my car to Fletcher Jones Imports because once I arrive, it's like magic. They take my car, provide me with a loaner and next thing I know, the valet is delivering my freshly detailed and serviced vehicle, opens the car door, I hop in and drive off! Viola! More

Great serviceDennis is Excellent keeping customer Great service Dennis is Excellent keeping customer informed about status of car. xxxx xxxx xxx xxx xxx xxxx ccc ccc ccc xx xxx. Margaret xxx Great service Dennis is Excellent keeping customer informed about status of car. xxxx xxxx xxx xxx xxx xxxx ccc ccc ccc xx xxx. Margaret xxx More

David Miller coordinated service to work with my schedule and was very courteous and supportive. I brought My car in for recall work and David was able to get some error messages cleared as well. and was very courteous and supportive. I brought My car in for recall work and David was able to get some error messages cleared as well. More

Always friendly and reliable customer service at this dealership. I would definitely recommend the service department to my friends and family. You can’t go wrong with this service team. dealership. I would definitely recommend the service department to my friends and family. You can’t go wrong with this service team. More

If you have ten of Dave Miller, there is nobody who could beat your Service Department. He is the epitome of what customer service is all about. Dave, thank you for your integrity. It's a GREAT idea of s beat your Service Department. He is the epitome of what customer service is all about. Dave, thank you for your integrity. It's a GREAT idea of sending a video directly from your mechanics explaining what exactly is being worked on in the car. It builds that integrity factor, trust, and peace of mind in the customer's point of view. Fletcher Jones - I would recommend continuing this practice and for sure you will gain lots of customers. More

David Miller was quite nice and pleasant as always. He is always calm and understands that I might have a lot of problems with my car but I can’t really afford to work on all the things. I still have some wo always calm and understands that I might have a lot of problems with my car but I can’t really afford to work on all the things. I still have some work to do on my car as recommended. Wish I can get some discount to complete them More

Service is always great at FJ Imports. Josh Sutton mad it seamless. Would recommend Josh and the team to anyone needing to service their Mercedes seamless. Would recommend Josh and the team to anyone needing to service their Mercedes More

Steve is hands down the best advisor. He makes the service experience as exciting and informative as the buying experience. Always informative and on time. service experience as exciting and informative as the buying experience. Always informative and on time. More