Fletcher Jones Imports - Service Center

It’s always great to be helped by Dave Miller. Dave is very polite, very courteous and very knowledgeable. It’s pleasure to work with him. very polite, very courteous and very knowledgeable. It’s pleasure to work with him. More

In Sales there is no one our family cares to work with more than Sonny! He is respectful, professional, demonstrates care and concern, hard working, responsive to our questions, desires, research, communi more than Sonny! He is respectful, professional, demonstrates care and concern, hard working, responsive to our questions, desires, research, communications, patience, detail oriented, friendly, Danielle as our service agent demonstrates being professional in all areas including being patient, efficient, communicative, detail oriented, thorough, understanding, focused on detail… even with changes in customer needs with an extended policy: she stayed professional. Much appreciated. More

Danielle in the service department, squeezed me in on a busy Monday when I was in desperate need of a new tire. So grateful for her efforts to make it happen. busy Monday when I was in desperate need of a new tire. So grateful for her efforts to make it happen. More

Josh was wonderful. Truly helpful and attentive.My one Josh was wonderful. Truly helpful and attentive. My one issue is: please don’t tape the crap out of my car key. I had to peel all the multiple laye Josh was wonderful. Truly helpful and attentive. My one issue is: please don’t tape the crap out of my car key. I had to peel all the multiple layers of tape off and then use goo gone to get the adhesive off. Also BTW I’m fairly confident someone scuffed the front passenger rim…I had just had all four redone…….just sayin’…… More

John colugo was really friendly and nice . but when I go pick up my car was took over half hour got my car .. hopefully next time don’t have to wait that long pick up my car was took over half hour got my car .. hopefully next time don’t have to wait that long More

Appreciate Dennis Eich’s caring handling of my appointment. I’m barely driving my 2015 S these days but it needed a checkup. He did his best to save me money and make the experience very positive. appointment. I’m barely driving my 2015 S these days but it needed a checkup. He did his best to save me money and make the experience very positive. Thank you. Gary Selesner 702-210-6582 More

Excellent Service and timeliness by the Josh Sutton and the entire service department team! The level of care and professionalism at the Fletcher Jones dealership has met every expectation we had the day the entire service department team! The level of care and professionalism at the Fletcher Jones dealership has met every expectation we had the day we purchased our Mercedes. More

My Service Advisor LaRoyne Brown is always professional, honest and keeps me informed. This was my second appointment with him and his service is always great. As for the two female employees at the payme honest and keeps me informed. This was my second appointment with him and his service is always great. As for the two female employees at the payment desk, not friendly, or welcoming at all. Very short and borderline rude. Especially the one at the first desk. She barely acknowledged me. I stood in line after two customers and witnessed her service to them. Her attitude changed once I reached the counter and advised I wanted to use my $100 discount coupon that I was not able to apply when I paid $668 online 8am this morning from the billing text received. It's was now, 1:00pm and I'm picking up my vehicle. I tried to advise my service advisor I wanted to use this coupon before we discussed two more items that was still open and suggested for repair. I don't understand why she was willing to fight so hard for me not to receive this discount that didn't expire until 7/31/2021 without all the facts. She actually look disappointed that the manager approved this for me. I been a customer at Fletcher Jones for four years and never felt like I was treated today. More

The customer service was excellent. I brought my car in for a repair and it was taken cared of quickly. The service advisor Laroyne was very personable and helpful. for a repair and it was taken cared of quickly. The service advisor Laroyne was very personable and helpful. More

As always the services provided by LaRoyne Brown and the Service Department indeed exceeded my expectations. The staff are very helpful and courteous. Mr. Brown is a valuable asset to FLetcher Jones Import Service Department indeed exceeded my expectations. The staff are very helpful and courteous. Mr. Brown is a valuable asset to FLetcher Jones Imports. Any Company that is lucky enough to have a person with his highest caliber is truly fortunate. More