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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

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July 01, 2021

The service department was easily the best I've ever experienced in terms of response time and ability to assist More

by myt_mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal or Kel
Report | Print
Jul 01, 2021 -

Fletcher Jones Imports responded

Hi Myt_Mel, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. We're look forward to welcoming you back soon! All the Best, Your Friends and Family at Fletcher Jones Imports

June 30, 2021

The Fletcher Jones team is top notch! Professionalism at its finest. More

by Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Jul 01, 2021 -

Fletcher Jones Imports responded

Hello Rae, Thank you for choosing Fletcher Jones Imports! We strive to provide the most professional, best customer service experience possible. We thank you for your kind sediments for our dealership and are here for you should you have any questions or Mercedes-Benz needs! Kind regards, Your Friends and Family at Fletcher Jones Imports

June 29, 2021

Great service from Dennis Eich, Customer care representative and technical know hiw More

by Mhoffmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jun 30, 2021 -

Fletcher Jones Imports responded

Hello, We strive to be the best in the business, and thrilled to have earned your business! Our team is grateful to know of their exquisite service as we are truly honored to have earned your kind recommendations! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 29, 2021

Kind, courteous and complete care from the intake to the ride service home. My experience will be shared among all of my friends and coworkers! More

by frkyles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jul 01, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the profoundly kind, courteous, and complete service you experienced during your visit with Dennis. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Best, Your Friends and Family at Fletcher Jones Imports

June 28, 2021

Quick and decisive about what repair needed. Danielle was easy to work with More

by vdwashington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Person who ga e me ride home and picked me up. Charlie Pritchard?, Danielle Kerley
Report | Print
Jun 30, 2021 -

Fletcher Jones Imports responded

Hello, We are so pleased to hear about your recent service visit with Danielle! Thank you for your kind review! Our goal is to provide the best experience possible and hope you feel welcome to contact us anytime. Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 27, 2021

I have been going to Fletcher Jones in Sahara for as long as I can remember. They have not disappointed me. I have been assigned to different service representatives, but they are all excellent. 5 ***** More

by rtn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Jul 01, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for being a valued part of our Fletcher Jones family over the years! We are so pleased to read about the confidence and genuine support you experience working with our talented team at Fletcher Jones Imports. Your authentic review means the world to us and we look forward to seeing you again at your next scheduled visit. Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 26, 2021

Wait too long have service appointments, gave me not the same loan car More

by tal88email
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Jimerson, Joshua Cheng
Report | Print
Jun 30, 2021 -

Fletcher Jones Imports responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to hear more about your experience, please email me at Kim.camargo@fletcherjones.com Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

June 26, 2021

I’ve always received excellent service from everyone interact with when I bring my car in for service… from my service advisor to the person setting me up with a loaner. More

by Lcosta8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The woman who set me up with the loaner. She was proactive and excellent. I’m sorry I don’t know her name., LaRoyne Brown
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Jun 26, 2021 -

Fletcher Jones Imports responded

Hi Lcosta8, We greatly appreciate you taking the time to post your 5-stars rating! It brings us so much joy hearing that our team assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Providing a loaner vehicle is one of the many perks we offer to our guests. Please allow us the opportunity to keep serving you for many more years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

June 26, 2021

About 15 years over 5 cars and always excellent service with informative and kind people looking out for service customers as well as purchase/leasing customers. Thanks More

by MBW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
Jun 26, 2021 -

Fletcher Jones Imports responded

Hi MBW, The team at Fletcher Jones Imports appreciates you taking the time to share your kind sediments regarding your visits with us over the past 15 years! Your amazing rating reflects our mission; delivering world-class service experiences! It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Fletcher Jones Imports

June 26, 2021

The best in town!Any problem is solved Always The best in town! Any problem is solved Always professional and accurate More

by Carol Walsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girl at the car rental office the best , Dennis Eich
Report | Print
Jun 26, 2021 -

Fletcher Jones Imports responded

Hi Carol, We greatly appreciate you taking the time to post your 5-star review! It's wonderful to hear that our team delivered an exceptional service experience! Thank you for allowing us the opportunity to earn your business and we look forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Fletcher Jones Imports

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