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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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June 25, 2021

I always get outstanding service from the service team and sales team More

by Paraiso122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Jun 25, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your outstanding recommendations for both our sales and service teams! Our goal is to provide the best experience possible. Please let us know if we can be of any further assistance in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 25, 2021

There is no car wash. Car was dirty when I picked it up More

by Tmohrhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Jun 25, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and feedback! We would love to learn more about your visit and see that next visit exceeds your expectations! Please feel welcome to contact us anytime. Kind regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 25, 2021

josh very friendly and professional and recall don on time. thank you More

by abazyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Jun 26, 2021 -

Fletcher Jones Imports responded

Hello Abazyan, Thank you for the opportunity to serve you! Our team is excited to hear Josh Sutton was able to assist with getting your vehicle repaired and returned to you all within a timely manner. We are extremely grateful to have earned your business and are looking forward to serving you for many more years to come! All the Best, Your Friends and Family at Fletcher Jones Imports

June 25, 2021

All the staff is exceptional & helpful especially young Cesar in the parts department. More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Becerra & Curtis
Report | Print
Jun 26, 2021 -

Fletcher Jones Imports responded

Hi Maggie, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with us. Glad to hear Cesar in our parts department contributed to your wonderful experience in our location. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We are grateful to have earned your business and are looking forward to welcoming you again soon! Warm Wishes, Your Friends and Family at Fletcher Jones Imports

June 24, 2021

Very efficient Got me back on road quickly Thanks again Very efficient Got me back on road quickly Thanks again More

by pablm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal grainieri
Report | Print
Jun 25, 2021 -

Fletcher Jones Imports responded

Hi Michael, Thank you so much for taking the time to share your amazing rating with everyone! We would love the learn more about your visit and see that next visit exceeds your expectations! Please feel welcome to contact us anytime. Kind regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 24, 2021

Josh was very professional and spot on for estimate and time frame of completion. Thanks again for everything and yes I would highly recommend More

by Steven
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Jun 25, 2021 -

Fletcher Jones Imports responded

Hi Steven, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Imports

June 24, 2021

John, my service consultant, was very thorough in explaining what the service process would be. He arranged to have me taken home on the shuttle and had my auto ready as promised. When additional wor More

by GVB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Jun 25, 2021 -

Fletcher Jones Imports responded

Hello, All of us at Fletcher Jones Imports take great pride in serving our guest well and are elated to know you found our service drive to be absolutely fantastic! Thank you for allowing us the opportunity to earn your business! We look forward to welcoming you back! Kind Regards, Your Friends and Family at Fletcher Jones Imports

June 23, 2021

Josh is very friendly. He’s very helpful, always answers my questions thoroughly. Also answers my texts in a timely manner. He was wearing a mask to be respectful. More

by Tdegattis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Report | Print
Jun 25, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business & amazing recommendations for Josh Sutton! The team at Fletcher Jones Imports looks forward to assisting your with all of your Mercedes-Benz needs! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 20, 2021

LeRoyne and staff always take great care of my car and are courteous and professional! They kept me updated on my car and were friendly and attentive. More

by shawanna_l_johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
Jun 30, 2021 -

Fletcher Jones Imports responded

Hello, Thanks for leaving us such a wonderful review LeRoyne and the talented service team! Our team of experts are looking forward to serving you for many more years to come! Best, Kimberlee Camargo Reputation and Brand Ambassador

June 19, 2021

The service was good, and Dennis informed of additional things that I need to have done to service my car at this time. The wait time was pretty close to the time I was told it would take to have my car s More

by jmmhatcher
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jun 25, 2021 -

Fletcher Jones Imports responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Dennis show his true dedication in providing world-class Mercedes-Benz Service experiences! Looking forward to your next scheduled service visit with us! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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