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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,537 Reviews

1,537 Reviews of Fletcher Jones Imports - Service Center

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August 04, 2021

Great service , professional, and friendly . Everyone is very helpful and kind. I will be back for the royal treatment. My service advisor is top notch More

by Mplellouche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Aug 06, 2021 -

Fletcher Jones Imports responded

Hi Mplellouche, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with us. We're grateful to have earned your business and are looking forward to serving you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Imports

August 04, 2021

Excellent service as Danielle has the best customer service skills! She works with the customer in order understand ones priorities when additional car repairs are needed. She gets it when someone can' More

by beautyandbeast
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Aug 06, 2021 -

Fletcher Jones Imports responded

Hi Beautyandbeast, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your recent visit with Danielle and appreciate you complimenting our level of professionalism. We're extremely happy to hear Danielle assisted with getting your vehicle repaired and returned to you all within a timely fashion! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Fletcher Jones Imports

August 04, 2021

Great service as always! Never disappointed when I come for service. Great people thanks for everything More

by Joe A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Aug 05, 2021 -

Fletcher Jones Imports responded

Hi Joe, Thank you for your business and the opportunity to have your kind recommendations! We strive to be the best in the business, and thrilled to know our talented team members exemplify that and never disappoint! Please always feel welcome to contact us! Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador

August 03, 2021

Mr. Miller was.very professional and kept me informed. Snack bar attendant was very courteous. More

by Ceil Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Aug 05, 2021 -

Fletcher Jones Imports responded

Hello Ceil, We are grateful to have such heartfelt feedback and truly appreciate your genuine recommendations for our team! Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Loyalty Manager

August 01, 2021

I brought my car in for normal service. The staff were professional and helpful. Jason was my advisor. He was really helpful and kept me informed. More

by May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Aug 06, 2021 -

Fletcher Jones Imports responded

Hi May, It's really rewarding hearing that Jason was able to assist and provide you with outstanding service throughout your recent visit with us. We'll be sure to relay over the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

July 31, 2021

This is a dealership where they care about the customer, not just making the sale. Phenomenal people, and even better service… couldn’t be any better. More

by Eight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Cherry , Jay Fields
Aug 05, 2021 -

Fletcher Jones Imports responded

Hello,, Thank you for your business & the thoughtful recommendations for our outstanding service team! The team at Fletcher Jones Imports look forward to assisting you with all of your Mercedes-Benz needs! Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 31, 2021

Another exceptional experience at Fletcher Jones Imports, Las Vegas. The service was performed very professionally and in a timely manner. The Service Area was spotless and all of the personnel were very c More

by Phil0522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Aug 06, 2021 -

Fletcher Jones Imports responded

Hello Phil0522, Thank you so much for your awesome and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Imports

July 31, 2021

The Service and Parts Department are excellent. The service department personnel are friendly, knowledgeable, and accommodating. The same can be said for the parts department. My rating of 4 stars come More

by BK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRoyne Brown
Aug 05, 2021 -

Fletcher Jones Imports responded

Hello BK, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! Best, Kimberlee Camargo Reputation and Brand Ambassador

July 29, 2021

They are very friendly and helpful at all times. Easy to set an appointment. They get you through to your service manager quickly and efficiently. More

by Lynnraleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Aug 05, 2021 -

Fletcher Jones Imports responded

Hi Lynn, Thank you for your business & the thoughtful recommendations for Danielle! The team at Fletcher Jones Imports look forward to assisting you with all of your Mercedes-Benz needs! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 29, 2021

Great service overall. I really appreciate how they scheduled my appointment in a timely manner. I feel like they appreciated me as a customer too! More

by LeeLulaTroy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Aug 05, 2021 -

Fletcher Jones Imports responded

Hello, Thanks for being a loyal guest and leaving us this amazing review! We loved reading about the prompt attention you experienced & look forward to serving you for many more years to come! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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