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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews
Call Service Center (702) 364-2700

1,537 Reviews of Fletcher Jones Imports - Service Center

Sort by
July 06, 2021

Fast, organized and efficient. Keep up the good work. Very informative and task driven. Product knowledge was truly exceptional. Cleanliness of the surroundings was evident. More

by Jaymd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
Jul 07, 2021 -

Fletcher Jones Imports responded

Hello Jay, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you experienced working with LaRoyne. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Imports look forward to welcoming you back for all of your Mercedes-Benz needs. Kind regards, Your Friends and Family at Fletcher Jones Imports

July 05, 2021

Great customer service given from beginning to the end. The time of getting the service done was very timely, emails etc. Car was ready when I arrived to pick up and had been washed, super plus, since my More

by getsanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Report | Print
Jul 07, 2021 -

Fletcher Jones Imports responded

Hello, Seeing that our guests receive the highest level of service and care is our top priority! It is wonderful to know of the amazing level of service Dennis offers while attending to the needs of your vehicle. We want to ensure our guests are well informed and that services are finished in a timely manner as we value your time. All of us at Fletcher Jones Imports are grateful to have earned your business and look forward to welcoming you back! Kind regards, Your Friends and Family at Fletcher Jones Imports

Jul 23, 2021 -

getsanders responded

Thank you!

July 05, 2021

I was visiting Las Vegas and my car was overheating. They found the issue and fixed the car before I had to leave on the second day. Very dependable! More

by Ucdgradsam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Jul 05, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports to attend to your service needs! Our team appreciates your business and is delighted to hear you that our team was able to diagnose the problem in a timely manner and get you back on the road! Safe travels to you and feel free to reach out to us again if you have any questions! Take care, Your Friends and Family at Fletcher Jones Imports

July 04, 2021

Vehicle service experience was great and my service writer, Jason was very helpful. I really appreciated being provided a loaner overnight as well. I will be happy to recommend this dealer ship PTIN o More

by Renaepowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Report | Print
Jul 05, 2021 -

Fletcher Jones Imports responded

Hi Renae, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your positive and accommodating service you had is wonderful to read of. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for your business and the opportunity to serve you! All the best, Your Friends and Family at Fletcher Jones Imports

July 03, 2021

I enjoy getting my car serviced here. Thank you Danielle for always taking care of me and my family! More

by Ejcaquino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Report | Print
Jul 03, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Danielle during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Best, Your Friends and Family at Fletcher Jones Imports

July 03, 2021

Everything clicked Service Checked out Dales also and they were on Top of there game Excellent. More

by CarlP
Recommend Dealer
Yes
Employees Worked With
Tyler , John Clough
Report | Print
Jul 03, 2021 -

Fletcher Jones Imports responded

Hi Carl, Thank you for allowing our sales and service teams the true pleasure of assisting you! We are thrilled to know John Clough is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Driven to Excellence, Your Friends and Family at Fletcher Jones Imports

July 02, 2021

My experience with the Service department was a very positive experience. I was informed by text message promptly of when to pick up my vehicle. Thank you More

by ch_47_doctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Report | Print
Jul 02, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business & the wonderful recommendations for our service team! The team at Fletcher Jones Imports looks forward to assisting your with all of your Mercedes-Benz needs! Please let us know if we can be of any further assistance in the future. Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 01, 2021

Dave listens, explains, and does what he says he’s going to do. More

by Kdd9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Jul 01, 2021 -

Fletcher Jones Imports responded

Hi Kdd9, It's really rewarding hearing that Dave assisted with getting your vehicle in tip-top shape and returned to you all within a timely manner. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We'll be sure to relay over the kind words expressed on your behalf. Take Care, Your Friends and Family at Fletcher Jones Imports

July 01, 2021

David Miller in service, was exceptional. His constant updates on my vehicle kept me informed throughout and he was able to get me back on the road quicker than I anticipated. A+ More

by Chris M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Report | Print
Jul 03, 2021 -

Fletcher Jones Imports responded

Hello Chris, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Dave took great care of you in a prompt and professional manner! Thank you for your business and the opportunity to serve you. All the best, Your Friends and Family at Fletcher Jones Imports

July 01, 2021

John Clough took great care of me. As I was waiting for my car, it was finished pretty much as he had said. Only thing is, if my car was washed it wasn't a very good job to say the least. My fault not br More

by daley104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clough
Report | Print
Jul 03, 2021 -

Fletcher Jones Imports responded

Hello, Thank you for your business & the 5 star rating! The team at Fletcher Jones Imports appreciate the opportunity to earn your business. We appreciate your kind compliments about John and that he took great care of you. We also appreciate your feedback regarding the car wash and will relay that to our team to ensure that our guests are receiving the highest quality after service wash. We look forward to serving you again at your next scheduled maintenance interval and are here for you should you have any questions or Mercedes-Benz needs! Take care, Your Friends and Family at Fletcher Jones Imports

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