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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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June 08, 2021

Jason facilitated a quick service. He warned me that it will take about 2-3 hrs if i waited. I opted to wait and he had it done in an hour. Lounge was clean and neat More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
Jun 08, 2021 -

Fletcher Jones Imports responded

Hi Jan, Your time is very important to us and appreciate your valuable feedback. We are grateful to know Jason was able to communicate the proper expectations for your appointment and loved seeing your wonderful comments. Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador

June 05, 2021

Just moved to Las Vegas and Steven in Service made me feel so welcome. No surprises, no extra problems and plenty of information on how to take care of the car in this climate. More

by judy.carson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven in Service
Report | Print
Jun 17, 2021 -

Fletcher Jones Imports responded

Hi Judy, Welcome to Las Vegas! We are so thrilled to have you join our Fletcher Jones family and thrilled to know your first visit with Steven was helpful and informative to ensure your car is running at it's best in our beautiful and unique climate! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 05, 2021

Well organized,friendly and good service. Staff was very helpful. Facility was very clean. Thank you for getting my vehicle taken care of on short notice. More

by neiljanssen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady at coffee bar very nice, Danielle Kerley
Report | Print
Jun 17, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for the thoughtful recommendations and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 04, 2021

Jolene, was superb in customer service in Service, once again. Curtis and Azalea his assistant is awesome as well. Love this place. Rex in the Sales Dept. has always been great to work with as well. Sales More

by perryMBOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Babin, Ivan Hoff, Jolene Jimerson
Report | Print
Jun 04, 2021 -

Fletcher Jones Imports responded

Hi Perry, It's really rewarding hearing that Jolene, Curtis, Azalea, Rex, and Tom have always been helpful and assisted with getting your vehicle repaired and returned to you all within a timely manner. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and our team of associates are looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Fletcher Jones Imports

June 04, 2021

Great staff and service! Better than Lexus or Volvo, that is for sure! They have been a pleasure to work with every time I have needed them. More

by MissEveStorm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Jun 04, 2021 -

Fletcher Jones Imports responded

Hi Eve, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your most recent visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

June 04, 2021

Dave Miller is a dream to work with. His attentive and friendly dementor make service tolerable. I highly recommend Dave and Fletcher Jones Imports for service. More

by Kim
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Jun 04, 2021 -

Fletcher Jones Imports responded

Hi Kim, We greatly appreciate you taking the time to share your 5-stars review! We are thrilled to know of the great efforts put forth by Dave Miller during your most recent service visit with us. Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to working with you for many years to come! Warm Wishes, Your Friends and Family at Fletcher Jones Imports

June 01, 2021

I had a misunderstanding with my representative I didn’t understand or told exactly what I am getting for this extended work program other than this Jason Coti is a very nice person and as I said is was a m More

by Fdarwish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
Jun 01, 2021 -

Fdarwish responded

It was resolved later all is good Jason cote is still by representative no more hard feelings And Fletcher Jones are still my place to service my car. It was a big misunderstanding and got resolved

Jun 01, 2021 -

Fdarwish responded

It was resolved Jason Cote is a very qualified representative and it was a misunderstading

June 01, 2021

I was referred to Howard Manoff in 2000 and have been a client ever since. Best customer service for sales and vehicle service with Thomas Bucca and Jolene Jimerson -Professional, courteous, and excellent More

by Jessgoldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Manoff, Jolene Jimerson, Thomas Bucca
Report | Print
Jun 02, 2021 -

Fletcher Jones Imports responded

Hello Jess, Thank you for allowing our sales and service teams the true pleasure of assisting you! We are thrilled to know Thomas and Jolene are your service advisor as they are truly one of the best in the business and committed to see that their guests always receive the highest level of service and care at each and every visit. We are also honored to have you as a long lasting customer and cannot wait to share you excellent feedback with Howard! Should you have any questions regarding sales or servicing, please don't hesitate to reach out to our team of experts! We are here for you! Kindest regards, Your Friends and Family at Fletcher Jones Imports

May 31, 2021

Danielle on the service team was awesome! She was super responsive and friendly! I was running a little late to return my loaner and she waited for me! More

by Safaye08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Jun 01, 2021 -

Fletcher Jones Imports responded

Hi Safaye, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth by Danielle during your service visit and appreciate you complimenting our level of professionalism. It's wonderful reviews like yours that truly represent what we strive for everyday! Our team of experts are looking forward to serving you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

May 30, 2021

Good and honest- found our bangle and returned itAlways Good and honest- found our bangle and returned it Always keeps us updated with work progress Always very satisfied and will return to have service o More

by asfawad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton, Dennis Eich
Report | Print
Jun 02, 2021 -

Fletcher Jones Imports responded

Hello, Our Service Team at Fletcher Jones Imports has a very open and honest approach with all of our guests to ensure they receive the necessary information for the care and maintenance of their vehicles. We are so pleased to have your genuine recommendations for our team and grateful to have you as a long time part of our Fletcher Jones family. Please feel welcome to contact us anytime. Kind Wishes, Kimberlee Camargo Reputation and Brand Loyalty Ambassador Kim.camargo@fletcherjones.com

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