Fletcher Jones Imports - Service Center

Exceptional service from start to finish. I love that the staff calls me when it’s time for service appointment. My service advisor, Laron Brown is top notch. He always ensures that every thing goes smoothly staff calls me when it’s time for service appointment. My service advisor, Laron Brown is top notch. He always ensures that every thing goes smoothly and that his customers have an excellent experience. More

Danielle is always very friendly and communicates well about what is happening and what I can expect during service. Always quick to call once my vehicle is ready. Only complaint is that service area an about what is happening and what I can expect during service. Always quick to call once my vehicle is ready. Only complaint is that service area and the dealership in general are overcrowded can get backed up quickly when so many people are coming in for service at the same time. More

Danielle was VERY helpful, accommodating, and made me feel like I was her only client!!!! I had also asked her if there were any discounts and she immediately said yes I have a $75 service coupon I could feel like I was her only client!!!! I had also asked her if there were any discounts and she immediately said yes I have a $75 service coupon I could apply to the total. More

The service department is the best! David Miller, our service rep is professional, courteous, and friendly- excellent at taking care of our service. The gold standard for auto service! service rep is professional, courteous, and friendly- excellent at taking care of our service. The gold standard for auto service! More

You’ll find the best customer service from the service team at Fletcher Jones.. from Jason Cote to the ladies/ guys in the office and the valet guys! team at Fletcher Jones.. from Jason Cote to the ladies/ guys in the office and the valet guys! More

DENNIS EIC H IS THE BEST HE KNOWS MERC EDES IN AND OUT HONEST DEPENABLE THE STAFF AT THE DEALERSHIP IS EXCELLENT KYLE THE SERVICE TEC DOES EXCELLENT WORK DENNIS IS AN ASSET TO MERCEDES AND FLETCHER JONES HONEST DEPENABLE THE STAFF AT THE DEALERSHIP IS EXCELLENT KYLE THE SERVICE TEC DOES EXCELLENT WORK DENNIS IS AN ASSET TO MERCEDES AND FLETCHER JONES HE KNOWS HIS STUFF More

Dave always greats me with a smile and a wonderful energy, like catching up with a friend. He is GREAT to work with and super communicative. energy, like catching up with a friend. He is GREAT to work with and super communicative. More

Excellent place. I have been using this dealer since 2003. They have always taken care of me. I am on my 3rd Mercedes and will keep going to this dealer for service 2003. They have always taken care of me. I am on my 3rd Mercedes and will keep going to this dealer for service More

My 2017 MB E-Class recently experienced what could be considered catastrophic engine failure. My car was only a few months out of warranty (45K miles) and was now in need of a new engine. I explained t considered catastrophic engine failure. My car was only a few months out of warranty (45K miles) and was now in need of a new engine. I explained to my service advisor (John Clough) that I did not have an extended warranty on my vehicle. My service advisor spoke with the service director (Curtis Cherry) and agreed to cover the engine replacement at no cost to me. This completely floored me as I have never fathomed an outcome like this. As you can imagine the cost of replacing an engine is astronomical...the fact that my dealership loyalty was rewarded by them covering the engine replacement is just an incredible gesture. Not sure how high up this goes but this sort of customer service/experience needs to get to the upper echelons of the MB corporation. Thanks again for this gracious gesture...this dealership has gone above and beyond! More

Dave did an excellent job with my service, record time This requirement of 25 words or more needs to be dropped, not necessarry and will stop me from responding in the future This requirement of 25 words or more needs to be dropped, not necessarry and will stop me from responding in the future More